Complaints

This profile includes complaints for Hire A Helper LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hire A Helper LLC

  3156 Vista Way Ste 404 Oceanside, CA 92056-3622

  
• 

  Hire A Helper LLC

  PO Box 4570 Oceanside, CA 92052-4570

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 19, 2025, I had a crew not show up so as I was booking a new one and not knowing that my daughter had booked one and as soon as I found out anly ten min had gone by i called to cancel right away. they told me they are still charging me almost $400.00 exactly 10 min had gone buy and they still said to late this so unfair and the person I talked to said he didn't have a manager i would talk to. And basically said to bad that's the way it is.

  

  Business Response

  Date: 07/28/2025

  *** ******,

  Thank you for reaching out about your situation. We are sorry to hear about the last minute changes to your services and would like to review further. When able, please provide some of the booking information from the service you retained so we can fully understand what occurred.  

  Best regards,

  **** ******
  Customer Relations Manager
  **********************************************************************

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for movers who did not arrive during the allowed window arrival time. Hireahelper charged me for services and the movers had not even arrived. Talking to someone to get my money back has been a nightmare. Sometimes they don't answer the phone. Sometimes they do but can not help and sometimes they say someone is going to call back and then does not. This is a shady business.

  

  Business Response

  Date: 07/15/2025

  Trey ******, 

  We are sorry to hear about the issues you experienced with your service provider. Your order was cancelled and marked for a refund; however, a chargeback was initiated before that refund could be processed. This action puts a hold on our ability to issue any funds until the dispute is fully resolved through your bank. Were currently working to provide documentation in response to the chargeback and appreciate your patience in the meantime.Were glad to know the replacement movers, Moving with *********. did a wonderful job for you. We will share, and celebrate, your review with their management team and staff. 
  
  Best regards, 

  **** ******
  Customer Relations Manager 
  **************************************************************************

  Customer Answer

  Date: 07/15/2025

  This is unacceptable. If you are able to take the money so easily you should be able to replace it just as easily. I called many, many times trying to get a response and your waited days to respond. With no explanation I was left with no choice but to try to settle this through paypal. 

  Your associates are rude, dismissive, arrogant, and unhelpful. When I told Israel that I was filing a BBB complaint, he said, go ahead. So here we are. People should know that this company takes your money WITHOUT VERIFYING that the movers even came. And then it takes days to get a hold of someone and all you get is the run around unless you file a complaint.

  Use a reputable business. Not this garbage.

  

  Business Response

  Date: 07/28/2025

  Thank you for the additional feedback, ***** The minimum booking is placed into a holding account a few days before service. When a cancellation happens on the day of service, we are required to verify from both parties that no services were rendered and both agree on the refund. We were able to confirm the information but the chargeback received on the funds blocks the refund processing as the funds are now in the control of the processing company. 
  
  We are still working with them to confirm your payment is refunded back to your ****** account.

  Regards,

  **** ******
  Customer Relations Manager 
  **********************************************************************

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Warning! This company is operating as "Moving Moves" on Hire-a-Helper in *****************. These people are liars and thieves. We booked them for moving help through HaH and confirmed days prior, we probably should have noticed how unprofessional they were on the phone but we figured HaH was screening these companies. Day of the move we spoke with them twice in the morning to coordinate; due to a heavy thunderstorm they asked, and we agreed, to shift to 11am to start. At 11AM we are at the house waiting on them and they send a text message "Hey following up". I didn't respond because I was starting to move stuff. By 11:15 we were wondering where they were, we called, sent to voicemail. I sent a text to the number that had been texting me... **** your crew was there until 11:07 and nobody answered." ... We were in our house preparing for the move in, nobody came to the door, nobody called, just that text. We called hire a helper and their response was that the moving company had provided a photo showing they were at our house at 11am. They send us the photo and other proof, its a clearly photoshopped ****** voice "call record" of them calling us at 10am and a picture of the house through the car window. They provided hire a helper with a photo in front of a different house with the wrong house number. They said we were due the 2 hour minimum and a cancellation fee for not being ready to move. $500 for them "waiting" until 11:07 to drive off with no warning.Let's summarize, this companies representatives, posed in front of our neighbors house, took a picture, and took off without making any effort at all to reach us. They took pictures in front of the wrong address and faked call records knowing that they could fool hire a helpers overseas support staff. They left us completely hanging on our move day. I am attaching the photos of the fake phone call they claimed they made to us before driving off.

