Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  950 W Maude Ave Sunnyvale, CA 94085

• 

  HP Incorporated

  303 Second St #500 San Francisco, CA 94107-3639

• 

  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

• 

  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Printer stopped working after 1 month. I contacted Hewlett Packard and they tried to sell me a firewall protection package for my computer at $270. After I let them take over my computer remotely. So I called another H.P. number and the next tech told me I could buy a service contract for $49.00 and it would make my computer run faster and fix my printer problem and I said I just want my brand new printer to work, then he said that if I sign up with automatic ink for the printer at $5.00 a month that will only let me print 10 pages a month that it would work. I am thinking about taking the printer back and never buying any H.P.product again. This is a crime and should be resolved

  Business Response

  Date: 06/30/2023

  HP **** has assigned a case manager to contact the customer within 1-2 business days. Case **********.

  Regards, HP ****

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7, 2021, I purchased 2 laptops from HP.In August of 2021, both laptops arrived. It was immediately evident that they had not been assembled correctly. Both devices had a dented trackpad and a loose screen. The coating on the keys of one of the devices was warped.On September 12, 2021 I contacted HP tech support (case number **********) about the issue and was told that my only option was to have the devices sent in to be serviced and that I would be billed for the service because the issues were my fault, which they weren't. Both devices were still under warranty at this time. I asked if the devices could be returned since they were still in their 30-day return window and was told no.I contacted HP once again days later (case number **********) and was told the same thing.I never sent my devices in to be serviced because I felt I should not be billed when I did not cause the damage and they were still under warranty.The problems with the devices exacerbated quickly, to the point where they are barely usable.On May 31, 2023, I contacted HP again about the issue. I was told that I should have been offered a full return in 2021 when I first contacted HP, but I was never given that option. They said that there's nothing they can do now because the devices were out of their 30-day return window, but they did not offer this option to me while the 30-day return window was open, even though I contacted them during that time. Everyone I spoke with told me that there was no reason I shouldn't have been offered a return during the 30-day return window.I have called HP multiple times in June 2023 (case numbers *********************3, and **********) trying to report this mistake and see what can be done about it. Each time, they told me I would be reached out to within 48 hours by a case manager, but that never happened.HP declined to follow their protocol for replacing my devices that had arrived broken and aren't taking responsibility for their mistakes.

  Business Response

  Date: 06/30/2023

  HP Case manager has been assigned a new case **********. The customer will be contacted within 1-2 business days.

  Regards, HP Inc.

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20256386
  
  I am rejecting this response because:

  I was contacted by the business the day after submitting my complaint. However, I was told by my assigned case manager after multiple phone calls that the only thing the business can offer me is a discount on a billable service. They are charging me money to fix their mistake. I am extremely unsatisfied and frankly appalled by the way HP has handled this situation. 

  Sincerely,
  
  *******************

  Business Response

  Date: 07/06/2023

  ** has noted the customer's rebuttal and the case management team has been notified. 

  Regards, HP Inc.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 06.26.2023, I contacted Hewlett Packard Enterprise to receive warranty service on a switch that had experienced a hardware failure. After speaking to multiple support technicians, we reached the conclusion the switch needed an ***. I was provided an order number and other details and a confirmation that the *** had been successfully processed. Shortly thereafter, I received abrupt communication from a new HP department ************** Queue). I provided these two pieces of information: the proof of purchase and a photo of the service tag of the switch.This level of support from Hewlett Packard Enterprise is completely unacceptable. I seek in this complaint to obtain a resolution from HP consistent with the terms and conditions stated in the warranty policy attached to the switch we purchased. All information was provided from our side. HP, via "Md *****************" from the "Admin Queue Team" rejected our claim and provided no further details.If there was a validation issue or some inconsistency with the information we provided, which could happen for any number of benign reasons, that should have been communicated. We never got the chance to provide any addtl information because HP abruptly killed the case. The last communication I received from their team instructed me to PURCHASE a new switch at a prohibitive cost rather than obtain warranty service for the switch in our possession that failed.Addtl evidence includes but is not limited to a statement from **************** showing the charge and the amount paid that matches the amount on the proof of purchase, multiple emails containing tracking information and confirmation of delivery from CDW, the authorized HPE distributor from whom we purchased the unit. In sum, we can conclusively demonstrate that under the terms of the warranty attached to the switch, we have fulfilled well above our obligations to receive warranty service, period.

