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Business Profile

Tax Software

Intuit, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Intuit, Inc. has 27 locations, listed below.

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    Customer Complaints Summary

    • 3,702 total complaints in the last 3 years.
    • 1,256 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past several years I have been a customer of Intuit, Inc. using their QuickBooks platform to manage my business finances. I have also represented many nonprofits and small businesses as a consultant, recommending the QuickBooks product and providing training on usage.

      The last time I accessed my QuickBooks account was in October of 2022 (two months ago) when I categorized expenses and and ran a P&L from 2020 and 2021 to provide to my accountant. I returned to QuickBooks today 12/29/2022 to review expenses and the system indicated that my account did not exist.

      The last payment I made for the aforementioned account was on December 7, 2022 (22 days ago), which was confirmed in an email by QuickBooks.

      At no point had I received a notification that my account was or would be suspended for any reason - no phone call, text, or email to any email account or phone that I have.

      After speaking with a representative with Intuit, Inc. there was no reason found for my inability to access information. The representative advised that I submit documentation to be re-verified and that it would take 10-15 days for such information to be processed. I explained to her that I do not have that amount of time to accommodate and it is unacceptable that an account I pay for with all of my business financial info has been closed without notice.

      This is a huge inconvenience as I am leaving for travel for the holidays, seeking to close out on financial tasks to enjoy my time off and provide my accountant with the necessary information needed to process my important tax filings.

      I am filing this complaint as no company should ever close or suspend a customer's account (especially regarding financials) without good reason or proper notification.

      This is unacceptable behavior for Intuit, Inc. I will be in contact with my attorney on this matter following the holidays. Until then, a complaint will be filed with several sources.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/30) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      QuickBooks deleted 3 1/2 years of my account reconciling. Their CSR's and supervisors acknowledged it was deleted, apologized, and told me to "just re-do" it... 3 1/2 years of work!!! They told me they were starting a case and escalating it to the correct department, instead (I found out later) they closed my case after that very same conversation. They have accountants that could fix it, but they refuse to enlist their help. They also refuse to offer any sort of compensation to assist in the financial damages I will sustain from taking the time and/or spending the money to re-reconcile my account. QuickBooks sole purpose as a company is safeguard their client's data, but they deleted mine and offered no assistance whatsoever in its recovery

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/28) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I OWN A SMALL BUSINESS THAT USES INTUIT QUICKBOOKS, WE HAD A CUSTOMER NOT RECOGNIZE OUR COMPANY NAME ON HER CREDIT CARD BILL AND DISPUTE THE PAYMENT. WE CONTACTED THE CUSTOMER ALONG WITH THE INTUIT CUSTOMER SERVICE AND FOLLOWED DIRECTIONS TO GET THE MATTER RESOLVED. WE HAD A SIMILAR ISSUE A WEEK EARLIER WITH A MAJOR CLIENT AND THAT TWO WAS CORRECTED AND PROOF WAS SENT TO QUICKBOOKS, IN THE MAJOR CLIENT CASE, I WAS TOLD THAT IT WOULD BE DELAYED AND AVAILABLE IN 5 BUSINESS DAYS. THAT WAS ON 12/16/2022. IT IS NOW 12/27/22 AND ALL OF MY CLIENT PAYMENTS HAVE BEEN PUT ON HOLD AND MY ACCOUNT FROZEN, AS A RESULT, WE HAVE NOT BEEN ABLE TO PAY BILLS NOR HAVE WE BEEN ABLE TO PAY OURSELVES OR EMPLOYEES. IN SPEAKING WITH AN AGENT TODAY, SHE DISCLOSED THAT, OTHER THAN THE CLAIM SHE WAS FILING TODAY 12/27/2022, THERE HAD BE NO CLAIMS FILED FROM THE 6 REPS WE SPOKE T0 PREVIOUSLY. I HAVE A NUMBER OF BILLS ON AUTO PAYMENT RETURNING AND MY COMPANYS CREDIT SCORE IS SUFFERING. WE STILL DO NOT HAVE THE NEARLY 10K WE ARE SUPPOSED TO HAVE. MAKING MATTERS WORSE, WHEN THE MAJOR CLIENT ISSUE OCCURED, QUICKBOOKS HAD ALREADY FUNED THE MONEY IN "GOOD FAITH" WHICH WE DIDNT KNOW THEY DID AND WE CARRIED ON BUSINESS AS USUAL, AND THEY RANDOMLY TOOK THE MONEY BACK WEEKS AFTER THE CLIENT FILED THE DISPUTE AND WEEKS AFTER NOTIFYING US. I HAVE EMPLOYEES QUITING WHICH MEANS NO LABOR FOR JOBS. I AM A SMALL WOMAN OWNED REPAIR COMPANY WHO STARTED THIS COMPANY TO BE ABLE TO CARE FOR MY AUTISTIC NON VERBAL DAUGHTER, THIS IS MY ONLY SOURCE OF INCOME AND HER THERAPY IS ON HOLD BECAUSE I CANT MAKE THE COPAYS. THIS IS UNACCEPTABLE! THIS NEEDS RESOLVED NOW, ESPECIALLY WHEN THE REP TODAY STATED THAT THERE WAS ABSOLUTELY NO REASON FOR THIS TO HAPPEN AND FOR THIS LONG.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/28) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to an error on Intuit.com the service failed to automatically report quarterly revenue to the state, as a result I was charged $75 penalty by the state. Intuit technical support acknowledged the issue and asked me to submit a reimbursement request to ****************************** it's been 4 months with no response from the company despite several follow-ups.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 5, 2022/12/28) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit


