Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,359 total complaints in the last 3 years.
862 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Victus laptop stopped working less than a year after I bought it and began refusing to boot.After sending it in, I was told that the issue was customer induced damage because the *** screen had cracked in transit.I spend hours on hold to try to address the issue, and was at multiple times given fake phone numbers to contact. I was asked to pay a significant amount of the cost of a new laptop to repair the *** issue, with no mention of the cause of the original issue.
Business Response
Date: 07/14/2025
HP Escalations Case Manager is working with the Customer on a resolution, reference open case **********.
Regards, ******.
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for ** instant-ink in May 2025. I spent 6 hours on the phone with customer support because the new printer wasn't working. Tech support concluded the computer was defective. I asked if I could simply connect using a USB cable and call ** when I need the free ink included in the contract. The *** said yes, absolutely. I used this printer for about 2 months before needing ink. I called and Support shipped me the ink right away. When I tried installing the ink the printer gave an error message saying the computer did not accept the ink because I wasn't enrolled in the contract. However, I've been paying my monthly payment since signing up. I called Support again. They said since the printer was defective they would ***lace it. I received the ***lacement and immediately tried connecting it to my printer via wireless. It did not work. I called Support again. This time they determined that this printer worked, however the technology in my house does not to run the printer. This means there was never a chance of having a printer ******** ** is refusing to let me out of this contract, although this is the fault of an employee. There is only one reason why I "missed the cancellation window". An ** customer support ***resentative gave me incorrect information. As soon as I was given correct information, the same day I received the new printer which I believe was July 9th 2025, I called to cancel. This is well within the cancellation period of receiving a new printer. In conclusion, if the ** ***resentative told me correct information in May, I would have obviously had the chance to cancel within the original time period. This is not my fault. There is zero chance this situation is the fault of the customer. I demand to be released from the contract. The ** printer I received does not work with my current technology. I am not changing my technology as it is perfect for every other task in my life. I have no idea why it does not work with the printer.
Business Response
Date: 07/14/2025
HP Escalations Case Manager is working with the Customer on a resolution, reference open case **********.
Regards, ******.
Customer Answer
Date: 07/14/2025

Complaint: 23587840

I am rejecting this response because: I have communicated with multiple HP representatives and not one has agreed to a satisfactory conclusion. No one is working with me on a solution. This is why I am utilizing the Better Business Bureau. I worked with ** customer service resulting in nothing. This must be mediated here through the BBB. No one at ** has resolved this. I have spent hours on the phone with at least 5 reps regarding this specific issue. ** chose this route of mediation through incompetency at every level.
I demand to be released from my contract. This must be resolved here through the Better Business Bureau.

Sincerely,

***** ****
Business Response
Date: 07/18/2025
The HP AIP Case Manager has been in email contact with customer since 07/10/25. HP appreciates the customer's feedback and acknowledges the customer's experience. Customers most recent comments from this BBB complaint have been documented and shared with the Case Manager, and Case Manager has been alerted to contact the customer again as soon as possible.
Reference active Escalated Case **********
Regards, *******
Customer Answer
Date: 07/22/2025

Complaint: 23587840

I am rejecting this response because: I simply want the case to stay open until the appropriate resolution of canceling my contract is approved. I don't know how to keep the case open without replying here. Thank you.

Sincerely,

***** ****
Business Response
Date: 08/05/2025
At this point, HP was waiting on the delivery of customer's defective printer. Can customer confirm that a ***** return label was sent to her?
Regards,*******
Customer Answer
Date: 08/10/2025

Complaint: 23587840

I am rejecting this response because: I have not received a return label. Instead, I have been charged $120. ** is the most corrupt and immoral company I've ever encountered. This is not over. Now I have to try to get $120 back, so this has gotten even worse because this massive amount of money ($120) is now missing. Never again with **. Worst business mistake of my life.
This issue will not be resolved until I get a full refund. I am disgusted by the criminals at **. They just stole $120 straight from my account and I have zero retribution. Sickening.

