We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Stafford Group and Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Stafford Group and Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stafford Group and Associates has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      constant intimidation telephone calls, about civil lawsuit retaliation from this buisness.

    • Initial Complaint

      Date:07/26/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with STAFFORD GROUP AND ASSOC, I do not have a contract with STAFFORD GROUP AND ASSOC, they did not provide me with the original contract as I requested

    • Initial Complaint

      Date:07/25/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have mailed & faxed multiple written notifications to Stafford Group and Associates demanding documentation of any contractual relationship between *****************************. This was not a request for verification or validation. This was a request for proof of contract to substantiate their claim to Experian, Korner Stone that I owe Stafford Group and Associates, $6427.00. I respectfully requested any agreement with any "client" that grants you the authority to collect on this alleged debt, or proof of acquisition by purchase or assignment, and authorization under subtitle D Privacy of the SECTION 609 (a) (1) (A) and Section 623(a)(1)(B). APPLICATION OF SECURITY PROVISIONS AND PENALTIES TO BUSINESS ASSOCIATES OF COVERED ENTITIES; and SEC. 164.308,164.310, ******* and ******* of title 45 SECURITY. I also, respectfully requested that this company provide me with a certified copy of the original contract bearing my wet signature, the payment history, and a breakdown of the bill in question, specifically naming Stafford Group and Associates as a company entitled to enforce a commercial claim against me. Any automated response such as CoreLogic or ***** Nexis "verification" is unacceptable. Certification of a contract bearing my wet signature can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question. Nevertheless, Stafford Group and Associates is NOT registered and NOT licensed with the ********* Secretary of State to conduct any business practices.

    • Initial Complaint

      Date:07/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Stafford Group and Associates. They did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:07/12/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I'm *********************, I am not liable for this debt with ********. I fo not have a contract with Stafford Group and associates. They did not provide me with the original contract as requested.The reason it took me so long to file a complaint. I have been trying to get some kind of documentation about this debt. But this company has refused to send me anything. So now I took it upon myself to file a complaint to get some help.

    • Initial Complaint

      Date:07/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I'm NOT liable for this **** with FLEXSHOPPER LLC, I do NOT have a contract with STAFFORD GROUP AND ASSOC, no paper work signed, no agreement for any amount of payment has historical value or legitimacy, also there has not ever been a COPY of the original contract as requested to prove my debt . .

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting harassed for some time now by this creditor who i never had an account with. i Have been filing identity theft claims since my belongings were stolen and The poster master was informed of my address being changed and mail being rerouted to various places. I filed a complaint with IC3 for suspicious activity IP addresses that were accessing certain files, and debt was being accumulated under my name. STAFFORD GRP call me on a daily basis. On Tuesday June 6, 2023 a voicemail was left by someone named ******, so I called back to speak to ******, who is the person who left me the voicemail and i was told that she was not Available. I went on to tell the person that this was not my account and i asked for the persons name who i was speaking to. The person on the phone did not want to say what her name was but she threatened me if i did not release my banking information to her. Immediately, I knew something wasn't right so i decided to do some research.Upon doing some research and typing their phone number into ******* which is ************, I found numerous complaints from other consumers about the same company. A voicemail they had left me recently matches the same description of other complaints from various other consumers. Everyone identified this is a scam and other people had the same issues with this fraudulent company.I contacted the credit bureaus about this, showed them my voicemail transcripts, showed them copies of other consumer complaints about this same company and they informed me to make a police report.Please see the details about this company below:STAFFORD GRP (Original Creditor: 12 ACCEPTANCE RENTALS) ****** $3,215.00 05/2022 Fraudulent Addresses:***********************************************************************************-2992 ************************************************************* ********************************************************************** ************************************************************************** ***************************************************************************

    • Initial Complaint

      Date:06/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am notliable for this debgt with 12 korner stone credit, nor do I have a contract with stafford group and associates , they did not provide me with the original contract as i requested

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 2017, this was to pay lawyers to get rid of timeshare. we paid up to from Aug 14 2017 to Mar 2018. I was told to tell Monterey that as soon as the timeshare was settled, in which it was dec 21. I was verbally told they sent $2000 to Monterey, and they claim they never received. This collection was off my credit report and as of Mar 2023 this new collection was put back on my credit bureau and deducted 80 points. Stafford Group was notified with my dispute and in return told the bureau it was mind. On the report from Monterey, it showed I made my last payment in June 2017, when in fact my first payment to them was Aug 14 2017. So with this new collection I don't know how to get rid of them and gain back my 80 points taken away. This company Monterey and Stafford Group I do not trust them since they put the wrong info, but insist they are saying it is mind and all is correct. When in fact I didn't stop payment Jun 2017. Also, my lawyer who I can't talk to died and the owner wife said she couldn't help me. I am looking to get these people off my back and never hear from again. The credit bureau won't believe me and I don't know how to get off my credit report.

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 7, 2023 Stafford Group and Associates received my dispute letter requesting verification of account debt. The account number reported to the credit bureau is 11**** As of today, the debt collector has not replied to my request. Under the ***** Finance Code, they have 30 days to respond to my request for information. I am hereby requesting the removal of the invalidated account from my credit reports. Thank you

    Stafford Group and Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.