Business ProfileforDCH Audi of Oxnard

I bought a used 2018 Jeep Grand Cherokee from DCH Audi if Oxnard on 8/7/23. While going through the purchase process Heather in Finance asked if we wanted an extended warrantee. My wife and I refused several times, but she convinced us to buy the warrantee for an additional $4999.00. Heather told us the warrantee covered everything on the car for 120 months (or 100,000 miles) with no deductible or hassle and is taken by all dealerships across the country and no additional cost to me when the warrantee is used. After about 2 weeks a check engine light showed up on the car. We took it back to DCH Audi of Oxnard on approximately 8/28/23. They stated gas filler neck stuck open, put some lube on it and said was fine. Got the car back on 8/30/23. After a couple of days the check engine light came on again. Took the car to Shaver Jeep Automotive Group on 9/11/23. They told me the real problem with car so I decided to use the new warrantee I bought. I was encountered the following... 1) $100.00 Deductable (suppose to be none) 2) Warrantee only covered a portion of the amount and I had to pay the balance 3) I was told by Shaver these warrantee's are horrible and a scam for unsuspecting buyers. I decided to not use the warrantee at all Paid Shaver $401.87 and called the company to cancel the warrantee. They stated the finance department at DCH Audi needs to cancel the policy. I have left several messages for Heather in finance without a call back. Then asked for the manager (Jay Davis) have left several messages for him without a call back. Then finally was able to get hold of Jay Davis on 11/10/23 who stated that I would get a call from the regional manager in a couple of days. Still no call back. I am really disappointed in DCH Audi and all I want is my money refunded. If they told me the truth, I never would have gotten it. I was lied to, duped and cheated into getting this warrantee. Requesting $4999.00 for warrantee + $401.87 for repairs.