Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit, Inc.

  PO Box 19004 Greenville, SC 29602-9004

• 

  Intuit, Inc.

  5720 LBJ Fwy. Suite 430 Dallas, TX 75240

• 

  Intuit Rebate Center

  P.O. Box 540050 EL PASO, TX 88554

• 

  Intuit Inc

  6220 Greenwich Dr San Diego, CA 92122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Intuit Payroll for 18 years. In march one of my payments to the *** was not made. I sent the notice in and called to find out why. It took 2 months for my inquiry to be answered. They stated that something was disabled and the payment could not be made. This is in no way my fault and now they are telling me I am responsible for the penalty of $451.97. Had they responded in a timely matter it would have been less of a penalty and there is still no explanation as to why the payment was not made in the first place. I am being told by customer service that there is nothing they can do.

  Business Response

  Date: 07/25/2025

  To Whom It May Concern, 

  Thank you for he opportunity to respond. We worked with Ms. ******* and addressed her concerns. She indicated that she did not make any changes to her payroll settings and were disappointed to be told the penalty was her responsibility.
  
  Upon investigation, we found that the $2,619.80 payment for the March 2025 Form 941 was marked in the system as an external payment and was not submitted electronically to the ***. Although it appeared in your QuickBooks system on 03/08/2025, it was not processed through our ****************************************************** This occurred because Auto Pay & File had been disabled on the account since 2009, which meant payments required manual initiation. 
  
  We recognize the inconvenience this has caused and, as a courtesy, have approved reimbursement for the penalties and interest (P&I) associated with the missed payment. We provided her the timeframe for this reimbursement. 

  Respectfully, 

  *****

  Case Manager | Office of the President

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also point out the speed and professionalism that I experienced was what I had hoped to get with my first inquiry. I would not have had access to this type of response without the help of the BBB. Thank you. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ******************** Checking, serviced by ************** through Intuit **** from 6/12/24-10/2-/24 In November 2024, my funds were put on hold.I tried calling the number on the back of the card as shown, but Green Dot stated the hold was placed by Intuit, while Intuit claimed Green Dot placed the hold. Neither company took responsibility nor provided a clear explanation, leaving me unable to access my money for an extended period of time.Most recently, I was told that my money was "refunded." However:I was never contacted or notified by telephone or email.I have no linked external bank account, so there was nowhere to deposit it.I have not received a check or any method of ********** of today, I still do not have access to my funds, and no one can confirm where the money was sent. This is unacceptable and potentially a mishandling of consumer funds.

  Business Response

  Date: 07/22/2025

  To whom it may concern,

  We appreciate ******** ***** reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like they may be experiencing some issues with one of our products, and we want to help.  
  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. Please have them follow one of the two steps below, depending on their situation:

  1.) If they have not yet contacted Intuit Support, We ask that they visit *********************************************.
  2.) If theyve already worked with Intuit Support, have not reached a resolution, and have a case number, we ask that they reply to this complaint with the Intuit case number and we'll look into it further for them.

  Thank you,
  Intuit

   

  
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23636922
  
  I am rejecting this response because I do not have a number. When I talk to Intuit QuickBooks, they transfer me to **************. I have also filed a BBB complaint with ************** as they transferred me back to Intuit, saying it is your responsibility. I am usually on the phone for up to 4 hours waiting, transferring, and talking without resolution. It was just today that I opened my account to find that it was refunded, and I have 0 money in the checking account. I have not received a phone call or an e-mail stating that any refund was given and where it was sent. If I don't receive a resolution, I will be forced to seek a lawyer, as this is fraud. Regardless, Green Dot is YOUR bank. Someone needs to contact them and come together to discuss where this money went.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with a tax preparer to file Federal and state taxes. Before I was charged she did not even show me my forms. When I looked at my 2024 forms for the *** and state, she used my old address. I am extremely upset that she didn't even bother to check the address. Now I have to change my address with the *** and with two states where she filed. This is extremely stressful, and I need a partial refund asap. I paid ****** on Friday the 11th.

  Business Response

  Date: 07/18/2025

  To whom it may concern,

  Our office has contacted ***** **** and worked with them to address their concerns.
  If they should need further assistance, please visit us at *********************************************.