  Business Response

  Date: 06/30/2023

  HPI and HPE are two separate companies. We do not handle any HP Enterprise cases. The customer needs to contact HPE company. 

  Regards, HP Inc. 

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased new printer Office Jet Pro ****************************************************************** the correct color. Tried endlessly to get help on line without success. I had tried to print a quilt pattern I bought as a download $12.00 & because of the unusable printing I had to order a pre printed copy from the company costing me $17.00. The cost of the printer was $311.00 I would like this whole situation resolved

  Business Response

  Date: 06/30/2023

  ** has assigned a case manager to contact the customer within 1-2 business days. Case **********.

  Regards, HP Inc.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 laptops from hp online store (H353896278). They came damaged so I asked for a replacement and was told to wait a week for a response. 10 days went by with nothing so I basically had to beg their customer support for a solution. They sent me 2 ***** return labels.A ***** driver came to my place to pick up the 2 machines on the 15th around 4pm. 1 machine's tracking ID shows it was dropped off at a ***** location on the same day at ****pm. However the 2nd machine's tracking ID only shows progress 2 weeks later on the 31s, but it was strange because the 2nd tracking ID shows the drop off location is in ANOTHER state.So I waited another week and called *****. A manager told me to contact ** asap because since the 2 tracking have not moved they have lost the return packages. I contacted hp CS, was given a case and was told to wait for a week. Almost 2 weeks went by and hp had not respond to me. I contacted ** CS again only to be told the previous agent did not create the case in a proper manner so another case was created. I waited again for a few days to receive an email from hp asking for a drop off receipt when I already stated since a ***** driver picked up my returns no receipts were provided. Even though the email explicitly stated to respond that email or to send an email to *************************** I was met with a "[Postmaster] Email Delivery Failure" when I sent to both email addresses. I resorted into calling them but after 3 hours of wait time and 2 hang *** from the call agents I gave up. I had to use the chat function again to say no receipt was provided and the reason why.To my surprise, around 9pm today, hp sent an email saying :"We could not process a refund since we have not received your return."It also says "We are now closing your case and claim with the ** Store.Please note: Our frontline chat and phone agents will be unable to assist you further."/This is absurd. and I demand ** to refund me according to US commercial law.

  Business Response

  Date: 06/30/2023

  HP shopping has assigned a case manager to contact the customer within 1-2 business days. 

  Regards, HP Inc.

  Customer Answer

  Date: 07/04/2023

   
  Complaint: 20247321
  
  I am rejecting this response because:
  

  HP said an agent would contact me within 1-2 days but it has been over 3 days and I have received no responses from HP. 

  
  Sincerely,
  
  ***********

  Business Response

  Date: 07/06/2023

  HP Shopping fraud/claims department is investigating the issue. This issue is under investigation with ****** The customer will be notified of any updates.

  Regards, HP Shopping. 

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20247321
  
  I am rejecting this response because:
  

  So when?
  
  It's been too long.

  
  Sincerely,
  
  ***********

  Business Response

  Date: 07/18/2023

  HP shopping and Fed ex are investigating the issue. The customer will be notified once the investigation is completed. 

  Regards, HP shopping.

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20247321
  
  I am rejecting this response because:
  

  It's been 2 months. I am completely out of patience with hp customer service. So what is it?

  
  Sincerely,
  
  ***********

  Business Response

  Date: 07/25/2023

  HP shopping and Fed ex are investigating the issue. The customer will be notified once the investigation is completed. 

  Regards, HP Inc. 

