Complaints

This profile includes complaints for Hire A Helper LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hire A Helper LLC

  3156 Vista Way Ste 404 Oceanside, CA 92056-3622

  
• 

  Hire A Helper LLC

  PO Box 4570 Oceanside, CA 92052-4570

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilize this business for a local move. They contracted it out to a local moving company. During the move, the crew dropped my washing machine and damaged it severely. After moving to the new home, I plugged in the washer and showed the moving company that it did not work. The owner of the moving company hired a repair person and the estimate basically totaled the entire washer in need of replacement. I filed an insurance claim with this company and followed their rules. They refuse to talk to anyone over the phone about damage claims. They stated they will only communicate with you over email. This has been extremely unprofessional and time consuming. They require customers to follow certain timelines for claims but yet do not follow timelines themselves. I have spoken to numerous customer service representatives, who just simply tell me they cannot help me.

  

  Business Response

  Date: 03/27/2024

  Thank you for working with our claims team to resolve this matter. Your release form has been attached for reference. Please let us know if you have any additional questions or concerns.

  
  Best Regards,
  
  **** ******
  Customer Relations Manager
  HireAHelper.com

   

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a cancellation fee for a move but i was wrongfully charged for this cancellation. The movers who came stated they were unable to do the move. I asked why and they said distance - i dont see anything in contract about distance- the truck/pod was parked in parking complex of where i was moving with equipment i provided and an elevator. The movers who came told me im better off hiring someone else. I called hire a helper moment this happened and told me id be charged a cancellation fee even tho i was not cancelling - the MOVERS Cancelled. They were not able to move me day they promised, i want my $240 back.

  

  Business Response

  Date: 04/04/2024

  We appreciate the opportunity to address the complaint filed by ********************* regarding their recent experience with a service provider from our marketplace. We take all customer feedback seriously and strive to ensure a positive experience for each of our clients.
  
  Upon reviewing the details provided, we would like to offer clarity on the events that occurred during the scheduled move. Our moving service provider (MSP) arrived at the customer's location prepared to carry out the agreed-upon services. However, it became apparent that the distance between the customer's residence and the storage pod was substantial, which would have extended the duration of the job beyond the initially estimated time-frame. Our MSP communicated this information to the customer, explaining the potential for additional time needed to complete the move due to the distance involved. Unfortunately, the customer expressed dissatisfaction with the situation and opted to cancel the service. Despite our efforts to address the concern and provide alternative solutions, including rescheduling the move for a more suitable time, the customer chose to proceed with the cancellation.
  
  As per our company policy, cancellations made by the customer after our team has arrived at the location may result in a cancellation fee. We communicated this policy to the customer, who acknowledged the associated fee. We understand the customer's frustration and regret any inconvenience caused. However, it's essential to emphasize that our MSP made every effort to fulfill the job as agreed upon in the booking. We remain committed to providing reliable and professional moving services to all our customers. We hope that this explanation provides clarity on the situation. Please do not hesitate to reach out if you require any further information or assistance regarding this matter. We appreciate your attention to this issue and thank you for your assistance in resolving it.

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired HireAHelper to load my *** for a price of, $******. I scheduled with them for February 18, 2024, between 1000 & 1100 hours for arrival. The movers did not show up until 1125 hours. We are on a schedule. They had a very strong odor of marijuana, the male movers eyes were pinpointed and very gloss. The started arguing with me about them being late and told me that if I wanted them to be on time then I should have booked 0900-1000 hours. This made no sense at all. We went back and forth and then the female mover stated, we can leave if you want. I stated ,yes, leave. I dont need people moving my belongings while under the influence of something. I immediately called the company and spoke with ***. I told her what had just happened and she apologized and stated she was going to escalate it to her supervisor and he would be calling me. Well finally at 1205 hours, I received a call from *****, who supposedly is a LEAD. Once again I explained the situation and ***** states ok, let me look into this and try and find another crew for you. I asked him if he took all of the information down and he states, I will get back to you and I asked how long he states in awhile. Well 4 hours later still no call so I call back ask for him, now he is at lunch and ** told he will call you when he gets back, I will send him a priority message. Again, no call from *****, after 2 hours more, I call him back, *** answers the phone, she remembers me and says, hold please Ill get him. ***** picks up and states, hello ***************, what can I do for you. I say, what can you do, I never heard back from you, he says, well its Sunday and I cant get another crew. So I ask, then why did you not call me. ***** states, Im still waiting to hear from people. I said its not almost 1800 hours, this is ridiculous. Who is your supervisor, dead silence, I ask again, he finally states, *****, I asked is he there, no he is not. I told him I want a full refund. No response.

