Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do my drop shipping through teespring where people order merch on my website and then I go buy it directly on teespring. I have had several customers now complain that their items have not been arriving and Ive been trying to get in contact with anyone at the company for the last month and no one is responding. Seems to be a lot of people with the same issue so I cant tell if they are going out of business maybe but they have sent out no email informing anyone about anything. I have been looking for refunds and just information and have gotten nothing. When I look at the order info, everything is just stuck in the print phase and wont go any further. I have several orders like this.

  Business Response

  Date: 03/10/2025

  Hi *******, 

  Thank you for reaching out. I want to sincerely apologize for any trouble or frustration this situation may have caused. We understand how important it is to receive an order promptly, and please know we are actively working to get all orders fulfilled as quickly as possible.

  If any issues arise, we are always here and happy to provide a resolution. For any customer in need of assistance, please feel free to contact us directly via email at **************** or you can reach us through live chat (Monday Friday, 8:30 AM 9:00 PM EST). We are more than happy to help.

  Thank you for your understanding and patience as we work to address your concerns.
  

  Best regards,
  

  Sierra 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a piece of merchandise through Spring over three months ago, and despite multiple follow-ups, I have not received the item or a satisfactory explanation for the delay. Initially, I gave the company the benefit of the doubt and waited two months before reaching out. Since then, I have attempted to contact their customer service multiple times, but responses have been vague or nonexistent.Upon researching further, I discovered that numerous other customers have experienced similar issuesdelayed or undelivered orders, lack of communication, and failed refund requests. Many complaints indicate a pattern of Spring failing to fulfill purchases while continuing to accept new orders, which raises concerns about their business ************ this point, I am requesting an immediate resolutioneither a full refund or the delivery of my order within a reasonable timeframe. If neither is provided, I believe it is necessary to formally document this issue through the BBB to ensure other consumers are aware of the risks associated with purchasing from this company.I expect a prompt response and a concrete solution, as it is unacceptable for a business to take customers money without fulfilling their obligations. I hope this complaint helps hold Spring accountable and prevents further instances of customers being misled.

  Business Response

  Date: 03/05/2025

  Hi *****, 

  Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience this may have caused. Currently, we are experiencing a delay in production, but rest assured, our team is working hard to fulfill these orders as quickly as possible. To make up for the inconvenience, I have processed a refund for your order.
  
  You should see the full refund credited to your original payment method within 3 to 5 business days. In addition, Ive escalated your order to our production team to explore ways to expedite it.
  
  We truly appreciate your patience and understanding during this time. If you have any further questions or concerns, please don't hesitate to reach out.
  
  We look forward to resolving this for you soon.

  Sincerely, 

  Sierra 

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/24 I placed an order with the above company . I ordered 1 item for approx $40. The money was immediately taken from my debit card with a delivery date of 12/12. The next week del date was changed to 12/19. After my item never came I began to inquire via email. I sent several messages and always got the same reply. Each time the blame was placed on the production team. I was reimbursed first for shipping and handling. A couple weeks later they reimbursed me 25% of the original cost. A few weeks ago I asked for full refund as it was obvious I would never get the item requested. I have asked several times where my refund is and the last message I got asked me to stop contacting them as I would lose my place in line. My order number is 01JDR9KMNGYWDECXBW4XVEZ88J9580. To say I am angry, fed up and completely unhappy with this company is an understatement. It should also be noted they use different names online. They also go by ************************** and SPRING by amaze. Pleas help me get my refund, or even the item I ordered. It was meant to be a Christmas gift. Thank you and I appreciate anything you can do.

  Business Response

  Date: 02/28/2025

  Hi *******, 

  Thank you for reaching out and I apologize for any trouble this may have caused. Im pleased to confirm that **** successfully canceled your order 01JDR9KMNGYWDECXBW4XVEZ88J9580 as requested. A refund of $26.26 has been issued, and you can expect it to appear in your original form of payment within three to five business days.
  
  If you need anything else in the meantime, feel free to reach out. Im here to assist you!
  