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20247321
  
  I am rejecting this response because:
  

  Is this a joke? It has been 2 months and for whatever reasons ** has been consistently pushing back actual resolutions with meaningless replies.

   

  Does HP intend to refund me or not? Answer me now.

   

  Sincerely,

  
  ***********

  Business Response

  Date: 08/19/2024

  Ref: H353896278 in Sterling. Customer *** returned two HP units and requested a refund. However, due to a return issue with *****, an investigation was initiated, and the refund was placed on hold because both units were considered lost. After the investigation was completed, the refund was released. However, the customer has an open dispute with his bank that must be resolved before the funds can be credited back to his account. On 8/31/23, the refund was relased and the customer requested that the funds be put back into his account same day. He was informed that HP could not expedite this process, as it relies on his financial institution, and typically takes 3 to 5 business days for the refund to appear in his account. There was nothing further HP could do to speed up the process. The customer's refund was realsed from HP on 8/31/24, and his case was subsequently closed.

  
  

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hp laptop off of hp.com and the laptop was good but it wasn't worth the price i paid for it so i returned it to receive a cheaper laptop for school and everything went fine until the laptop was delivered and its been a couple of days and i still never got a refund so i used the live chat on hp.com and they didn't really help much they told me to call customer service so i did and they told me they didn't get the package but it was sign and the tracking number is ************ they asked for a return recipe but i don't keep those for that long so i called ***** customer service and went the the ***** ********************** i went to return the laptop but neither could get me a return recipe now im here!Apr 20, 2023 $909.49 refund no H354058771 / ************

  Business Response

  Date: 06/30/2023

  HP shopping has reviewed the case and have assigned a rep. to contact the customer within 1-2 business days.

  Regards, HP Inc.

  Customer Answer

  Date: 07/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to delete my HP account for MONTHS. HP Support refuses to allow me to change my billing date to the 1st of the month, so I was forced to cancel my Instant Ink subscription, and now wait until July 1st to open a new account manually. I want my old HP account permanently deleted. I put in a "privacy request" weeks and weeks ago with no luck. It's such a simple request, and most companies let you do it directly through the website, on your own. Not the case for HP and absolutely impossible for me to start fresh with a new account until the old one is deleted.

  Business Response

  Date: 06/30/2023

  HP Instant ink team has assigned a case manager to contact the customer within 1-2 business days, case reference **********.

  Regards, HP Inc.

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20245049
  
  I am rejecting this response because: nobody has contacted me. All I need is my HP Smart account deleted.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/05/2023

  HP case manager contacted the customer- 

  Reached the customer explained the reason for my call the customer wanted the billing date to be the first of the month advised he will half to wait until august if wants it done the first advised to change the billing cycles we half to fully cancel and re enroll same day cx said that he will do it himself and hung up.

  Regards, HP inc. 

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20245049
  
  I am rejecting this response because: the person that called did nothing to help me. Stating the obvious that I have to wait until the beginning of the month, gee thanks! I needed the billing cycle prorated and updated to the first immediately. They reached out to me as soon as the 1st past so that Id have to wait a whole entire month to the next 1st. Completely pointless and awful.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/11/2023

  HP Case **********

  Reached the customer explained the reason for my call the customer wanted the billing date to be the first of the month advised he will half to wait until august if wants it done the first advised to change the billing cycles we half to fully cancel and re enroll same day cx said that he will do it himself and hung up.

  Regards, HP Inc. 

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20245049
  
  I am rejecting this response because: they are useless, lazy people who couldnt care less about the customer. I need my HP account deleted so I can start fresh. Once they do that, I will reconsider my decision.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/18/2023

  HP case manager contacted the customer- Case **********

  Reached the customer explained the reason for my call the customer wanted the billing date to be the first of the month advised he will half to wait until august if wants it done the first advised to change the billing cycles we half to fully cancel and re enroll same day cx said that he will do it himself and hung up. 

  Regards, HP Inc.

