Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  PO Box 028525 Miami, FL 33102

• 

  Intuit, Inc.

  PO Box 810032 Boca Raton, FL 33481-0032

• 

  Paytrust

  PO Box 7236 Sioux Falls, SD 57117-7236

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a change of ownership of ************** on 9/19/25. The company had a subscription to **************************** which also included merchant services through the Intuit app within the program. We completed the change of ownership as well as applying for and receiving a new merchant ID# for the new owner. From 9/25- 10/10 there were over $11,500 in approved credit card charges. Intuit has withheld the funds for this entire period. We have spent over 20 hours on the phone trying to get the release of funds. After each call, we are told that funds would be released within 1-3 days. We have still not received funds. The latest case # received from them is case #`***********. I called yesterday and the agent said I would receive a call within 24 hours from the escalation team- I have not.This is in direct violation of not only Intuits written statement that if funds were withheld that we would receive a formal request to clear any issues as well as California *********************** code ***** et seq. The latter states that withholding funds without explanation indefinitely may constitute an unfair business practice

  Business Response

  Date: 10/30/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. Following the change of ownership of ************** on September 19, 2025, the new owner, *******, contacted us regarding funds on hold. These funds were temporarily placed on hold while we verified the new merchant account information associated with the ownership transfer.
  
  We completed our standard risk review of the withheld transactions. Following successful verification, the funds were released to the bank account on file this week.
  
  At this time, the matter has been fully resolved, and all funds have been released.

   

  Respectfully, 

  Intuit Office of the President 

  Customer Answer

  Date: 10/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please do note that the reason we contacted you regarding this problem was because it took over 30 days, 35+ hours of attempting resolution as well as your assistance and that of our congressman, *** ****, to finally get the funds due us. We greatly appreciate your help
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the discontinuation of ItsDeductible on October 21, 2025. I thought I had until this date to download my data before the tool is discontinued. Unfortunately, I discovered today that the tool is already down, and I have no access to my donation information from this year that I have been storing. I thought I had already downloaded a copy but I cannot find the files. I need to get my data out of this tool.I called in for assistance, but was told by a *** that the tool is already gone and that my data has been deleted for privacy reasons, and that it's no longer available. I find this very difficult to believe, as this is my tax data, which is subject to certain data retention policies. In addition, it just flies in the face of common sense that this data would be immediately deleted. How can you guys just delete my entire year's worth of charitable giving records without ensuring I have a copy in my hands first? I understand the tool is gone, but I need my data. Please help me obtain a copy of my data.

  Business Response

  Date: 10/22/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. Following a thorough review, we confirmed that any 2025 ****************** not downloaded prior to the tools discontinuation on October 21, 2025, is no longer retrievable. Our software engineering and product teams have verified that the system and its associated data environment were fully decommissioned as part of the discontinuation process, and there is no available method to restore or access this data.

  
  If he has any future questions or concerns, he can visit visit ********************************************. We have resources, frequently asked questions, and experts standing by to help.

  Respectfully, 

  Intuit Office of the President

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for a few years/ending today. I paid for my 2024 taxes to be filed. Made the payment ****** on 10/16. Received notice on 10/17 that my taxes had not been filed. With the government shutdown the information i need i cannot get access to. I called to cancel. Via the automated system send in the refund form. Via customer service a refund will not be submitted until I PROVE to Turbo Tax that I have had my taxes *** elsewhere. Due to the confusion of this process and Turbo Tax withdrawing my monies or payment without completion is totally absurd.Had I know payment does not guaranteed filing I would never have used this system. i need to sit face to face with a tax pro to get my 2024 taxes completed. i also need information from the *** and with this shutdown right now it is impossible. I need my money refunded as soon as possible as to seed professional in person help asap. ** never dealt with a company that takes the payment out before completion of service. I have used turbo in the past and never experienced this. I would like my money refunded immediately. i feel violated

  Business Response

  Date: 10/21/2025

  To whom it may concern,
  
  We appreciate ******* ***** reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like they may be experiencing some issues with one of our products, and we want to help.  
  
