Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 2 items on 3/14/25 and they still have not shipped. I was refunded for shipping costs but still have not received my items. I reached out to them again on 5/1 to request my order be fulfilled and have not heard back.

  Business Response

  Date: 05/09/2025

  Hi ******, 

  Thank you for reaching out, and I sincerely apologize for the delay in fulfilling your order and for any inconvenience this has caused. I understand how frustrating this situation must be, especially after having to follow up multiple times. Please know that Ive escalated your order to our production team so it can be flagged for immediate shipment.
  
  In addition, Ive issued an additional refund as a gesture of goodwill for the inconvenience. You can expect to see the refund returned to your original form of payment within three to five business days.
  
  We truly appreciate your patience and understanding during this time. If you have any further questions or concerns, please dont hesitate to reach outwere here to help.
  
  Best, 

  Sierra 

  Customer Answer

  Date: 05/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

  Customer Answer

  Date: 07/01/2025

  Hello, I previously filed a complaint regarding this company (case #********) due to my order placed 3/14/25 not being fulfilled. The case was closed as I was assured my order would be prioritized but it still has not shipped. I think this company is a scam as it should not be taking this long to ship a sweatshirt and t-shirt. Thanks

  Business Response

  Date: 07/01/2025

  Hi ******, 

  Thank you for following up, and I truly apologize for the continued delay and any frustration this experience has caused.
  
  Upon reviewing your order history, I can confirm that your sweatshirt has shipped and was marked as delivered on June 23rd. For your reference, Ive included the tracking information below:
  
  **********************************************************************************************

  The remaining item is currently delayed in production as we work through a backlog. I understand how disappointing this delay is, and we are doing everything we can to get your order fulfilled as quickly as possible.
  
  If you no longer wish to wait, we completely understand and can cancel the t-shirt portion of your order for either store credit or a refund. Whichever you prefer. Just let us know how youd like to proceed.
  
  Thank you again for your patience, and please dont hesitate to reach out with any other questions or concerns in the meantime.
  
  Warm regards,
  Sierra

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order of samples (I planned on trying to sell through their platform) on March 24th 2025. When ordered the latest of the items estimated delivery date was April 10th 2025. I reached out around April 7th for an update since none of the samples had been produced yet, let alone shipped to be on time. I did not hear back until April 12th where they refunded the shipping for each item and ensured they would get the products out and apologized for a delay due to a large amount of orders they received all the way back in late January. I replied back thank you on April 14th. I gave it a week and reached back out April 21st since there were no new updates to the production of any of the items ordered i asked to cancel and refund my order. They replied back April 22nd explaining they canceled and I will see my refund in 2-5 business days (I received my shipping refunds almost instantly from one of the earlier emails). We are now at April 30th and I have not gotten my order refunded or even see it pending in my bank transactions. I asked for an update and I was told that they escalated my refund and that there are delays on refundings now and they are having to confirm my cancelation (which they confirmed April 22nd when I was told I'd be refunded in 2-5 days). I followed up the next couple days with no new updates. Today is May 6th ****************************************************************** my bank account. My refund should be for the amount of $151.56.

  Business Response

  Date: 05/08/2025

  Hi ****, 

  Thank you so much for your patience, and I truly apologize for the inconvenience and frustration you've experienced throughout this process. I want to personally confirm that the remaining portion of your order following the earlier shipping refund has now been fully processed.

  You can expect to see the funds returned to your original form of payment within three to five business days. If you have any questions or need anything at all in the meantime, please dont hesitate to reach out. Were always here and happy to help however we can.
  

  Best, 
  Sierra 

  Customer Answer

  Date: 05/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,This compliant relates to the fact that teespring is not resolving a problem. I made an order for a shirt, took over a month to get it. Once it arrives they shipped me the wrong shirt that i did not order. I have an open case with support but instead of just providing a refund and resolving this, teespring is just dragging their feet and delaying this further. I don't want to wait another month for a shirt replacement. I made this clear in my communication with them. But regardless in my attempts with support to get my refund they keep me hanging on hold. My patience is running thin. If i don't hear from them soon with a refund. Im going to be calling my bank and requesting a dispute on the charge and getting the money back one way or another. Again, i don't want to wait. And yet im forced to wait. I don't like being forced to do anything. Thats bad business practice. If they can resolve this and send me a refund then we can resolve this with a positive satisfactory resolution. Otherwise i will involve my bank to get the money back.