  Wishing you a fantastic day!

  Sincerely, 

  Sierra
  
  

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ~$60 for 2 custom tee shirts for a friend for christmas in november 2024. I have not recieved anything yet and its almost march 2025, they just keep stalling me thru support and giving me no real information. they keep saying its coming be patient but then do nothing to update me. I just want my 2 custom t shirts thats all. Ive told them that and they dont even care. They need to deliver my shirts

  Business Response

  Date: 03/25/2025

  Hi ****, 

  Thank you so much for reaching out, and please accept our sincerest apologies for any inconvenience this delay may have caused. After reviewing your order history, I'm happy to inform you that your orders are currently in production and should be on their way to you shortly. Once your items have shipped, you will receive an email notification with tracking information.
  
  As a gesture of goodwill for the delay, we have processed a refund, which will be credited to your original payment method within the next 3 to 5 business days.
  
  We truly appreciate your understanding and patience as we work to fulfill your order. If you have any further questions or need assistance, please dont hesitate to reach out. We're here to help!
  
  Thank you again for your support and trust in us.
  
  Warm regards,

  Sierra 

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shirt for $32.15. Was told the estimated delivery date was 2-18-25 to 2-21-25. I emailed them on 2-22-25 and they claim shipping is taking longer than expected, but my item has been in production for a month and has not even shipped.

  Business Response

  Date: 02/28/2025

  Hi ***, 

  Thank you for reaching out and we sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding during this time. Please know that we are working diligently to fulfill your order as quickly as possible.

  I have escalated your order to our production team to explore all available options for expediting the process. If you have any further questions or concerns, please do not hesitate to reach out. Were here to assist you in any way we can.
  

  Best regards,
  Sierra

  Customer Answer

  Date: 02/28/2025

  They have been sending me this message for over a week now and have not even shipped my item. It was supposed to be DELIVERED   2-18-25! I want my item AND a full refund! This is awful service. 

  Business Response

  Date: 03/03/2025

  Hi ***, 

  Thank you for your response and I sincerely apologize for any trouble this has caused. Im happy to let you know that your order has been handed over to our production team, and weve made sure its prioritized to be processed as quickly as possible. You can expect it to ship soon!

  For the inconvenience, I have issued a refund for the remaining amount of your order. You can expect $27.16 to return to your original form of payment within three to five business days. You should receive a tracking update via email once your order has shipped.

  We greatly appreciate your patience and understanding as we work to get this sorted. If theres anything else I can assist you with, please dont hesitate to reach out!

  Best regards, 

  Sierra 

  Customer Answer

  Date: 03/12/2025

  I have asked for the product all along. I still have not received my product! 

• Initial Complaint

  Date:02/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I placed two orders with Spring (Spring Fans) on December 25, 2024, and despite repeated attempts to get updates, my orders have still not been shipped. The company originally provided an estimated delivery window of January 6 - January 9, 2025, but as of February 22, 2025, I have yet to receive my items.The details of my orders are as follows:Order Number: 01JG0DFKM54XKMYFHDKG283WEF90d1 Item: SBMD Logo Comfort Tee (Black, XL)Price: $23.99 Shipping: $4.99 Total: $28.98 Estimated Arrival: January 6 - January 9, 2025 Order Number: 01JG0DFKM54XKMYFHDKG283WEF9f19 Item: SBMD Logo Classic Crew Neck T-Shirt (Black, XL)Price: $22.99 Estimated Arrival: January 6 - January 9, 2025 Despite multiple follow-ups via email, I have received vague responses and no clear resolution. The company only escalated my order after I continuously pushed for answers. They offered a $9.98 shipping refund, but I have still not received confirmation of when my items will actually be ********** a business owner, I rely on timely fulfillment to maintain customer trust. This lack of communication and failure to meet delivery commitments have negatively impacted my ability to serve my customers. The companys service is unprofessional, and I have had to repeatedly request updates with no proactive communication from their side.Desired Resolution:Immediate shipment of my orders with a confirmed tracking number.If my orders cannot be fulfilled within a reasonable timeframe, I request a full refund.I urge Spring to improve their order fulfillment process and customer service to prevent similar issues for other customers and businesses.This experience has caused unnecessary frustration and negatively impacted my business. I expect a prompt resolution to this matter.