  Sincerely,

  Intuit's Office of the President 

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to lodge a formal complaint against TurboTax regarding an unresolved issue with my tax refund. For over three months, TurboTax has withheld $447 of my tax refund. During this time, I have not received any communication from the company regarding the status of my refund.Despite my attempts to reach out for clarification, I have not received any updates or explanations about why my refund has not been distributed. This lack of communication and transparency is unacceptable and has caused me considerable inconvenience.I am requesting that TurboTax provide a detailed explanation for the withholding of my funds and the reasons for the delay in processing my refund.Additionally, I believe compensation for the inconvenience caused by this situation is warranted.I appreciate your assistance in resolving this matter.Thank you.**** ****** **********

  Business Response

  Date: 07/15/2025

  To whom it may concern,
  
  We appreciate **** ****** reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like they may be experiencing some issues with one of our products, and we want to help.  
  
  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. Please have them follow one of the two steps below, depending on their situation:
  
  1.) If they have not yet contacted Intuit Support, We ask that they visit *********************************************.
  
  2.) If theyve already worked with Intuit Support, have not reached a resolution, and have a case number, we ask that they reply to this complaint with the Intuit case number and we'll look into it further for them.
  
  Thank you,
  
  Intuit
  
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been a loyal long term customers of ********************** online filing for many years and have been very satisfied with the service up until our last filing recently on 4/30/25. Listed below are the facts/details of the complaint:The Turbo *************************** was purchased for $278.00 on 4/30/25 and used for live assistance related services for our 2024 tax filing, my wife and I contacted Turbo Tax's agents throughout the year in 2024 for guidance and questions pertaining to our quarterly payments and functionality of the website. We received inaccurate and highly inconsistent information on multiple instances despite providing all accurate information requested regarding quarterly payment calculations which caused penalties and fees due to an incorrect and inaccurate filing based on the information we received. Furthermore, pertienent website functionality and saved income data along with quarterly payment calculators were disabled and not made available at a certain point once the current tax year ends but still vitally necessary for determining payment and filing preparation purposes. When contacting Turbo Tax regarding this issue, I was told they are aware of this and to "Guesstimate" the amount due for quarterly payment. We also opted to cancel the audit defense service for $69 and tried to remove the service during checkout on 4/30/25 but we could not figure out a way to back out of it on the website to cancel the service, customer support offered no support in cancelling the service that we did not want. Due to our serve dissatisfaction for the service, I submitted a refund request on 6/18/25 for the amount we paid for the filing service ($278) due to all issues we encountered however this was abruptly denied which is completely unacceptable and up until this point no additional escalation attempts have been satisfied. At this junction, I am formally requesting the totality of our fee's of $278 be refunded.

  Business Response

  Date: 07/28/2025

  To Whom It May Concern,

  We have been in contact with **** ******** and have provided a refund. Thank you for the opportunity to investigate this matter.

  Office of the President - Intuit

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9, 2024 I received an email stating that my Intuit Quickbooks online account had been closed. It was discovered on July 8, 2025 that Quickbooks was still charging my credit card for a subscription that I did not have or access to the services that was providing. I contacted their customer service and they reliazed that I account was indeed closed on that date. I also conducted a screen share with the representative which also showed that I did not have access using my username that I used to login. The representative attempted to have me reactivate my account and I informed him that I was not interested in reactivating the service but wanted a complete refund for all of the months that I was charged and had no access to their services. The representative advised me that he could only give me a refund for 2 months and that I would have to manually apply for a refund on their website. I submitted the refund for the other months that were not refunded as instructed by the representative. On July 14, 2025 I received an email response from intuit saying that my request was outside of the 60 money back guarantee. I disagree with this assessment due to the fact that my account was closed in April 2024 and that they were charging my credit card for services that I did not have access to for over a year. I am seeking a refund of the remaining charges totaling $415.

  Business Response

  Date: 07/18/2025

  To whom it may concern,
  
  We received the complaint forwarded to us on behalf of ******* *******. We appreciate the opportunity to respond.
  
  We reviewed ********* issue and have issued a one-time courtesy refund of $415.
  
  We thank ******* for bringing this matter to our attention and the opportunity to assist.
  
  Regards,
  Office of the President
  Intuit

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a bill via ACH transfer on the 27th of March through Quickbooks invoices which was not delivered to the vendor. He has not received it. I have been told multiple times that I will have this processed back to me within 90 days of the first notification of the inability to deliver these funds. The first notification of this inability to deliver funds was on April 7. This makes the 90 day **** on July 7. I have not heard anything regarding the return of these funds.

  Business Response

  Date: 07/18/2025

  To Whom It May Concern,
  
  Thank you for the opportunity to respond. We understand that the Better Business Bureau requires a timely written resolution by this weekend, and we want to assure you that we are actively working with Ms. ****** to address her concerns.
  