  Business Response

  Date: 05/07/2025

  Hi Leandro, 

  Thank you for reaching out, and I want to sincerely apologize for the frustration and inconvenience this experience has caused. This is absolutely not the level of service we aim to provide, and I completely understand how disappointing it must have been to wait so long for your order, only to receive the wrong item.
  
  Ive gone ahead and issued a refund for the remaining balance of your order. You can expect the funds to return to your original method of payment within 35 business days, depending on your banks processing time.
  
  Theres no need to return the item you received youre more than welcome to keep it or donate it if youd prefer.
  
  Please dont hesitate to reach out if you have any further questions or need anything else in the meantime. We're here to help, and again, I truly appreciate your patience.
  
  Best,
  Sierra

  Customer Answer

  Date: 05/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 items on April 2, 2025 and was immediately charged for them. The delivery dates were estimated to be between April *****. I reached out to customer service on April 11th when the tracking revealed that production was still on-going; I reached out again on April 18th to request a full refund, as they had reported back a heavier than usual volume of orders. They confirmed I would receive a full refund. On April 29 I requested an update, as refund had not yet been issued and final reply received on April 30 from Amaze asked me to stop inquiring, that the refund would be issued on their own timeline. Tracking numbers for the 2 items ordered: 01JQT2DXAXQT980R4JRXCYT7GQ83e6 01JQT2DXAXQT980R4JRXCYT7GQ096e

  Business Response

  Date: 05/06/2025

  Hi ********, 

  Thank you so much for reaching out, and please accept my sincerest apologies for any inconvenience this situation may have caused. I completely understand how frustrating delays and uncertainty can be, and I truly appreciate your patience throughout this process.
  
  After reviewing your order history, Im pleased to confirm that both refunds have been fully processed. You can expect the funds to return to your original form of payment within the next 35 business days, depending on your financial institution.
  
  Were genuinely grateful for your understanding and continued support while we worked to resolve this. Should you have any additional questions, concerns, or if theres anything else we can assist you with in the meantime, please dont hesitate to reach out. Were here to help.
  
  Sincerely, 

  Sierra 
  

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Tee Spring on 4/1/2025. According to their website, they have a ten day guarantee that the product will be manufactured in that time, then shipped. I also paid $4.99 shipping for each of the two items. They were expected to be delivered by 4/16/2025. On the 17th, I contacted the company after seeing my order had not even been created in that 17 days since I placed it. On the 17th, I kindly asked for my order to be canceled and refunded. **************** said they would escalate my case so I could receive a full refund. I believe one representative refunded my shipping cost. It has now been two more weeks, and I havent received a refund from the company, nor has the product been created. At this point, Ive simply been scammed.

  Business Response

  Date: 05/06/2025

  Hi *********, 

  Thank you for reaching out, and we truly apologize for the delay and any inconvenience this has caused. We completely understand your frustration and regret that your experience has not met the expectations we aim to uphold.

  We want to assure you that your order is currently in the production process and is estimated to be shipping soon. That said, we absolutely understand your concerns and are happy to issue a refund for the remaining amount to help make this right.

  In order to proceed with that refund, the dispute placed on the transaction would need to be dropped. Unfortunately, were unable to process any refunds while a dispute is active on the order.

  We greatly appreciate your patience and understanding during this time and are committed to ensuring your experience ends on a more positive note. If theres anything else we can do to assist in the meantime, please dont hesitate to let us know.

  Warm regards,
  Sierra 
  

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tranasactions in January and March 2025 for sweatshirts which never shipped. Made outreach to Spring 03.30.25 requesting cancellation of orders and full refund. 04.07.25 received partial refund. Email sent again on 04.23.25 with no response.

  Business Response

  Date: 05/06/2025

  Hi ******, 

  Thank you so much for reaching out, and please accept my sincerest apologies for any inconvenience this situation may have caused. I completely understand how frustrating delays and uncertainty can be, and I truly appreciate your patience throughout this process.

  After reviewing your order history, Im pleased to confirm that both refunds have been fully processed. You can expect the funds to return to your original form of payment within the next 35 business days, depending on your financial institution.