  Business Response

  Date: 02/24/2025

  Hi *******, 

  Thank you for reaching out. We would like to sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand your concerns, and we deeply regret that weve fallen short of your expectations. We are actively working to fulfill your orders as quickly as possible. However, at this time, we do not have an exact estimated delivery date. Once your orders have been shipped, you will receive a tracking update via email.

  If you would prefer not to wait any longer for your items, we can offer you the option to cancel your order and receive a full refund or store credit. Please let us know how you would like to proceed, and well handle it promptly.

  We value your business and appreciate your feedback. Please rest assured that we are working on improving our fulfillment process to prevent similar issues from occurring in the future.

  Thank you again for your understanding, and we apologize for any disruption this may have caused.
  

  Best regards,
  Sierra

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for merchandise Nov 2/2024. Website states was guaranteed delivery by end of November 2024 for Canadian orders. Received email stating it was in production Nov 3/2024. No progress on order and no steps to resolve issue from company. Company states multiple excuses/reasons as to why order has not yet shipped (as of Feb 20/2025). Company states delays due to production facility issues that occurred Summer 2024. Company states delays due to influx of orders. Company stated they would refund shipping. Refund was never received. Company stated they would refund 1/4 cost of order. Refund was never received. This company is failing to send out any orders and yet continues to promote sales on their social media despite being unable to fulfill orders from months prior.

  Business Response

  Date: 02/24/2025

  Hi *****, 

  Thank you for reaching out! We are actively working to fulfill your order as quickly as possible. To address any inconvenience, we have issued a refund, which should appear in your account within three to five business days.

  If you are no longer interested in waiting for your order to be received, we can also offer the option to cancel your order and issue a full refund instead. Please let us know your preference, and well be happy to assist you.

  If you have any further questions, feel free to reach out.
  

  Best regards,

  Sierra 

  Customer Answer

  Date: 02/25/2025

  Hello,

  While I appreciate that you guys are working hard to get orders out, it has been the same response I have been getting since November in regards to my order. Nothing has changed, there has been no progress. You have claimed multiple times that my order has been escalated yet here I am nearly 4 months out with no order. You guys guaranteed a delivery window and did not meet that standard you set. It is nearly March and my family member has still not received their xmas present. If you knew you had issues since the summer, why make false promises.

  Business Response

  Date: 02/26/2025

  Hi *****, 

  Thank you for your response and I sincerely apologize for the frustration and disappointment this situation has caused. I completely understand your concerns, especially after months of waiting and repeated promises without resolution. It's unacceptable that you have not received your order, and I deeply regret that we've failed to meet the delivery window we guaranteed.

  We take full responsibility for the delay, and I want to assure you that your feedback is taken very seriously. I truly understand how important this gift is, and the last thing we want is for you or your family member to feel let down.

  While we have been working diligently to resolve the issues that have affected order fulfillment, I understand that our repeated explanations have not brought the clarity or resolution you deserve. I will personally look into the status of your order, escalate the matter further, and provide you with a specific update on the timeline. We should have communicated more transparently and followed through with our commitments.

  Again, I apologize for the inconvenience, and I want to ensure we do everything we can to resolve this as quickly as possible. Please allow me a bit of time to follow up with a concrete solution.

  I truly appreciate your patience and understanding. I look forward to resolving this for you soon! 

  Best regards,
  Sierra

  Customer Answer

  Date: 03/03/2025

  Thank you. I would like to know the status of my order after you personally look into it. Since it did not arrive by Christmas, I am hoping it will arrive for a birthday on **********. At this point I am not hopefull.