  

  Business Response

  Date: 07/10/2025

  ***** *******, 
  
  Thank you for sharing your feedback. We're sorry to hear how frustrating this experience was. According to our records, the moving service provider communicated with you about the storm delaying your move and then dispatched a crew as discussed and remained in communication with you prior to arrival. Upon reaching the service location, the crew reported being unable to make contact with you and provided supporting documentation. While we understand you dispute their account, the provider did make an effort to show up and deliver the scheduled service.
  
  Although the cancellation occurred after dispatch, we offered a reduced cancellation fee as a courtesy and processed a partial refund. Unfortunately, a chargeback was later filed and approved for the full amount, which resulted in a financial loss of $150 on our end after the refund had already been issued.
  
  All service providers on our platform are independent businesses. However, we take allegations of misrepresentation seriously and have internally documented your concerns as part of our review process. If you have additional questions or would like to provide further details, you are welcome to contact us directly at ************** or ****************************************************************.
  
  Regards,

  **** ******
  Customer Relations Manager
  

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired HireAHelper. They canceled the job and refused to return my money or return my emails or calls. They ignored my request for a refund and said they will try and reschedule me. I am moving-I cant change the day. I have called my bank and HireaHelper says on their website that they will charge over $600 if I try to cancel the job that they couldnt manned. What a racket.

  

  Business Response

  Date: 05/14/2025

  ******** *****,

  Thank you for reaching out about your billing. Your charges were voided before processing through your Apple Pay account. Do not hesitate to reach out if your records do not indicate the full refund of all charges. 

  Best regards,

  **** ******
  Customer Relations Manager
  **************************

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used HireAHelper to unload my U-Haul into my apartment. They charge $527.00 for two hours minimum time for four people and an additional $159.00 per hour after and some fees associated with stairs per the attached invoice. My team showed up on time but one man short. The missing worker arrived 50 min late. When I called about them charging my bank $803.27 ahead of the move they told me it was just a hold and the actual total would be settled after the move. They settled my invoice for $773.27 giving $30.00 credit for the missing man from the moving company they contracted to do the work and promising an additional $41.00 from HireaHelper that I havent seen yet. The total credit was only $71.00. Im willing to pay the $527.00 plus $30.00 fee for stairs and $87.27 for move protection ($644.27). That EVEN pays for the missing man. I should not be billed the $159.00 for the third hour because the crew was only here an hour and a half. I should only be billed the 2 hour minimum time. HireAHelper should actually also not bill for the forth man who was only here 30 min of the two hours but if we can settle to the charge above, I will forgive that. As the situation stands right now, this is robbery.

  

  Business Response

  Date: 04/08/2025

  ******* ********,

  Thank you for reaching out and providing a clear breakdown of your concerns. We understand that your move was not as seamless as we would have hoped, and apologize for the inconveniences you experienced with the missing worker and billing issues. After reviewing your account, we are happy to agree to your proposed resolution, reducing the total charge to $644.27. This amount includes the two-hour minimum charge, the $30 stair fee, and the $87.27 for move protection, as well as the credit for the missing worker. We also acknowledge the concerns about the fourth worker and are adjusting your final invoice accordingly.
  
  Please note that we will process the credits as soon as possible to reflect this resolution, and no further action will be needed from your side. We apologize for the confusion and any inconvenience this may have caused. If you have any other questions or require further clarification, please feel free to contact me directly.