  Were genuinely grateful for your understanding and continued support while we worked to resolve this. Should you have any additional questions, concerns, or if theres anything else we can assist you with in the meantime, please dont hesitate to reach out. Were here to help.

  Warmest regards,
  

  Sierra 

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this business on 10/24/24, and was given the estimated arrival Thu, Nov 7 - ***, Nov 11. When it was mid-December, I reached out to the business and asked for a new estimate on when I would receive the product. They said they did not have a new estimated delivery date, and that they would actively update me on the status of the order. I never received any updates from them, and I would have to reach out to them for any new information. I then reached out again at the beginning of February only for them to say sorry and that they were 'still working hard on the order'. It is now the end of April, and 6 months from my original order date. I am extremely frustrated with the service from this company and just want the item I paid for.

  Business Response

  Date: 05/01/2025

  Hi ****, 

  First and foremost, please accept our sincerest apologies for the delay and the lack of timely updates regarding your order. We fully understand your frustration, and we deeply regret the inconvenience this has caused over the past several months.
  
  We want to assure you that your order has now been pushed into the production process and is on track to ship within the next ten business days. Once your order has shipped, you will receive an automatic tracking update via email so you can follow its progress in real time.
  
  Additionally, as a gesture of our apology for the delay and lack of communication, we have issued a refund for the inconvenience. You can expect this refund to return to your original form of payment within three to five business days, depending on your financial institution.
  
  We are truly sorry for the experience you've had and appreciate your patience more than we can express. If you have any further questions or need assistance at any point, please dont hesitate to reach out.
  
  Warm regards,

  Sierra 

  Customer Answer

  Date: 05/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not receive products. Made three different orders for T-shirts from Spring (logo'd for Hermitage No-**************** and Sanctuary). $182.409 on Mar 24. $104.28 on Mar 25. $31.49 on ************************ guarantees 10 day processing time, then delivery. Checked April 5. None had been processed. Checked again April 13. Same result. Emailed company with direction to cancel all orders and refund cc. (***** (Spring) at ********************************* Response was to expect reply in 2-3 day. Did not get one. CC has not been refunded.Emailed again yesterday, Same reply - to expect response in 2- 3 days. Too late for the T-shirts for what they had been intended. Just want the money refunded. It was charged to the cc when the order was placed.

  Business Response

  Date: 04/30/2025

  Hi ******,

  Thank you for reaching out, and please accept our sincerest apologies for the delay and inconvenience youve experienced with your recent orders. We understand your frustration, especially given the importance and intended timing of these purchases.

  We deeply regret that your orders were not processed or delivered as expected, and that your previous inquiries were not addressed promptly. Per your request, we have now canceled all three orders and initiated full refunds for the following amounts:

  $182.40 (Order placed on March 24)
  $104.28 (Order placed on March 25)
  $31.49 (Order placed on March 28)

  You can expect the refunded amounts to be returned to your original form of payment within 3 to 5 business days, depending on your card issuer. Should you have any additional questions or concerns in the meantime, please do not hesitate to reach out were here to help and want to make this right.
  

  Best,

  Sierra 

  Customer Answer

  Date: 04/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter placed an order with the said company and she placed it on April 5th. She was told in the email she would have the product by the 16th and then it got switched to the 21st. Here it is the 24th and no product or no email back explaining what is going on. I emailed the company 3x's and not one response back. My daughter is so upset. she purchased this with her own hard earned money. Someone could have the decency to contact me back. Since i tried 3x's to get someone to respond and there is no phone number either to try.

  Business Response

  Date: 04/24/2025

  Hi *****, 

  Thank you for reaching out, and Im so sorry for the lack of communication and the delayyour frustration is completely understandable, and we sincerely apologize for the experience your daughter has had.
  
  The order is currently in production but has been delayed. We expect to see movement very soon, and a tracking update will be sent to the email on file as soon as it ships.
  
  In the meantime, Ive gone ahead and issued a full refund for the shipping cost due to the delay.
  
  We truly appreciate your patience, and please know were doing everything we can to get this resolved as quickly as possible.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 04/25/2025

  I am upset that it took me getting a hold of the BBB to get a response from them.  I tried 3xs prior.   This product means a lot to my daughter.  She worked hard to pay for it and still wants  product.   I find it unacceptable that order was placed on 4/5 and it was suppose to be here by one date 4/16 then got switched to 4/21 and it still shows its not 

   

  Business Response

  Date: 04/28/2025

  Hi *****, 

  Thank you for getting in touch. I want to sincerely apologize for both the delay in your order and the lack of communication along the way. We truly understand how meaningful this purchase is for your daughter, and we know how disappointing this experience has been.
  