Sincerely,

***** ****
Initial Complaint
Date:07/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an email stating I exceeded my monthly subscription count of pages printed by 3. I DO NOT recall making over 100 prints since last billing payment of May 10 and resolving this issue with customer service agent DID NOT clear the matter as I couldn&#**;t see the details and the agent disconnected chat before ANY response or explaination could be made! I have attempted to go through another but I know It will not be resolved before the next due date and I DO NOT like to pay for services and charges that are NOT clearly stated!
Business Response
Date: 07/15/2025
HP All-in-Plan (AIP) Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
Regards, *******
Customer Answer
Date: 07/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***********
Initial Complaint
Date:07/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The ****** don't allow me to return and forces me to buy cartridges monthly, or they remotely control the printer doesn't work.
Business Response
Date: 07/11/2025
We are happy to try and assist *** ***** with his concern relating to his HP Instant Ink subscription.
******** was advised to reach out directly to HP Manager, ********** who is willing to assist *** ***** in arranging a support callback to address his Instant Ink subscription concerns. To date, *** ***** has not reached out to **********

In order to arrange a callback, it would be helpful for *** ***** to be joined on the call with someone who is fluent in both English and Cantonese.

While *** ***** is aware that his primary point of contact would be *** ****** who is happy to arrange a callback, *** ***** has not yet to contact *** ****** in nearly two months. *** ****** can be reached via email at *******************

Please reference Case# **********.
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent a ** laptop for warranty repair (BXBY780301), but ** never returned it back to me .I followed up with HP with Case Number **********, and I was asked to wait, but NEVER any response till now.
Business Response
Date: 07/11/2025
HP Escalations Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
Regards, *******
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against ******* regarding a defective product that is still under warranty and the unsatisfactory level of customer service I have received while trying to get this issue resolved. On February 1st, 2025, I purchased a brand new HP Laptop 15-fd0081wm (Product ID: *******#ABA, Serial Number: *********** through ******** online. The order number is 2000129-21225045. The laptop started crashing and showing repeated blue screen errors. I contacted ** support multiple times, followed all troubleshooting steps, but the issue persists. I was advised to take the laptop to a local technician and was ultimately referred to Best Buy's Geek Squad. Geek Squad informed me that I would need to pay out of pocket for any repair since I did not purchase the device from Best Buy, and HP should be handling the repair or replacement under warranty.After two failed support attempts, I was told to visit Geek Squad, who said ** must handle warranty repairsbut ** keeps redirecting me with no resolution. The product is under warranty, but *** received no repair, replacement, or ********* this point, I am extremely frustrated and dissatisfied. Ive spent valuable time going back and forth between ** support and local repair options, and yet Im still without a functioning laptop. This level of service and lack of accountability is unacceptable.I am requesting one of the following resolutions:A full replacement of the laptop at no cost, as it is still under the manufacturer warranty, OR A full refund of the purchase price.Replace the defective laptop at no cost or issue a full refund. Ive spent weeks trying to get help and no one is taking accountability. Thank you for your time and assistance in resolving this matter. I look forward to a prompt response and resolution.
Business Response
Date: 07/10/2025
HP Escalations Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
Regards, *******
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I downloaded a BOIS update through their online diagnostic system on July 4, 2025 that destroyed my computer. I can no longer login and can't access my computer. In order to fix it (this is a brand new computer!) is have to the hardrive removed and a new Windows 11 operating system installed. I will probably lose all my saved data and spend at least $400 to get it fixed. Why I keep your products is beyond me
Business Response
Date: 07/09/2025
HP Escalations Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
Regards, *******
Customer Answer
Date: 07/15/2025

Complaint: 23573186

I am rejecting this response because: I haven't been able to contact ** on their phone number. Every time I call, either the agent listed is unavailable (no voice mail option as stated!) or there's no one there on the regular number . They said that my landline doesn't work. My cell is **************. Thank you for your response!