  
  Best regards,

  **** ******
  Customer Relations Manager
  **************************************************************************
  **************************

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hire a helper nov 13 2024 to pack my upack truck. They were their 2 hours. They broke the think glass out of my China cabinet and told me they were going to take a picture and report it. The glass sat on the floor for 20 minutes and my dog was running around so I cleaned it up. I drove to ** Friday where I am moving n said I needed somebody to unpack me and asked about the broken glass. They didnt know anything about ****** told them the *** said he was going to report and do the right thing. Then he put me on hold for 40 minutes and I got disconnected. I am very disappointed that they could treat a senior citizen women like this

  

  Business Response

  Date: 11/21/2024

  Thank you for sharing your experience with us, *****. Were sorry to hear about the damage to your china cabinet glass and understand how frustrating this situation must be. To ensure your concern is addressed, please file a damage claim through your customer account or respond to the email sent by our Claims Team. The email includes detailed instructions on how to submit your claim. If you need any assistance with the process or have questions, dont hesitate to reach outwere here to help. Once we receive your submission, our team will review it promptly.
  
  We value your feedback and appreciate the opportunity to assist you.
  
  

  Best regards,

  **** ******
  Customer Relations Manager
  **********************************************************************
  **************************
  

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The movers hit two walls repeatedly as they were moving my washing machine downstairs. They put small holds and dents on the two walls and scraped off some of the paint. They damaged the steps. They damaged my washing machine in the front and shifted the k*** downward. I do not have a picture of the damage because they loaded it without telling me that it was damage. One of the movers showed me a picture of it on his phone. They did not load my POD correctly. I had to contact new movers to reload the **** They also left my furniture and dryer in the middle of the floor. They seemed very confused and in experience when they arrived. I am an experienced mover. I have moved several times. I have watched movers load my POD before this incident. I have never experience such incompetent movers in all of my many moves. This is adding unnecessary stress at an already stressful time. I would prefer to receive a refund and not have to deal with this issue anymore. I have received the worst service. After tellIng the representatives that they did not do the job effectively or efficiently, they did not offer to correct my **** They told me that I needed to pay for new movers. This is like paying to get your car washed, and the company leaves it dirty then tells you if you want it clean you need to pay for it. I am extremely upset that I had to pay for a service that I did not receive. I have a damaged stairway, steps, and washing machine. No one respected me enough to say that they would send competent movers to my house to work for three hours. I have wasted over 540 dollars. I have to pay other movers. This has been the worst experience. I do not wish this on anyone. This is not how you treat your customers. If they job is not done correctly, it should be corrected.

  

  Business Response

  Date: 09/05/2024

  *****************************,

  Thank you for sharing your experience with the service provider with us. We understand how frustrating and stressful this situation must be, and we genuinely regret that your experience did not meet your expectations.
  
  Please note, Moving Staffers Marketplace is an online marketplace that helps you compare and hire local moving labor providers. You have hired ****** Moving and ************ not Moving Staffers Marketplace. ****** Moving and *********** is not employed by Moving Staffers Marketplace, nor is Moving Staffers Marketplace contracting this Helper on your behalf.
  
  We acknowledged your concerns about the damage and the service provided but require additional information to address this matter with the provider you hired. We have reached out via email requesting additional information to better understand the specifics of your experience and to assist with the resolution process. Your prompt response to that email will help us address this matter more effectively. Additionally, your customer account includes pictures from your service for reference. Don't hesitate to reach out to us directly to discuss further.
  
  Thank you for your patience, and we hope to resolve this to your satisfaction.
  
  *********************
  Customer Relations Manager
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The start of the service was good. When the original moving company I hired couldnt make the appointment HireAHelper got in contact with me and found a new company to use. The new company was supposed to start moving our stuff on June 23, 2024, between 2pm-3pm, I received a phone call saying they were running late and would be arriving closer to 4pm. I called themat 4:30pm because I hadnt heard anything about their arrival or running later. Eventually they called me back saying it was going to be closer to5:30pm. I kept calling and they continued to tell me they were coming but running late. I called them againat 6:45pm and they said they were 15 minutes away. They arrived at our houseat 7:40pm. The 2 guys that did show up from the company came at 2 different times, the second guy showed up about 30 minutes after the first mover, at around 8:15pm. That is 5 hours after the time window I agree to and signed a contract for. We moved to a fairly rural area so traffic should not have been an affecting factor or an excuse used by the company. The U-Haul truck was due back by9:30pm that night, which was continually communicated to the movers/company. I did not pay this company to end up having to wait all day and then having to move my own items, due to their lack of responsiveness, lack of communication, and their poor time management throughout their day. This was overall a horrible experience. I would have rather suffered and slowly moved in my stuff then get upset waiting for the guys that I paid for. I have tried numerous times over the last month to get back in touch with the company to ask for a resolution as I did not get what I paid for, but my calls, emails, and messages have gone unanswered every time.