      Consumer Response /* (3000, 7, 2022/12/30) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      automated response


      Business Response /* (4000, 9, 2023/01/05) */
      To whom it may concern,

      The prior response is not automated. No additional details or requests were supplied with the rebuttal we received. We ask that additional details be added, or to have this complaint closed.

      Respectfully,

      Office of the President - Intuit


      Consumer Response /* (2000, 11, 2023/01/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They refunded me

    • Initial Complaint

      Date:12/23/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have spent hundreds of dollars and numerous days and hours with the tech support team at Quickbooks/Intuit, only to have their team destroy all of our backups and data. The most important data that we need at this precise time is all of our Payroll data. We have paid them for their enhanced payroll and still they want us to pay them 4,500.00 and then they will send it to us. Since they are the ones that lost all of our data to begin with, we feel that we should not have to pay them to send us the documentation we are requesting. You will need the following information in order for them to locate our account. Our EIN: ******************************************* It is of the upmost importance that we receive our information since the end of the year is here and we will need to create W2s and yearend payroll reports. Because of Intuits tech/customer service team we have lost all of our data and as such we are out thousands of dollars paying to have the data created to begin with. This is unacceptable in any stretch of the imagination. They should employ people that can actually resolve an issue and not create a bigger one.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/26) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit


      Consumer Response /* (2000, 7, 2022/12/28) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The company did in fact respond to us. It wasn't the outcome we had hoped for but at least we were able to speak to someone that knew what they were talking about.

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2021 I filed my federal and state taxes with Turbo Tax. I learned that commencing November 2022, that the governor is issuing stimulus checks to Virginia residents that filed taxes in or before November 21. So I thought that's a wonderful thing and I should get a stimulus because I filed so early. To my surprise the representative from Virginia tax office said she had no record of me filing 2021 tax year.

      Immediately I called Turbo Tax and to surmise the representative told me in no uncertain terms that it was my fault and I need to pay attention. I asked her for corporate number or address so I told her I will file a complaint with the BBB she became aloof. I'm my defense I asked when you finish your federal return what does the computer immediately ask you to do? She relied "I don't know" I told her it asks for your state.

      What I want is an apology of making me looking like a dummy. Also, I want $250 because of Turbo Tax error.
      Best regards,

      *************

      Business Response

      Date: 02/01/2023

      Business Response /* (1000, 5, 2022/12/23) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit


      Consumer Response /* (3000, 7, 2022/12/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The response states only that an Intuit specialist will take a look at my complaint. This is not a solution.


      Business Response /* (4000, 9, 2023/01/02) */
      Hello,

      Due to the holidays, there are delays in contact. The specialist will be contacting you by 01/03/2022.