  

  Business Response

  Date: 03/01/2024

  ***********************,

  Thank you for taking the time to better outline your experience with the service provider and offering a fair resolution. We are in the process of addressing this matter with the service provider and making the necessary adjustments to your account. A follow-up email will be sent to you upon completion of the review.

  Don't hesitate to reach out to us if you have any additional information or questions.

  
  Best Regards,

  *********************
  Customer Relations Manager
  **************************
  

  Customer Answer

  Date: 03/01/2024

  I do not accept the business response because they have not offered anything at all.  I did NOT use their business to move because of all the issues we had with the company and crew.  Until they give us a Full Refund of, $******, we will not accept anything less.

  

  Business Response

  Date: 04/04/2024

  All monies have been refunded per your account notes. Please let us know if the refund did not process correctly or if there is anything additional we can help you with.

  *********************
  Customer Relations Service
  **************************
  

  Customer Answer

  Date: 04/05/2024

  the reason I checked I dont accept is, you, HireAhelper did NOTHING to help on this issue. My attorney sent a letter directly to ******.  Your company, HireAhelper is the worst there is. 
  

  we are still in the process of filing a small claims court action due to interest and the issues with both companies. 

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hire a helper chose to cancel my mover the day of the move due to “safety”, I informed HireAHelper there was other work that could be done while waiting for the ramp to arrive, they refused and told me I would be charged a fee, I said just cancel service, they charged a fee, no matter which way it was sliced I was getting screwed cause they refused to send the workers

  

  Business Response

  Date: 12/23/2023

  ****** *******

  We are sorry this occurred during your booked service. The frustration is warranted; it is always difficult to know you paid for a portion of services that were unable to be provided. You booked labor assistance to unload your items into home. The movers were unable to begin work due to the vehicle not having the ramp that allows for safe and efficient access to the back of the truck. The movers you hired deemed the unloading would be unsafe and offered to reschedule but due to the last minute nature of this adjustment, it does carry a cancellation/last minute date and time change fee.Thank you for taking the time to provide feedback about your experience. A copy of your terms of service and confirmation have been included for your reference.

   

  Best Regards,
  
  **** ******
  Customer Relations Manager
  HireAHelper.com
  

  Customer Answer

  Date: 12/23/2023

  Fact of the matter is I said there was other work that could be done while we waited on the ramp, you all refused to send them anyways, the ramp showed up an hour later and they could have transitioned to the truck at that time, like stated in the Recorded phone calls. You all refusing is the issue, a full refund is the only route in which this is resolved in a satisfactory manner.

  

  Business Response

  Date: 12/29/2023

  ****** *******
  
  

  We appreciate your request for more information on this matter. Attached are three highlighted segments from your Confirmation of Booking that may shed some better light on the specific costs and policies impacting your service cancellation fee. Any cancellation that occurs within an hour of the set start time is scheduled to incur a fee of $230.00 that is paid to the moving company for their lost window of service. Your cancellation occurred because the standard safety items were not on site to allow the crew to safely and efficiently unload your truck. The crew was hired to unload a truck into a house and they were not able to do this due to the missing ramp. We have attached the portion of the confirmation that designates the service to be provide.

  You refused any attempts to reschedule the service due to the rescheduling fee. We are sorry to know this occurred on your service request.

   

  **** ******
  Customer Relations Manager
  HireAHelper.com
  

   

  Customer Answer

  Date: 01/04/2024

  I didn't cancel it, nor did I authorize canceling, you all FORCED a cancelation. I was very clear in the recorded phone call that there was other work to do while waiting for the ramp and YOU all REFUSED to send the workers. That is on you, not me. What's crazy about this is you all had multiple chances to make this right, including now, and you all refuse.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company for a moving items out of a storage unit. They state there is a three hour minimum, which is standard. They also have an option to pay for additional time. I paid for an additional hour not knowing how long the move would take. The move took 2 hours and was subcontracted to a separate company. When the move was over I contacted the company about returning the additional funds that were not used outside of the three hour minimum. They refused to return the money, then blamed it on the subcontracted company.

  

  Business Response

  Date: 11/21/2023

  ****** ******,

  Thank you for reaching out for clarification on your billing. Initially we would like to note that HireAHelper is an online marketplace that helps you compare and hire local moving labor providers. You have hired ***** *** *** *********, not HireAHelper. ***** *** *** ********* is not employed by HireAHelper, nor is HireAHelper contracting this Helper on your behalf. ***** *** *** ********* have set a 3-hour minimum as their minimum booking limit. 

