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Business Profile

Virtual Assistant

Exafunction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 complaints in the last 3 years.
  • 0 complaints in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, originally called Exafunction, now operates under the name "Windsurf" (REMOVED). In its early stages, the company promised a $10/month pricing plan forever for all its "early adopter" users. However, they have since broken that promise by changing the "$10/month forever" pricing to "$10/month for one year only."Additionally, they revoked some early users $10/month perks when those users paused and resumed their memberships, citing a pricing policy change that was never clearly communicated. When contacted, their support team claims users were informed via an email sent in April. However, that email links to this blog post: REMOVED/blog/pricing-v2, which makes no mention of canceling early adopter REMOVEDfact, the blog post falsely reassures users that "all early adopters will keep their perks for the next year," contradicting the original promise of $10/month forever.This is why these actions are deceptive. The company used the "$10/month forever" promise to attract a large user base and boost their value. After selling the company for billions, they quietly began revoking those early adopter perks through vague or unannounced policy changes, essentially breaking their original promises and misleading the very users who helped them REMOVEDare some examples of the affected users:REMOVED

BBB Accreditation: None

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