  Please know that we are actively working to get your order fulfilled as quickly as possible. Your patience has not gone unnoticed, and we genuinely appreciate your understanding.
  
  As noted in my previous message, weve issued a refund for the shipping charges as a gesture of apology for the inconvenience. This refund will be returned to your original form of payment within 35 business days. Youll also receive an automatic email with tracking information the moment your order ships.
  
  If theres anything else we can assist you with in the meantime, please dont hesitate to reach out. We're always here and happy to help.
  
  Warm regards,
  Sierra

  Customer Answer

  Date: 05/01/2025

  The only reason i didn't accept it is because i want an exact date when it is going to be delivered.   I has been almost a month that order was put in.  

  This is completely unacceptable.  Especially when original order was promised within 2 weeks.

  I want a date

   

  *****

   

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a creator who used Spring (formerly Teespring), now owned by Amaze Software ***** to sell print-on-demand merchandise to my fans. Multiple customers have reported that they never received their orders or only received part of what they paid for. When I contacted Spring support regarding these issues, I received no *********** addition to unfulfilled orders, I have not received any payouts for the sales made through the platform. Based on the platforms split, approximately 90% of the sales revenue went to Spring/Amaze, and despite multiple sales, I have not seen a single dollar deposited into my account. I'm less worried about that aspect, only in the fact I can't even privately issue a refund when I have yet to receive funds.The lack of transparency, non-existent customer support, and the continued operation of this platform under Amaze while ignoring creator obligations is unacceptable. Amaze Software **** acquired Spring's assets in 2022 and has kept the brand active, continuing to benefit from creators and customers without honoring pending responsibilities.I am seeking:Confirmation that customer orders have been fulfilled or refunded.Accountability for the complete lack of communication.Attached is a conversation from one buyer, most of the other complaints I've had were either in person or on the phone.

  Business Response

  Date: 04/24/2025

  Hi *****,

  Thank you for reaching out and for your patiencewere truly sorry for the frustration and inconvenience this situation has caused.
  We sincerely apologize for the lack of communication. This isnt the experience we want for our creators, and we understand how this has impacted both you and your customers.

  To be transparent, a recent tech infrastructure upgrade caused unexpected issues with order validation, delaying both customer fulfillment and payouts. We're actively processing all past-due payouts and working to get caught up on unfulfilled orders. Ive also escalated your payout request to be prioritized.

  If any customers reach out about missing or partial orders, please direct them to our Experience Team via email at ******************* here to help.

  We appreciate your feedback and are committed to doing better.

  Best,
  Sierra

  
  

  Customer Answer

  Date: 05/15/2025

  This is a follow-up to a previous unresolved complaint (Ref #*********B25B). I never saw the email notifying me of the businesss response, and the case was marked closed without any resolution or confirmation from me. I originally requested my $54.97 payout back in March. Its now May and despite being told my payout would be prioritized, nothing has been deposited. One week is more than enough time to send such a small amount, especially considering its the only money I earned from those sales. Meanwhile, *** had to pay hundreds of dollars out of my own pocket to refund customers who never received their orders just to prove I wasnt scamming them. Spring kept all of the money and delivered almost nothing, while I was left to clean up the mess. Ive since canceled my subscription and disconnected my domain from Spring. I wont be using their services again. $54.97 might seem like a small amount, but its the principle and the financial damage.

  Business Response

  Date: 05/20/2025

  Hi *****, 

  Thank you for your follow-up, and I want to sincerely apologize for the delay in resolving this matter and for any frustration or inconvenience this has caused.
  
  Ive escalated your payout request to our finance team to ensure it is included in the next round of payouts. We are working to process all outstanding requests as quickly as possible and truly appreciate your continued patience and understanding during this time.
  
  Please dont hesitate to reach out if you have any additional questions or concerns in the meantime.  Were here to help and committed to resolving this for you as soon as possible.
  
  Thank you again for bringing this to our attention.
  
  Best, 

  Sierra