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your order number is H353874050 order number is your invoice number Order date: 06/02/2023 I Made a purchase of a ** 255 **** inch G9 Notebook PC from the online store on June 2nd and I opened up a case on my order because the *** updates that I was receiving that contained a tracking link to track my order and gave ************** wasn't tracking correctly. Well before I even got a response from the ** support for this issue, I received a *** while I was at work saying my order was delivered to my house on 06/05/2023. This same day while I was at work my neighbor called me and informed me that someone had taken my package but they were moving quickly so he was unable to say or even react much. I called ** shortly after and notified them and opened up another case on the order. I was told to file a police report, which I did the same day on 06/05/2023 and turned it in to the hp lost or stolen team via email on 06/07/23. I contacted hp several times after and was told to keep waiting for them to verify everything and finally on 06/23/23 they emailed me back and said they couldnt verify everything and couldnt help me any more. Im not sure as to why or what more I would have to do to get real help with the item that was stolen. I was asked in the beginning if I wanted to get a replacement and Informed the support agent that my online experience with pricey items was threw for,, I had midterm college assignments coming up with no more time to wait and wanted a refund. This prompted the agent to put me on hold and pass me to a supervisor who wasn't understanding that I already put in for a case because the tracking link was not properly working. Had the tracking link issue not occurred I could of made plans to take off in order to get my package.

  Business Response

  Date: 06/29/2023

  HP shopping rep. is looking into the customer's order. The customer will be contacted within 1-2 business days.

