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Business Profile

Computer Software Developers

Maxon Computer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Maxon Computer Inc. charged me twice per year for the same software subscription (Universe Plugin Pack) from 2021 to 2024, totaling $848.52 in duplicate charges. I did not authorize or knowingly use two licenses.

    I reached out to Maxon support in January 2025 after noticing I’d been charged twice annually—once in March and again in September—for the same product. I communicated with multiple support agents, provided documentation of the charges, and requested a refund.

    Despite acknowledging the duplicate subscriptions existed, Maxon refused to refund more than two months of charges, citing an internal policy. I followed up several times, asking them to reconsider or provide documentation supporting the denial. They closed the case, stating it had been reviewed at the “highest level.”

    I was told the matter had been escalated to their legal team. I followed up with that team, but received no response whatsoever. Maxon has made no further attempt to address or explain why a duplicate subscription was allowed to continue for years without notification or resolution.

Maxon Computer is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.