  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. We ask that they follow one of the two steps below, depending on their situation:
  
  1.) If they have not yet contacted Intuit Support, We ask that they visit *********************************************.
  
  2.) If theyve already worked with Intuit Support, have not reached a resolution, and have a case number, we ask that they reply to this complaint with the Intuit case number and we'll look into it further for them.
  
  Thank you,
  
  Intuit
  
  

• Initial Complaint

  Date:10/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My QuickBooks Online account has not been functioning since August. We opened the above case with their support team that was escalated to a development team over a month ago. Our account has not been usable as we cannot process invoices, or do accounting. We are requesting a refund for the fees charged to the account as well as a complete data destruction and or deletion of our data.

  Business Response

  Date: 10/22/2025

  To Whom It May Concern:
  
  Intuit has reviewed Mr. ********* concerns regarding his QuickBooks Online account. Our team assisted with the reported functionality issues, and the account was canceled in accordance with standard policies. The customer was informed of the investigation timeline and next steps.
  
  We appreciate Mr. ********* past business and remain available should he choose to use Intuit services again in the future.
  
  Office of the President Intuit

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened today, (10/17/25 on the phone for 3 hours) but the automated withdrawals from my account occurred on 9/4 for the money in question. I initially considered allowing automated tax payments through Quickbooks and began the subscription process. However, I did not complete it and actually received a notice stating such. I had not yet set preferences, reviewed, or provided authorization for an e-signature. Despite this, the company made automated tax payment withdrawals from my bank account which sent it into arrears. Intuit now wants me to reimburse them for the tax payment that was too large for my account ($4805). I should not have to pay Intuit for covering my bank account for tax payments that I never authorized. I was told that because I started the process, it was part of the terms that I gave permission. I asked for this in writing and was not provided anything, other than it would take too long for them to find that. Bec I didn't know they were withdrawing money without my consent, I actually manually paid some taxes which left my account lower than it should be. Intuit blames me & now this has gone to collections because I didn't see their emails and received no phone call about this outstanding amount. I was trying to understand this 4805 charge when I did see the email, but had SIGNIFICANT difficulty locating a viable contact number for the company for guidance on this issue. I was told that I could have requested a callback. It doesn't say that anywhere. When I played around with the chatbot - I could get a call back, but I ended up with tech assistance, and neither one of us realized she wasn't the right person for this issue. When I did get to someone, he thought I was being scammed by someone else asking me for money - I was the one who figured out what happened. When I shared my screen and showed him the dashboard notification that I had yet to finalize the automated tax payment process he gasped, "oooo", also seeing problem.

  Business Response

  Date: 10/22/2025

  To whom it may concern,
  
  We received the complaint forwarded on behalf of ******** *******. Thank you for the opportunity to respond.
  
  We are actively engaged with Ms. ******* to address their concerns regarding QuickBooks and will continue working with them until we reach an outcome.
  
  Respectfully,
  Intuit

• Initial Complaint

  Date:10/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company is currently being withheld over $15,000 in deposits, and it has now been more than a week with no clarity, no communication, and no sign that our funds will be released. This situation is extremely disappointing, stressful, and completely unfair, especially for a small business like ours that depends on timely payments to meet payroll and honor vendor commitments.I have called three times a day, every day this week, trying to get a clear answer or any update and each time, Ive been met with silence, vague assurances, or empty promises. No one at this company seems to understand the urgency or care about the real impact this delay is having.These are not just numbers on paper these are the funds that pay the people who do the work, support their families, and keep our business running. Being forced to wait without transparency or accountability is not only unprofessional, its deeply damaging to small businesses who rely on trust and reliability in their *************** this point, the lack of response feels like neglect and disregard for basic business ethics. I urge the company to take immediate action, communicate clearly, and release the funds owed. Small businesses deserve to be treated with respect and fairness, not left in limbo while trying to chase down whats rightfully theirs.

  Business Response

  Date: 10/17/2025

  To whom it may concern,

  We received the complaint forwarded to us on behalf of **** *****. We appreciate the opportunity to respond.