      Respectfully,
      Intuit


      Consumer Response /* (4200, 11, 2023/01/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The complaint says because of the holiday their company would contact me by January 3rd, which they have not.


      Business Response /* (4000, 13, 2023/01/31) */
      To whom it may concern,

      A senior specialist from our TurboTax team was in touch with ********** as of January 13th, and has addressed her concerns.

      Respectfully,

      Office of the President
      Intuit, Inc.


      Consumer Response /* (2000, 15, 2023/01/31) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The business answered my concerns promptly and was vey kind. They even gave me tax advice for this years return. I am very satisfied.

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern. I set up a Quickbooks Cash account, as part of the suite of small business tools provided by Intuit, Inc. I sent a customer an invoice through Quickbooks Payment service, and the customer gave me a Physical check. I deposited the check using Quickbooks Online service.

      This deposit has been on hold for 10 days. After repeated attempts to resolve the matter through Intuit's customer support channels, I've had to resort to this complaint. When I talk with Intuit Support through their website channels I continue to receive the same answer. Each day the rep tells me that the deposit has cleared but needs to be escalated. They will not tell my why my funds are on hold. They have admitted that they have the money, and that it cleared my customer's account. They are holding my money.

      They give me this case ID when talking with their customer support about the issue:

      Quickbooks Case:
      **********

      Deposit ID`
      ***********

      Merchant ID
      ****************

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/23) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 16, 2022, I received a monthly employee charge on my credit card from Quickbooks that was much higher than expected. I called to ask for the details of that charge, and they struggled to get me the information. From their end, they finally decided they had overcharged me by $40 and agreed to refund me that amount. I received notice of that refund but they also cancelled my annual subscription that had been bought August 7, 2022. I did not ask for my service to be cancelled - I only wanted that $40 portion of the monthly charge. I called Quickbooks and they said the only way to reactivate my subscription was to pay for the service in full again and they would immediately refund that amount since it was their error. I have the name of the agent who told me that along with a time stamp and case number. Multiple times I called back over the next month to check on the status of the refund. Each time they told me it was being processed and I should see it soon. I was very clear that I did not want to cancel my subscription - I only wanted the money back that I paid to get the second subscription under their guidance. One of those calls resulted in them redoing the refund since it had taken so long. I then received notification that my subscription had been cancelled again. I called and they are now telling me I need to purchase a subscription again.

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/23) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intuit has $46,000 of my business funds on hold since 12/9/2022. They keep telling me they have an algorithm that placed them on hold at it will be 24-48 hours before they are released. I have had to provide 6 months of bank statements, ID, and other documentation and they just keep stringing it our with excuses. I googled and guess what there are hundreds of complaints about this company holding funds hostage. It is unethical and possibly criminal. They won't give you a person to speak with. I think they are using artificial intelligence to run people in circles. I need my money to pay my employees. My business is in jeopardy because of their practices.

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 5, 2022/12/22) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Intuit account to receive credit card payments is currently on hold with $47,971.76 in it (as of 12/20/2022). Our account was placed on hold on 7 Dec because of a disputed charge from a customer. We either missed or didn't receive the single email notification of this dispute on 7 Dec from Intuit. On 14 Dec, we were having issues reconciling credit card revenue between Intuit and Quickbooks and spoke with Intuit. They informed us at that time that our account was on hold because of two disputed charges. One disputed charge was for $304.28 and the other was for $892.51. Both customers were contacted by SSG and have admitted that their dispute was a mistake. We have successfully charged both customers since the dispute, yet our account with Intuit is still on hold. I spoke with Intuit on 15 Dec and submitted for the dispute of the $304.28 charge to be reviewed and was told that it would take 2 business days or 48 hours to get a response on the initial review. On 19 Dec, I submitted for the dispute of the $892.51 charge to be reviewed. My account has now been on hold for four (4) business days since the initial submission of the dispute with no contact from the review team. I have spent close to 6 hours talking and messaging with incapable agents and told to wait for up to 90 days in order to get my account out of a hold status in order to access the $47,971.76. This is an unreasonable collateral to hold over disputes that are comparatively small and have already been resolved with the customers.

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 5, 2022/12/21) */
      This is a duplicate of complaint *******. We request this record to be closed and to use complaint ******* for related responses.

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