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Business Profile

Collections Agencies

Stafford Group and Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Stafford Group and Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stafford Group and Associates has 2 locations, listed below.

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with STAFFORD GROUP AND ASSOCIATES. I do not have a contract with STAFFORD GROUP AND ASSOCIATES. They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:05/26/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********************, I do not have a contract with STAFFORD GROUP AND ASSOICIATES, they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:05/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a call from Stafford Group Associates claiming to have an urgent matter and something to collect, I dont owe any debt to them. They are rude ! And they called my dad as well. They need to not call me or my family members anymore and they can send whatever it is in the mail! They tried to claim the would do something as a lien on my house and was threaten. So so not contact me anymore.

      Business Response

      Date: 05/20/2025

      We have received the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. Our records indicate that we did attempt to reach the consumer, but were unsuccessful in doing so. We did not make any contact with the consumer therefore we must deny their claims that our company threatened them. We believe they have confused us for a different company attempting to reach them in regards to a different account. Per their request, we will cease communication with the consumer. If the consumer would like any information regarding their account in our office, they will need to contact our office directly.

    • Initial Complaint

      Date:05/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for the debt with STAFFORD GROUP AND ASSOCIATES I do not have a contract with the agency trying to collect this debt, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/19/2025

      We have reviewed the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. We have requested the validating documents for this account. Once they are received by our office, we will forward them to the consumer for their review. If the consumer has any questions in the meantime, they may contact our office directly.

    • Initial Complaint

      Date:04/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why STAFFORD GRP is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1400 Amount Disputed: $2,066

    • Initial Complaint

      Date:04/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      " I AM NOT LIABLE FOR THIS DEBT WITH " ORIGINAL CREDITOR INFO "I DO NOT HAVE AN ACCOUNT WITH " COLLECTION AGENCY'S INFO " THEY DID NOT PROVIDE ME WITH ORIGINAL CONTRACT AS REQUESTED."

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The basis for my dispute Stafford Group and Associates,Mr. ********* ********, President,STAFFORD GROUP AND ASSOC,19....,$2,695 - was required to notify me prior to 04/01/2024, or no later than 30 days after. STAFFORD GROUP AND ASSOCfailed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 04/01/2024, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under *** ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, STAFFORD GROUP AND ASSOC" failed to give me my "Mini-******** five days prior to placing this derogatory item on all of my credit reports, per Section *************** 809, which is $1000 per violation and the state of Texas allows treble damages.Under 809. Validations of date and Mini-******* under Section 807(1)Stafford Group and Associates,Mr. ********* ********, President failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the ****, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the ***, and that my state attorney general can also enforce this with a $1000 penalty as well.I attached a copy of the law and the actual document from the federal reserve STAFFORD GROUP AND ASSOCis held liable as well for defamation and in the state of Texas a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. Heard 980 S.W.2d693(Tex.App-San ******* 1989 reh.den.) citing ****** v. ***** 936 S.W.2d 654(Tex.App-****** 1996)

    • Initial Complaint

      Date:03/27/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with (STAFFORD GROUP AND A** acct# *******, i do not have a contract with (STAFFORD GROUP AND A** acct# ******* they did no provide me with the original contract as i requested. This company is violating my consumer righ TO PRIVACY PURSUANT 15 USC 1681B (2) and 15 U.S Code 1681i(a) FCRA and , Fair Debt Collection Practices Act(FDCPA) 15 USC 1692g sec.809(8), {15 U.S.C. 1692k(d) [(******** v. *****, 589 U.S. _, 140 S. Ct. 355 (2019)Absent the application of an equitable doctrine, such as fraudulent concealment, the ****** one-year statute of limitations begins to run on the date the alleged violation occurs, not when it is discovered.]} Other Legal Precedent or Case Law (****** *. *******, ************** (Ind. **. App. 2001), (****** v. ********** of *******, 626 F. Supp. 2d 1068 (S.D. **** 2009)) and (Camacho v. *************************, 430 F.3d 1078 (9th Cir. 2005)

    • Initial Complaint

      Date:03/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with (STAFFORD GROUP AND A** acct# ******, i do not have a contract with (STAFFORD GROUP AND A** acct# *******. they did no provide me with the original contract as i requested. This company is violating my consumer righ TO PRIVACY PURSUANT 15 USC 1681B (2) and 15 U.S Code 1681i(a) FCRA and , Fair Debt Collection Practices Act(FDCPA) 15 USC 1692g sec.809(8), {15 U.S.C. 1692k(d) [(******** v. *****, 589 U.S. _, 140 S. Ct. 355 (2019)Absent the application of an equitable doctrine, such as fraudulent concealment, the ****** one-year statute of limitations begins to run on the date the alleged violation occurs, not when it is discovered.]} Other Legal Precedent or Case Law (****** *. *******, ************** (Ind. **. App. 2001), (****** v. ********** of *******, 626 F. Supp. 2d 1068 (S.D. **** 2009)) and (Camacho v. *************************, 430 F.3d 1078 (9th Cir. 2005)

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY KEEPS CALLING TELLING LIES OF WHO THEY ARE AND CALLING ELDERLY PEOPLE IN MY FAMILY THAT NEEDS TO STOP I HAVE AN DISCHARGED BANKRUPTSY CASE THEY SHOULD NOT BE CALLING AT ALL IF THEY DONT STOP I AM FILING A COMPLAINT WITH THE POLICE OFFICE

      Business Response

      Date: 03/18/2025

      We have reviewed the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. Our records indicate that we have only contacted the numbers on the account once on 03/17/25 in attempt to reach the consumer in regards to this matter. If the consumer is receiving other phone calls, we believe they may have us confused for someone else. Per their request, we will cease communication with this account. If the consumer would like to further discuss this matter, they may contact our office directly. 

    Stafford Group and Associates is NOT a BBB Accredited Business.

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