Sincerely,

******* ******
Business Response
Date: 07/21/2025
Case Manager was unable to reach customer by email or phone # provided for Case #**********. Please provide best email and phone number to reach customer as well as the Serial Number for the ** unit in question.
Regards,*******
Customer Answer
Date: 08/02/2025

Complaint: 23573186

I am rejecting this response because: I have been unable to contact HP by phone. Every time I've tried to call them either the Case Manager wasn't available (there is no voicemail as stated in their letter!!) or the general number says there's no one available and call back later. after a dozen or so attempts over the the past month, I've given up. My computer is still broken. The computer tech I got says that the **** I installed saw it as a hackling attempt and has locked up my computer. This was a brand new computer! At the rate this is going, I might as well buy a new computer. I'm out about $1000. Great job HP

Sincerely,

******* ******
Business Response
Date: 08/06/2025
Could customer please verify that this is the correct number to call **************, as opposed to the number given the BBB in the first complaint **************?
Regards, *******
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a printer about 15 years ago. I signed up for Hp instant ink. I have paid every month since then for ink. I only remember getting ink 2 times from the company. The promise from the company was that by signing up for instant ink you would never run out of ink. The *** would automatically ship. In May of 2025 I ran out of ink. I e-mailed the company 2 times requesting ink. I go no response. So I contacted ****** to stop payment. Then I got several e-mails from instant ink asking for an update on payment. I replied to each explaining why I stopped payment. Then instant ink cut my printer off! Each time I tried to print my printer would direct me to a website. ******************************. I found a phone number at this website. I**************. I have called 3 times now. I have been promised repeatedly that my printer would be released but I still cannot print. Each time I call they try to sell me a new printer and more instant ink. I have given them all of my information MANY times and to multiple people. Still cannot print on MY printer.
Business Response
Date: 07/09/2025
HP Instant Ink Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
Regards, *******
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint: ******************* Staff Misconduct - Case #********** This complaint is regarding my Instant Ink subscription (#**********) and the misconduct of your executive relations staff.The initial problem was a service dispute. I was told by an ** manager, ****, that I was paying for ink cartridges, not a printing plan. This was incorrect. My requests to cancel and use the ink I already have were denied. I was also incorrectly billed for two months before my free trial ended in August 2024. This issue has been unresolved since my first request to cancel on October 17, ******* attempts to follow up resulted in further issues. On July 8, 2025, an executive relations agent, "*********," refused to identify herself. Her manager, *****, was rude, dismissive of my complaint about *********, and then hung up on me.This demonstrates a failure in both customer service and professional conduct.I demand two outcomes: * A full refund for the disputed charges and the immediate cancellation of my service. * A formal response from management regarding the unprofessional conduct of ********* and *****.I expect a definitive resolution.Sincerely,****** *****
Business Response
Date: 07/09/2025
HP Escalations Case Manager is working with the Customer on a resolution, reference open case **********.
Regards, ******.
Customer Answer
Date: 07/09/2025

Complaint: 23572138

I am rejecting this response because:
The statement that an "HP Escalations Case Manager is working with the Customer on a resolution" is misleading and unacceptable. The manager assigned to this case, ***** (from phone number ************), is the same individual who was dismissive, rude, and hung up on me during our conversation yesterday, July 8, 2025. She is the subject of my complaint, not the solution to it.
Assigning the case to the very person whose unprofessional conduct is a primary reason for my complaint is not a path to resolution. It is a conflict of interest and demonstrates a failure to take this issue seriously.
I was originally working with **** ****** from **'s executive offices, who was professional. However, the issue was then routed to *****, which led to this escalation.
This case must be escalated to a manager senior to *****. I am not willing to work with the individual who has already been unprofessional and has demonstrated she is not interested in a good-faith resolution. I request that the BBB instruct ** to re-assign this case to a different, higher-level manager who can address both the original subscription complaint and the subsequent staff misconduct.