  

  Business Response

  Date: 09/03/2024

  ***************************,
  
  Thank you for bringing this matter to our attention. We understand how frustrating it must have been to experience delays and poor communication from the moving company assigned to your job. Moving can be a stressful process, and we empathize with the inconvenience this situation has caused, especially given the impact on your schedule and the return of the U-Haul truck.
  
  While the independent moving companies advertising on our marketplace are responsible for their own service execution, we are committed to supporting you in finding a resolution. Due to a chargeback that is currently pending on your account, we are unable to provide any considerations at this time. Once the chargeback has been closed, if accepted, we will provide a $200.00 refund back to your card on file as a gesture of good faith.
  
  Thank you for your patience as we work on this. We will keep you updated on our progress. If you have any further questions or need additional assistance, please feel free to contact us.
  
  
  Sincerely,  
  
  *********************
  Customer Relations Manager
  **************************

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quoted a price to unload a moving truck, paid in advance over the phone. Subsequent billing included a $52.00 Service fee in addition to the $288.19 plus we gave $100.00 tip. NEVER was the service charge mentioned until AFTER the receipt was received .

  

  Business Response

  Date: 08/01/2024

  Dear ***************************,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you experienced regarding the additional service fee. We strive to provide clear and transparent pricing, and it seems we fell short in this instance.
  
  To resolve this issue, we have processed a refund of the $52 service fee and will send you an updated receipt reflecting this change. You should see the refund credited to your account within 3-5 business days.
  
  We appreciate your feedback, as it helps us improve our communication and services. If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for choosing our services and for your generous tip to the service provider. We hope to serve you again in the future.
  
  Best regards,
  
  *********************
  Customer Relations Manager
  **************************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1/2024, a crew was sent out to move some items from an upstairs apartment to a downstairs apartment in the adjacent building. The job was fairly simple as the crew of about 4-5 men only had to move a few items.I noticed one guy in the crew moving most of the items down. He was moving really fast and seemed like he was in a rush. As he was bringing down items, I overheard someone asking if he had taken pictures. I was a bit confused at the time but thought it might have been for their records to show that they were at the job. Looking back, I wish I had examined my items then, but I thought nothing of it and continued with the moving process.It turns out that he was being asked to take pictures because he had broken several pieces of furniture. I saw the guy with my chair leg, but I thought he had removed it to move it, when in fact it was because it was broken. None of the crew said anything about it. In the end, I was offered $80.00 as compensation for a broken vanity, chair, and box spring.I will never use this company again and do my best to ensure Noone else has this experience.

  

  Business Response

  Date: 07/26/2024

  *************************,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your recent move. Your feedback is valuable to us, and we regret that your experience did not meet the standards we strive to uphold.
  
  We understand your frustration with the situation, particularly regarding the damage to your furniture. It is concerning to hear that you were not informed about the issues with your items during the move. We take such matters seriously and have addressed this with the moving crew to ensure they follow the proper protocol for communicating any damage immediately.
  
  Regarding the compensation offered, we understand that it may not adequately reflect the inconvenience caused. The valuation provided at no additional cost is set at .60 cents per pound per item. Do not hesitate to contact us to provide any additional information you would like reviewed to ensure a fair and accurate resolution.
  
  We appreciate your patience and understanding, and we are committed to making things right. Thank you again for your feedback, and we hope to regain your trust in the future.
  
  Best regards,
  
  *********************
  Customer Relations Manager
  **************************