  We reviewed Ms. ******* issue regarding a hold placed on recent payments. Our records indicate the review has been completed and the funds in question have been released to the bank account on file. We have been in contact with Ms. ***** to confirm this resolution.

  We thank Ms. ***** for bringing this matter to our attention and the opportunity to assist.

  Regards,
  Office of the President
  Intuit

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TurboTax has many indications on its homepage that the product will be free for simple users. I was led to believe that the product was free until I got to the final screen where it charged me $178. I did not have time to research additional options before submitting. They disclosed the cost for state filing ($64) - which made it even more confusing why they would not have indicated every charge that was compiling along the way.This is predatory behavior, and I will never use TurboTax again. I hope the extra undisclosed $114 was worth it because they have lost a customer for life. I would ideally like a total refund -- and for them to change their business model to avoid relying on these tactics.

  Business Response

  Date: 10/16/2025

  To whom it may concern,
  

  We appreciate that Willow ******** has reached out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like they may be experiencing some issues with one of our products, and we want to help. 
  

  If they have not yet contacted Intuit Support, we ask that they visit *********************************************. Intuit has a team of experts who are well-prepared to help resolve any issues they might be facing.

  Once theyve contacted Support, they'll receive a case number. If the expert is unable to resolve their issue, we ask that Ms. ******** reply to this complaint with the Intuit case number and we'll look into it further for them.
  

  Sincerely, 
  

  Intuit
  

  
  

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my taxes through TurboTax in April. Its now October and I still havent gotten my tax returns. *** also paid additional money to TurboTax to get my return sooner. I have called TurboTax on multiple occasions with no resolution and have been left on hold for two hours only for them to hang up the call with no effort to resolve this matter. I called the *** and they confirmed they did pay out the refund. The account it was paid to did not belong to me. Itbelong to an account utilized by **********************. I have been taking advantage of by TurboTax and there has been no effort to assist me with this issue

  Business Response

  Date: 10/16/2025

  To Whom It May Concern,

  Thank you for the opportunity to respond. We worked directly with Mr. ***** and confirmed that his federal tax refund of $2,122.69 was successfully deposited into his bank account on April 18, 2025. Mr. ***** verified that he now sees the refund reflected in his account. For his records, we also provided the trace number 20250418021214273P1BL6VC13787669768, which can be used by his bank to locate and confirm the transaction.

  If he has any future questions or concerns, he can visit ********************************************. We have resources, frequently asked questions, and experts standing by to help.

  
  Respectfully, 

  ***** *.
  Case Manager | Office of the President

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended up getting charged for TurboTax Live Assisted Premium 2024 despite never affirmatively asking for any live assistance and despite declining every request to upgrade. Is this an unfair and deceptive trade practice? Im available as a witness for any class actions.

  Business Response

  Date: 10/15/2025

  To whom it may concern,

  We appreciate Richard ****** reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like they may be experiencing some issues with one of our products, and we want to help.  
  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. We ask that they follow one of the two steps below, depending on their situation:

  1.) If they have not yet contacted Intuit Support, We ask that they visit *********************************************.

  2.) If theyve already worked with Intuit Support, have not reached a resolution, and have a case number, we ask that they reply to this complaint with the Intuit case number and we'll look into it further for them.

  Thank you,

  Intuit
  

  
  

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charged for a FREE SERVICE Intuit turbotax $129 for live deluxe I NEVER TALKED TO ANYONE AND SAID NO TO ANY ADD ON SERVICES $69 for State tax. I LIVE IN ********* WHERE THERE IS NO STATE TAX. I DIDNT ENTER ANY NUMBERS. WOULD LIKE REFUND!!

  Business Response

  Date: 10/15/2025

  To whom it may concern,
  
  We appreciate Terry ****** reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like they may be experiencing some issues with one of our products, and we want to help.  
  
  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. We ask that they follow one of the two steps below, depending on their situation:
  
  1.) If they have not yet contacted Intuit Support, We ask that they visit *********************************************.
  
  2.) If theyve already worked with Intuit Support, have not reached a resolution, and have a case number, we ask that they reply to this complaint with the Intuit case number and we'll look into it further for them.
  
  Thank you,
  
  Intuit