Sincerely,

****** *****
Business Response
Date: 07/16/2025
Customers comments have been documented. Please be advised this is a known issue and was previously settled out of small claims court. Reference case **********.
Regards, ******
Customer Answer
Date: 07/21/2025

Complaint: 23572138

I am rejecting this response because: i emailed ***** the following with no response
Subject: Re: HP Instant Ink - Unresolved Issues & Formal Dispute
*****,
I find your response completely unacceptable, as it fails to address the actual issues that led to my current complaint.
The previous small claims settlement you mentioned is irrelevant to this new and separate dispute. This complaint is about the events that have occurred since, including **'s failure to resolve the original problem and the gross misconduct I experienced from you and your staff.
Let me be very clear about the unresolved issues you are dismissing:
* **'s Misinformation: The main reason we are in this situation is because I was misinformed by an ** manager, ****, who told me I was paying for the ink cartridges themselves, not just a printing plan. Your company gave me conflicting information, which is the root of this entire problem.
* The "Solution" You Offered: I have told ** agents repeatedly that I never received the single black ink cartridge you claim ******* ********* sent me in March. Even if I had, one black cartridge is useless. My printer requires all color cartridges to be active just to print in black and white.
* My Core Request: For months now, I have been asking for one simple thing: to let me use the significant amount of Instant Ink that I already have in my possession after I cancel my subscription. I find this to be a more than reasonable request, especially since I was misled about what I was paying for. On top of this, I find it ridiculous that you limit how many pages I can print.
* Your Unprofessional Conduct: You have completely ignored the part of my complaint that is about you. When we spoke on the phone on July 8th, you dismissed and deflected my concerns about your rude representative, *********, and then you were rude to me yourself.
Your refusal to address these points is a violation of California's Consumers Legal Remedies Act (****), as your company has engaged in deceptive practices by misrepresenting the service I was paying for.
Your instructions on how to cancel my account are insulting. I know how to cancel it. The problem is that you refuse to settle these outstanding issues with me first.
If you continue to dismiss these issues just as you dismissed me over the phone, I will have no choice but to escalate this further. I will file formal complaints with the ************************ and the California Attorney General. If necessary, I will also file another suit in civil division for the **** violations and damages.
I need this case handled by someone who is not the subject of the complaint.
****** *****

Sincerely,

****** *****
Business Response
Date: 07/25/2025
** management has been alerted to review this Case to investigate the customer's claims regarding the Case Managers and their interactions for further action.
Reference Case **********.
Regards, *******
Customer Answer
Date: 07/29/2025

Complaint: 23572138

I am rejecting this response because:
it does not resolve the underlying issues raised in my complaint.

This case is not about the past settlement it concerns new and ongoing misconduct by ** representatives, including being misled by a manager (****) about the nature of the Instant ************ being denied the use of ink I already possess, and unprofessional conduct by ** case managers (including ***** **** and a representative named *********).

HP's vague statement that management has been alerted is not a resolution. No apology, no corrective action, and no remedy have been offered for:

Deceptive service practices (in violation of the California Consumers Legal Remedies Act),

Failure to deliver a promised cartridge,

And refusal to let me use existing ink I have paid for.

I respectfully request that this case remain open until ** offers a real, concrete resolution not generic promises to investigate.

Sincerely,

****** *****
Business Response
Date: 08/11/2025
** values all customer feedback and takes concerns regarding our products, services, and representatives seriously. However, we respectfully disagree with the characterization of HPs actions in this matter.
Regarding the Instant ************ ** representatives, including the Case Manager mentioned, acted in accordance with the documented terms and conditions of the program, which are made available to customers prior to enrollment and at all times thereafter. Instant Ink is a subscription-based service with specific eligibility and usage requirements. While we regret any misunderstanding, there is no evidence that ** representatives intentionally misled the customer.
With respect to the cartridge in question, HPs records indicate that fulfillment was managed in accordance with the applicable subscription terms. We have no record of a confirmed failure to deliver a paid-for cartridge. As to the customers request to use ************************** Ink cartridges with an active subscription, this is not supported under the programs terms, which clearly require the use of HP Instant Ink cartridges for enrolled printers. Customers wishing to use previously purchased standard HP cartridges may do so at any time by cancelling their Instant Ink subscription.
We note the customers concerns about the conduct of ** employees. While ** strives for professional and courteous communication in all interactions, we cannot confirm that unprofessional conduct occurred in this case. Nonetheless, *** management team has reviewed the matter and is currently taking steps to ensure that representatives are reminded of our service and communication standards.
** believes the issue has been addressed within the framework of the Instant Ink program and applicable policies. While we regret that the customer is dissatisfied with the resolution offered, we do not find grounds to keep the case open absent new information that would materially change our findings.
Regards, ******
Customer Answer
Date: 08/15/2025