  Thanks

   

  *****

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders 1. Order# **JJAHCMPARKP3HATJPDJRCH75adb5 and 2. order# **JJC6XBCYN41JG1JN8DCDFHE0f86 on **/24/2025. Both are still in production and were suppose to have been delivered between 02/04/25-02/10/25. I have emailed because there is no phone number to speak to someone and all I get is a robot message. I want what I paid for! At this point, shipping should be refunded back to me if not the entire thing as I haven't received anything from them. If I do not receive a response by end of week, I will file a complaint with my bank for fraud and theft! Please respond and give me a answer to my product.

  Business Response

  Date: 02/21/2025

  Hi Susy, 

  Thank you for reaching out and I sincerely apologize for the inconvenience you've experienced with your recent orders. Please know that we are doing everything we can to fulfill your orders as quickly as possible.

  As a gesture of goodwill, *** issued a refund for the shipping charges on each of your orders. You can expect to see these funds returned to your original form of payment within the next three to five business days.

  Additionally, once your orders have shipped, you will receive a tracking update via email so you can stay informed. We truly appreciate your patience and understanding, and again, I apologize for any frustration this may have caused. If you have any further questions, please dont hesitate to reach out.
  

  Best regards,
  Sierra 

  Customer Answer

  Date: 02/21/2025

  i want both orders cancelled and fully refunded like i have have requested several times! 12 to be exact! 

  Business Response

  Date: 02/26/2025

  Hi Susy, 

  Thank you for your response and confirmation.  Im pleased to confirm that weve successfully canceled your orders 01JJAHCMPARKP3HATJPDJRCH75adb5 & 01JJCC6XBCYN41JG1JN8DCDFHE0f86 as requested. A refund for each order has been issued, and you can expect it to appear in your original form of payment within three to five business days.
  
  If you need anything else in the meantime, feel free to reach out. Im here to assist you!
  
  Wishing you a fantastic day!

  Sincerely, 

  Sierra 
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 11/3/24.Order tracking shows that item was in production on 11/4/24.I initially was promised the product after a two week production delay.I was then promised the product by Thanksgiving.Their web site promises that if I order the item today it will ship by 2/23/25.I have traded several dozen emails with tech support and have no indication of when the item will ship.

  Business Response

  Date: 03/12/2025

  Hi *******, 

  Thank you so much for reaching out to us. We sincerely apologize for any inconvenience this delay may have caused and truly appreciate your patience and understanding.

  After reviewing your order, we are pleased to inform you that it is currently in the production process and is scheduled to ship very soon. We will send you an email with tracking information as soon as your order has shipped, so you can easily follow its progress.
  
  In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!
  
  Thank you once again for your patience and understanding during this time. 

  Sincerely, 

  Sierra 

• Initial Complaint

  Date:02/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mug ( order # **JJT1Y92A31YHE4VN5CF7FX542503) on **/27/2025. I ordered a tee shirt (order # **JJ3P9E2HQHTJQHHCT0SYJ7XC4bf6) on **/20/2025. I have not received either item and requested a refund for both on 02/03/2025. They promised to escalate the refunds saying it would take several days. It has been 3 and 4 weeks respectively and no refund. I have contacted customer service several times and each time receive the same generic message stating that the refunds have been escalated and to have patients. My patients has worn out. I want my money refunded.

  Business Response

  Date: 02/21/2025

  Hi *******, 

  Thank you so much for reaching out, and I sincerely apologize for any inconvenience this may have caused. After reviewing your orders, I see that order 01JJ3P9E2HQHTJQHHCT0SYJ7XC4bf6 has been canceled and refunded. You can expect to see the funds returned to your account by the end of next week at the latest.
  

  As for order 01JJT1Y92A31YHE4VN5CF7FX542503, to make up for the inconvenience, Ive gone ahead and issued a full refund for this order as well. You should see the refund processed back to your original payment method within three to five business days.

  If you have any other questions or concerns, please don't hesitate to reach out. Im here to help! Thank you again for your understanding, and I truly appreciate your patience as we work to resolve this.
  

  Sincerely,
  Sierra

  Customer Answer

  Date: 02/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******