  We have been in direct communication with Ms. ****** and are currently reviewing the details of her case to ensure a thorough and appropriate resolution. Our goal is to resolve the matter to her satisfaction as quickly as possible while upholding the standards of service and transparency that Intuit is committed to providing.
  
  
  Respectfully,

  
  Sonia 
  Case Manager | Office of the President

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent hours setting up taxes in TurboTax. At the very end, right before submitting, I was allowed to add add-ons. However, there was no option to remove TurboTax Live, which is a blatant scam since I did not communicate with any live person while doing the taxes. This is designed to deceive people to pay for a service that they did not ******** can only choose whether or not it is a charge in the first step. There is no indication whatsoever that you would not be able to change it - in fact, I think it was stated that you can change it later.I did not want to have to redo everything, and TurboTax is aware that they are holding all of that time hostage. It essentially does not matter whether or not you connected to a live person. You either pay the high fee regardless of if you received what you are paying for, or you lose all of that ******* either software that is supposed to handle private information is so atrocious that it cannot allow you to not pay for something that you did not want and did not use, or this is intentional fraud with legal loopholes. Since there are other add-ons, the software has some way of changing the service, so it seems to be the latter.I submitted a refund request and received no human response. I do not understand why the form exists.I would not be surprised if TurboTax will set TurboTax Live as the default option, only put an button to change it in a small bottom corner on the first page which is inaccessible after moving beyond it, and then still only allow you to remove it from the bill after you delete everything.I used TurboTax for years, but there is no reason to use it if TurboTax is willing to blatantly steal my money and then provide no customer service.

  Business Response

  Date: 07/11/2025

  To whom it may concern,

  Our office has contacted ****** and worked with them to address their concerns.
  If they should need further assistance, please visit us at *********************************************.

  Sincerely,

  Intuit's Office of the President 

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Turbo Tax software to file my taxes for 2021. I chose the option to get paid 5 days early and to pay with my refund. The refund was approved by the *** on Feb 14, however, ******* closed my account before the refund could be deposited. The money was then sent back to ****************/Turbo Tax who have said since then that they have reissued the check 3 times. I have yet to receive any of the checks going on four months later. ***********/ Turbo Tax say there is nothing they can do about depositing the money into my actual bank account through **********, yet the *** states that at this point they have complete control over the money.

  Business Response

  Date: 07/28/2025

  To whom it may concern,
  
  We received the complaint forwarded to us on behalf of ****** *****. We appreciate the opportunity to respond.
  
  We reviewed ******** issue and were able to facilitate the direct deposit of her tax refund to her Credit Karma account.
  
  We thank ****** for bringing this matter to our attention and the opportunity to assist.
  
  Regards,
  Office of the President
  Intuit
  

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2025, I purchased the following bundled products from Intuit:turbotax sole proprietor live assisted tax year 2024, cost $197 turbotax live assisted max tax year 2024 ens live premium, cost $69 turbotax online state in tax year 2024 prep live premium, cost $69 Total: $335 While preparing my State of Indiana return online, I encountered an issue of "estimated tax" which I didn't understand, so took advantage of the live assist feature and spoke to an Intuit tax expert, who called from a different state. We spoke for ONE HOUR, resulting in assurance that my return was correct, so I e-filed it via Turbotax. In May the state sent me a letter assessing another $140. Because I had purchased audit protection I attempted to resolve this with Intuit, which instead referred me to a 3rd party vendor. The latter informed me that an additional state schedule is needed, and suggested I contact Intuit for assistance. That was a nightmare involving 2 incompetent &/or rude Intuit employees. Intuit blocks phone complaints with an AI firewall. I tried to get help from the 3rd party vendor, also resulting in a traumatic experience. Meanwhile, I found this:********************************************************************************************************************************************************************** Therefore, the State product was faulty, the live assist was erroneous, audit protection did no good, and I can't obtain support from Intuit. Today I requested a refund for the 2 relevant products totalling $138, and quickly received a software-generated denial of "Case #**********", based upon nothing relevant to my complaint, and simply because I had "used" the product.I want my money back, Intuit.Thank you, BBB.

  Business Response

  Date: 07/28/2025

  To Whom It May Concern,

  We have been in contact with **** ***** and have provided a partial refund, as well as information on next-best steps. Thank you for the opportunity to investigate this matter.

  Office of the President - Intuit

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Intuit representative who contacted me was very helpful. Thank you very much.
  
  Sincerely,
  
  **** *****