Complaint: 23572138

I am rejecting this response because:
it still does not address or resolve the issues in my complaint.

HP continues to frame this as a misunderstanding of program terms, when the core problem is misrepresentation by their own manager (****), who told me I was paying for cartridges, not a subscription plan. HPs statement that there is no evidence of intentional misleading is false the evidence is my firsthand account of the conversation, which they have neither disputed nor investigated with me directly.

** also claims there is no record of a failure to deliver a cartridge, yet I have repeatedly stated that I never received it. They have not provided any proof of delivery, tracking information, or confirmation that the item actually reached me.

Most importantly, my reasonable request to use the Instant Ink cartridges I already have in my possession given the misinformation I received has been flatly refused. HPs solution is simply to cancel my subscription, which ignores the fact that I was misled into this arrangement in the first place.

HPs response also downplays my complaint about unprofessional conduct from ***** **** and *********, offering only a vague statement that representatives are reminded of standards, without any apology or corrective action.

This is not a resolution it is a dismissal. I request the BBB keep this case open until ** offers a meaningful resolution that:

1. Allows me to use my existing Instant Ink cartridges after cancellation, or

2. Compensates me for the unusable ink, misinformation, and poor service.
Sincerely,

****** *****
Business Response
Date: 08/26/2025
** appreciates the opportunity to respond to the concerns raised. While we regret that the customer is dissatisfied with their experience, we must respectfully clarify HPs position.
The customers requested resolutions continued use of Instant Ink cartridges following cancellation of the subscription, or compensation for alleged misinformation and unusable ink are inconsistent with the clearly stated terms of the Instant Ink program. Under the terms and conditions agreed to upon enrollment, Instant Ink cartridges remain the property of ** and are designed to function exclusively with an active subscription. Once a subscription is canceled, the cartridges must be returned or recycled, and they cannot be used for printing. This policy is fundamental to the operation of the program and cannot be altered on an individual basis.
With respect to the customers allegations regarding statements made by an ** representative, ** has reviewed the matter and has found no evidence of intentional misrepresentation. ** cannot substantiate the claim that misleading information was provided, nor can it validate the assertion of nondelivery of supplies absent verifiable tracking or delivery data. While we acknowledge the customers account, *** investigation did not yield records supporting these allegations.
Regarding concerns raised about the conduct of ** support staff, ** takes professionalism very seriously. While no breach of policy was confirmed in this case, we have reiterated expectations to our representatives and will continue to monitor adherence to service standards.
** regrets that the customer is dissatisfied with the resolution offered. However, the remedies requested are contrary to established program terms and company policy, and as such cannot be granted. ** considers this matter addressed and maintains that the appropriate resolution remains cancellation of the Instant Ink subscription without further obligation to the customer.
Regards,
******
Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
24 charges for ink never received totaling $328.78 Instant ink subscription is a scam. Called twice says account has expired, I need to update my card. Most recent call to # in statement a never ending phone tree. No live person to talk to. Charges still continue and amounts are not consistent. Most recent charges: 7/3/2025= $17.31 - 5/27/2025 = $17.31 , 4/25/25 = $15.14 , 3/27/2025 $15.14 (see attached for more info). I could have purchased 3 printers by now. This is fraud. I would like all charges reversed. Also, I havent been able to use my printer with the ink we have left! Printer has been great until now.
Business Response
Date: 07/09/2025
HP Instant Ink Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
Regards, *******

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HP Incorporated is NOT a BBB Accredited Business.