  Regards, HP Inc.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Mr. ***************** This complaint concerns the company **, ** customer care and ** Repair facility. **************** order number: ********** If I do not receive from your ** company total satisfaction with my claim, in this case, I will take with my attorney, the necessary measures, to file a complaint against the company ** AND I WILL *** YOU WITHOUT HESITATION. Just letting you know that my attorney has already been informed of the claim, which I am making with BBB bureau. In the event that your ** company, sends me a negative response, refuses to repair my computer free of charge, which is still under the manufacturer's warranty and does not want to solve this problem, in this case, my lawyer will be immediately notified and he will do the necessary, to file a complaint against the ** soceite or damages and interest of an amount greater than $5500, will be asked when filing a complaint. A few months ago, I bought, from the BEST BUY store, a computer for $800. From the first days of use, this Laptop showed signs of malfunction. I explained to BEST BUY sellers, what malfunction occurred from time to time, when using my computer. It was at that time not possible for Best Buy to make a return or exchange, because the warranty had expired only for less than a week. My computer only had a valid manufacturer's warranty.For several weeks, I called ** online technical support. Explaining that I can't connect, my new ** printer on my EVY computer. For several months, technical service agents tried to install my printer on my computer, but without success. When my computer was connected to my printer, the next day, I could no longer use my printer with my computer. According to an experts report on several technical agents, the conclusion was that my computer had manufacturing problems and that I had to have it repaired. Every day and month, my computer showed new signs of malfunction... Screen with horizontal lines, which appeared from time to time, loss of files and photos, problems charging the battery, computer that heats up after a short duration of use...On June 18, my computer crashed, no more screen. I made the decision to return my computer to BEST BUY... And a GREEK SQUAD technical service agent made the decision to test my computer and see why it was no longer working. I had to wait more than 4 hours... To then know the diagnosis. According to the technician of GREEK SQUAD, there would be a problem with the motherboard and that other tests show that the computer seems to have previously had manufacturing problems, which would have weakened the motherboard and other electronic assemblies of the computer, before the purchase of it.During the recovery of my computer, with GREEK SQUAD, the manager made a report of the problems that the technicians could see, during the various tests perform. The manager of GREEK SQUAD told me and confirmed that my computer had been built with manufacturing problems. That I had to contact ** costumer care, to open a repair file and ask to repair my computer for free, because it still has with the manufacture warranty.On June 19, I called ** CUSTOMER CARE, and spoke first with a customer care agent. Then I explained my dissatisfaction and the reason for my call to a manager, who finished doing my repair file. Since my computer was no longer working, it had no battery, and it could no longer support the battery, there was no light working on the computer. So, the manager and the technician could not connect with my computer and check its working status. The manager put a note on my repair file, to say that my computer was out of order. **************** Order # BVBK6047- 1 When I received the box to return my computer to the repair service. My computer showed no signs of blows, wear, breaks, scratches, whether on the screen, keyboard, on the front, the case and the bottom of the computer. My computer has never been typing or falling on the floor. Since its first day of use, my computer has been on my desk and has not been moved. I have witnesses, such as my wife, daughter and friends, who can attest to what I have just written. Then I did not open the computer, as the technician who is in charge of repairing my computer accuses me. ... I don't have the tools to do that.Before putting the computer in its protection for sending, I wiped my computer with a cleaning product, my computer and it was in perfect condition. No scratches, breaks, blow marks, etc. My family and friends will be able to confirm this, to the judge at the hearing, if a complaint will be made against **.On June 28th, I received an email from ** Repair informing me that after checking that my computer had been hit and if I wanted to have my computer repaired, I would have to pay the amount of $622.78, because breaks in my computer are not covered by the manufacturer's warranty.Here is the message received by the repair service.Dear ****************,We have received your product at our repair center and evaluated the problem. The service required to fix the issue is not covered by warranty either due to accidental damage or the warranty has expired. Details of your product and the price for service are as follows:**************** order number: ********** Serial Number: ********** Model Number: ******* Model Description: ** ENVY X360 **** INCH 2-IN-1 LAPTOP PC Service Status:: Accidental Damage (Damage picture attached if applicable)Reason:: Accidental Damage Price: $622.78 (includes taxes I can tell you, that this email put me in a monstrous anger and under the influence of anger, I called on June 28, the customer support service. I spoke with a manager, who took my complaint and claim about this email received by ** Repair Service.To conclude this claim, as I have complied with the manager, everything that is said in the email sent by the repair department, is totally false and it is a serious accusation against my person, which I absolutely do not tolerate. I didn't open my computer and damage electronic parts; I didn't bring down my computer. In the presence of witnesses, my computer did not have scratches, breaks, wear, traces of blows, shock and it appeared in new condition.I warn you again, my lawyer has been warned of this claim and the accusations that the ** technician of the repair service, accuses me of having made.I would ask you to think carefully about your response to this complaint. And I advise you to answer me positively by taking care of the repair of my computer free of charge or to make an exchange for a new computer. In this case, no complaint will be filed against **.Otherwise, if you refuse to repair my computer and ask me to pay, I guarantee you, that I will file a complaint without any hesitation against your ** company in the presence of my family and friends, who will serve as witnesses. Damages will be sought when filing a complaint. I would also, on all social networks, make a bad report about your company and explain how you dare to treat your customers. For generations, my family has been using the ** brand for computers and printers. My father was, for several years, the *** of ** ******... now retired! I have been a loyal customer of your brand, I am deeply disgusted to see in what way, my file has been treated, the false accusations that they dare to make me, of all the stress, the nervousness, the waste of time that I had to spend, to try to settle this file. I can confirm that you have lost forever my family, my children, my grandchildren, friends as future ** customers. Never again, we will buy your brands! I await your response, and be sure that if it does not suit me, a complaint will be filed immediately against your ** company, with damages and interest extremely high. . Sincerely yours ****************

  Business Response

  Date: 06/29/2023

  HP executive customer relations case manager has been assigned the case. The customer will be contacted within 24 hrs. Case reference **********.

  Regards, HP Inc.

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a printer which came with ink and I was charged a monthly fee to replace the cartridge when it is empty which cost more than a new cartridge. Quit paying the monthly fee and they shut off the printer so it will not print. This was a cartridge that was paid for, not a request for a replacement. There is a reason HP has a F rating

  Business Response

  Date: 06/29/2023

  HP case management has assigned a case manager to contact the customer within 1-2 business days. Case **********.

  Regards, HP Inc.

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is a good first step but until I am contacted and a solution reached I consider this an open case
  
  Sincerely,
  
  D Falslev