Complaints

This profile includes complaints for Ameri-Brand Pool & Spa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ameri-Brand Pool & Spa has 2 locations, listed below.

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  Ameri-Brand Pool & Spa

  4619 Olive Hwy Oroville, CA 95966-5636

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  Ameri-Brand Pool & Spa

  1780 Oro Dam Blvd E Oroville, CA 95966-5909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in frustration with the lack of professionalism by your company. You seem to be the exact product we need for our growing swim business and yet your companies customer service is lacking to the core. It makes me wonder how your even in business? Thus, I thought you may want to know how poor your management is running.First of all, I have called numerous times over a couple month period, left at least two messages with your front staff (both females) for a call back from your sales reps -- and no-one calls back.Today, Saturday, I took a REMOVEDand called, and someone answered, did not identify themselves, I expressed my frustration with my experience this far to wo which his very response sent a clear message he did not seem to care at all - yet after a unpleasant back and forth, he hung up on me, NOT ONCE BUT TWICE. If REMOVEDwho says he is your sales manager, found the exchange to be executable on ANY level, I imagine your entire sells team is suffering under his leadership and/or at minimum have little leadership to look up to.I am so upset by my exchange with REMOVED, a self professed management level "professional" when I am looking at a $15-20K+ product from your company, that I most certainly cannot see giving your company my business. This is truly too bad for both of us.I felt you may want to know this since he refused to give me the owners name or number... Oh, and threatened to call the police on me after I called back asking for his name, and the owners info, calling my persistence "harassment"!!! Wow! Really?

  Business Response

  Date: 05/16/2024

  It appears this individual had difficulty reaching our company. Upon finally making contact, she began using profanities and insulted our sales manager and company. As her language and behavior became increasingly inappropriate and uncontrollable, we decided to terminate the call. We will not do business with this individual. Please let her know that she crossed the line of decency, and we will contact the appropriate authorities should she continue to harass us in any way. 

  Customer Answer

  Date: 05/19/2024

  I am rejecting this response because: This is absolutely NOT the truth. I NEVER used a single word of profanity and my request for his manager promoted him to ever so unprofessionally hang up on me. When I called back he 'threatened' to call the cops. It was such an immature and out of the ordinary encounter that it prompted this complaint from me in hopes that it could prompt change but I see they are okay in their shortcomings and this reply, well, its a last ditch effort to 'smear' the customer to save face. And if this reply had a voice, I could almost GUARANTEE its the same person who I spoke too. This is about how condescending our call went from employee to customer. You should be ashamed of yourself! 

  Oh, and by the way, I AM a recently retired cop, and I have way more integrity than to stoop to such minute levels -- and NOTHING I said or did would have gotten a single ounce of attention from the local authorities because you and I both know, you ARE lying! 

  
  

  Business Response

  Date: 05/20/2024

  We stand by our previous statements and our position. We will not sell to this individual.