  As noted within the confirmation of booking sent to you on October 27th, 2023, in a section titled "Unused Time and Overtime " It states the following, "Estimating your move time can be tricky, and ***** *** *** *********
  cannot guarantee availability beyond your pre-booked time. If your job
  finishes more quickly than expected, they cannot offer you a refund for
  unused hours. If you are unsure whether you booked the right amount of time, contact ***** *** *** ********* to discuss it with them. Call us as soon as possible if you need to adjust your order: ***** ********* - We have included a copy of the confirmation for reference.

  We have also provided a copy of the receipt to document that only the minimum time of 3-hours was paid for.
  

  Don't hesitate to reach out to me directly If you have any additional questions about the billing for your order.

   

  Best Regards,

  **** ******
  Customer Relations Manager
  HireAHelper.com
  

   

   

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a document of **** ****** as receipt of their services and was charged a different amount. My credit card statement show ****, when at the end of service I signed off for ***. The mover was on the phone with his office as they figured out this charge and then he had me sign his document to that amount. My credit card company shows that I was charged the full amount of ****. They are not honoring what was agreed upon.

  

  Business Response

  Date: 11/21/2023

  ** ****,

  Thank you for providing us an opportunity to address your concerns.A refund was processed on 11/20/2023 to correct the over-payment processed in error. Please let us know if the refund does not show as completed within 3 to 5 business days. We have attached your receipt from service verifying the refund.

  Best Regards,

  **** ******
  Customer Relations Manager
  HireAHelper.com

   

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2023, we hired **** to move our possessions from **********, ***** ****** to *** *****, ******. On July 3, 2023, we hired Hire A Helper to provide movers. They provided ******* ******, an alleged ******** ** business that was highly rated on their website. ******* showed up late, despite knowing we needed timeliness due to apartment rules. This limited them to 1 1/2 hours of elevator use to load the ***. ******* provided three men - we contracted for two. The main person wore flip-flops and had back problems. Another mover was elderly and moved slowly...******* used the elevator after 4:00 p.m. despite being aware of apartment rules. Tenants complained and management demanded the movers not use the elevator. ******* wanted to leave and return the next day to finish. We could not agree because the *** would be taken the next day, As two elderly women faced with having our belongings not completely loaded when the *** left, we paid ******* $100 an hour above the $225 an hour..Most of our belongings were still in our apartment. They moved slowly, even taking an hour's break to eat, and charging us for it. Once, the men were sitting in a car when we went to find them. We had things left to be packed but were told there was no more room. This wasn't true - we spent at least an hour packing the ***. They left without telling us. We paid $1650.00 to ******* through Venmo to *******’ wife ****** ****. Unpacking our belongings later, a trunk containing a case full of roughly fifty-year-old Matchbox cars was gone A large-screen and a lamp arrived broken. Helper has claimed they are not liable for anything due to the terms of our contra**,.******* cannot be found online. Helper claims no liability but won't give us *******'s contact information..We depended on Helper's recommendation but now question if ******* is a legitimate business. We seek $2,000 reimbursement but equally important, we want you to be aware of this practice and address it appropriately.

  

  Business Response

  Date: 11/21/2023

  ******* and/or ***** *******,

  Thank you for your patience as we reviewed your account. Our local manager reached out to you by phone to gather more feedback and provide a resolution. An email has been sent with details of the resolution offer and a release form is attached for review.
  

  We are sorry to know the crew you hired off our marketplace has not provided you with an adequate resolution. In order to address this, we are going to honor our Service Guarantee outlined in our Terms of Service and provide a full refund of the cost of service. When able, please read, sign, and remit the release form attached to the email (included with this response to the BBB for ease of access) and a refund will be provided with in 3 to 5 days of receipt. Please let us know if you have any questions.

   

  Best Regards,

  **** ******
  Customer Relations Manager
  HireAHelper.com

   

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/23 hire-a-helper sent movers to my home to empty a pod with my belongings into my new home. Previously when booked I had ordered another mover but a half hour later I received a call from hire-a-helper that the company I reserved was unavailable and they chose a new company for me (bait and switch). The new company was horrible. They sent two you men who dragged all my furniture and ruined my floors. Took off my mattress protectors on my new mattresses and dragged them in the mud and rain (we were having a hurricaine that day). When I asked where were my protectors they lied and said they were not on them. They dropped every one of of lanai couch cushions in the the mud. I had to shampoo each one by hand. They through my totes wherever they pleased and it was like they never did this before. I ended up telling them to leave my house before the job was done before they did any more damage. They snuck back in when I was on the phone with their boss and I had to throw them out and lock my door, I felt threatened. I tried filing a claim with the company but it was a joke. They had me get two estimates for my floor and one was for over $****** and the other over $******. Right now I have bought rugs for all the rooms in my home. My mattresses smell and keep spraying them with ******** and tried cleaning them. I reversed the charge on my ******** but they had it reversed back. They offered me $***** and I was going to accept that just because I didn't feel like fighting but that's before I knew they got charge reversed. They wouldn't even come to my house and look at the damage. They wouldn't even give me a phone number so I could talk to person. My only contact was Lydia through e-mail. This company is a joke. How can they do a bate and switch and do that kind of damage and get away with it. I am seriously considering legal action if I don't get a resolution with this venue.

