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Business Profile

Project Management Software

Userfeed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Userfeed is a third-party app available in a platform we use called Intercom. We started trialing Userfeed in May REMOVEDDecember 2023. We really enjoyed the product and received great onboarding/support up until August 2024 when we stopped receiving any communication from the company.On 4/9/25 our monthly subscription fee of $50/per product (for 2 separate products) and on 4/22/25 the app stopped loading and an email we sent to their support team bounced back because the domain was no longer found. Our president and REMOVEDblocked future charges for the credit card on file, but we continue to receive 'unsuccessful' email notifications from Userfeed.We do not need a refund for the charges on 4/9/25, but would like for this fake company to no longer be able to scam other customers for a service that no longer exists. The address listed for the company is someone's personal residence, not a place of business. We have also asked REMOVEDto remove the app from their App Store but it is still listed as an active third-party app: REMOVED

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offers a software subscription, which I pay annually for. I was charged on my credit card that is on file with them on March 31, 2024. I tried contacting the company in the following ways with no response:1. Email to the provided support email address (over a month with no reply)2. Phone calls to the provided phone number (goes to voicemail, not a company phone line)3. Online chat on their website (over a month with no reply)I would like to cancel my subscription but I have received no response. There is NO OPTION to cancel the subscription online when I log into the software, so it is IMPOSSIBLE to ensure that I will not be charged next March REMOVEDoperation anymore. Here is the LinkedIn with no employees: REMOVEDoutcome I would like is confirmation that my subscription is CANCELLED and my credit card will NOT be charged at the end of the subscription term in March 2025.

Userfeed is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.