  

  Business Response

  Date: 11/21/2023

  An in-house resolution was reached with ***** *******. Attached to this reply is a signed release form.

  

  Business Response

  Date: 11/28/2023

  Thank you for providing the additional information. Attached is a response for your review. Don't hesitate to reach out if you have any additional questions.

  **** ******
  Customer Relations Manager
  HireAHelper.com

   

   

  Customer Answer

  Date: 11/29/2023

  This business would not even give me their phone number to discuss the claim.  This business would not send out any representative to my home to see the damages.  This business was not the  business I originally hired, it was conveniently swapped out. This business did not send out qualified workers to my home.  I signed the agreement before they had the Discover charges reversed and told them that mad the agreement null and void.  These people are scam artists.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Title: Terrible Experience with Hire a Helper
  
  I had an absolutely dreadful experience with Hire a Helper. I had scheduled their services to assist with moving my furniture, and I paid the full amount in advance. However, on the day of my move, the truck company (******) couldn't find the key to the rental truck. This unfortunate situation was entirely out of my control, but Hire a Helper's response was beyond disappointing.
  
  When I explained the situation to Hire a Helper and requested a refund or to reschedule, they refused to accommodate my request. Despite the fact that their employees couldn't perform the service they were paid for due to circumstances completely unrelated to me, Hire a Helper decided to keep my full payment.
  
  This is a clear demonstration of their lack of understanding and empathy towards their customers. It's utterly unfair to hold onto my money when I received no service at all. It's a complete disregard for customer satisfaction and basic decency.
  
  I strongly advise anyone considering using Hire a Helper's services to think twice. They have shown themselves to be a company that prioritizes profit over customer satisfaction. My experience with them has been nothing short of a nightmare, and I hope my review serves as a warning to others who might be considering their services.

  

  Business Response

  Date: 11/21/2023

  Dora ******,

  Thank you for providing feedback about your experience. We glad to know we were able to locate a service provider that could assist you on such short notice. Same-day requests are often difficult to fulfill. It is truly unfortunate the keys were lost to the box truck and the service provider was unable to assist you with your loading needs. 

  When booking same-day services, we always ensure the customer is aware that, once confirmed, no refunds will be processed as we are reserving the window with the service provider. The service provider you hired traveled to your location and arrived on site ready and willing to provide services before the cancellation was requested. We spoke with you on the day of service to provide additional options and explained the full amount would be owed since the service was booked same-day and the service provider arrived on-site.

  We have attached your Terms of Service and a snip of the confirmation sent to you with relevant information about the cancellation policy. It is always unfortunate when variables like this occur during a move. HireAHelper does it's best to provide clear communication about our more rigid policies for last minutes services and strive to be flexibly with our customer when able. However, once the crew arrives on-site we are obligate to provide them full compensation for their time and efforts and are unable to make any possible concessions.  
  

  Please let us know if you have any additional questions.
  

   

  Regards,
  

  **** ******
  Customer Relations Manager
  HireAHelper.com

   

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired movers. The movers provided completely unsatisfactory service, they did not properly completed the service. Unusable so bad that I need to hire another company to do the work. I called to make a complaint immediately and was advised that a claims agent would call me back. He never did. I did receive an email asking me to explain my complaint. I responded, but never heard back. I then received a voicemail from a claims agent denying my claim. I tried to reach him to speak to him, but there is no way to directly contact the claims department. I was told by the regular customer service agents multiple times that a claims agent would call me back - it never happened. My claim was denied on the basis that I did not contact them soon enough - but I placed the claim less than 24hrs after the time of service. Spent hours trying to get a hold of the claims agent, was never able to. Finally got a call back from ****, a month later. He proceeded to talk in circles, without answering any of my questions, and without explanation or justification of why my claim was denied. This company has a Service Guarantee that is outlined in their Terms, but they do not honor it. Hire A Helper made it impossible to contact them to resolve the issue, and then when they finally decide to call back, give no information and simply state they cannot do anything. Their Service Guarantee is a lie. Their customer service is abysmal. They cannot be trusted to honor what they claim to provide. Liars and cheats.

  

  Business Response

  Date: 11/21/2023

  We were able to reach an in-house resolution with Mr. Gregory Pflaumer. We have attached the signed release form and have processed a refund back to the card on file. Let us know if you have any questions.

   

  Best Regards,

  **** ******
  Customer Relations Manager
  HireAHelper.com