Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit

  30 Rockefeller Plz Ste 4250 New York, NY 10112-0015

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  PO Box 028525 Miami, FL 33102

• 

  Intuit, Inc.

  PO Box 84020 Columbus, GA 31908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was made for services and immediately canceled same day, the call taker confirmed that the order had been canceled. Theyve been billing my bank account since December 2024 for services I had canceled.Requested cancellation upon discovery of billing error. Refund request submitted through 2 more phone calls to the company. Refund was refused because I canceled services and turned off auto billing which was actually turned off by the call taker on their end.

  Business Response

  Date: 07/08/2025

  To whom it may concern,
  
  We received ?the complaint forwarded on behalf of ******** ****. Thank you for the opportunity to respond.
  

  We could not locate any recent cases in our system to indicate that Mr. **** has spoken with Intuit Support, nor can we locate any identifiable account linked with the information he provided. We kindly request that they give our experts a chance to help before taking further action, as we ask of all Intuit customers. If Mr. **** has spoken with support recently, within the last 30 days, we ask that he provide a case number related to his contact, and additionally, the email address associated with the charge in question. Intuit Support can be contacted at *********************************************.

  Thank you,

  Intuit
  

  
  

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2025, I called QuickBooks to cancel our QuickBooks ***************** The representative did not verify my identity (even though the $60,000 Line of Credit (***) was under my husbands name) and gave no warning that canceling Payments would revoke the **** On May 22, we received an email that our $60,000 *** was revoked because we unenrolled from Payments. I immediately re-enrolled in Payments and contacted QuickBooks support to fix this. Several representatives gave us conflicting answers: some said the *** would be reinstated within a week, others said it would never be reinstated. This left us confused and distressed. On May 23, a QuickBooks Capital specialist emailed offering to assist. Over the following weeks, I contacted him more than ten times by phone and email; he replied only once (saying hed follow up) and then never responded again. I told him it was hurting our business, but he said even multiple supervisors had no solution. On June 2, I reached a supervisor who said nothing could be done and told me to file a formal complaint. I did so (Case #***********), but as of July 6 there has been no response. Beyond losing access to the $60,000, having a revoked *** on our record could be seen as a negative mark by other lenders, unfairly harming our credit and ability to secure financing. QuickBooks revoked our $60,000 *** without proper warning or due process, then failed to resolve it despite our good-faith efforts. We request an internal review and written response addressing the lack of identity verification or any warning; contradictory information from support; the specialists failure to follow through; the supervisors refusal to escalate; and how QuickBooks will remedy the damage to our business. We also ask whether our *** can be reinstated or our eligibility reconsidered. If this issue is not resolved promptly, we will escalate via legal or regulatory channels (CFPB, FTC, or CA Attorney General).

  Business Response

  Date: 07/10/2025

  To whom it may concern,
   
  We received the complaint forwarded to us on behalf of ********* ******. We appreciate the opportunity to respond.
   
  Upon reviewing Ms. ******** issue regarding the need to re-establish her line of credit with her QuickBooks Payments account, we conducted a thorough investigation and were able to honor her request, thereby resolving this matter.

  We thank Ms. ****** for bringing this matter to our attention and the opportunity to assist. 
   
  Office of the President
  Intuit

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 1, 2025 ****** paid to the business: $143 What the business committed to provide you: I never signed up for anything with TurboTax. They didnt promise or provide me with any product or service.What the nature of the dispute is: TurboTax charged me $143 without my permission. Ive never used TurboTax, and I didnt agree to any payment. I believe this is an unauthorized charge, and I want a refund.Whether or not the business has tried to resolve the problem: No, I cant contact them because they didnt provide email.If the issue involves advertising, when and where the ad was seen or heard: This doesnt involve any ads.

  Business Response

  Date: 07/10/2025

  To whom it may concern,
  
  We received the complaint forwarded to us on behalf of Phyu Sin ***. We appreciate the opportunity to respond.
  

  We were unable to investigate Phyu's case as they didn't respond to our multiple outreach attempts.

  Office of the President
  Intuit

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint due to serious communication failures and lack of accountability from Intuit, Green Dot, and QuickBooks, which have placed my licensed childcare center in financial distress. For over two months, our business checking accountmanaged through QuickBooks and issued by Green Dothas been under a legal hold due to a lien. We do not dispute the lien. The issue is that neither I nor the lienholder have been able to reach the proper departments at ********* or Intuit to submit the release and resolve the matter.QuickBooks is the only listed contact for this account, yet their support has been ineffective and misinformed. Ive been given incorrect emails, disconnected numbers, and circular instructions. Green Dot has been unreachable. No one has provided a clear process or contact to accept the release and lift the hold.QuickBooks is also holding funds under the liendespite not being a financial institution and not subject to CFPB oversight. Between QuickBooks and Green Dot, the total amount frozen exceeds the lien itself. This overreach has worsened the harm to my business.This has left our center in financial limbo, unable to access funds needed to pay staff and operate. The emotional toll has been overwhelmingIve spent hours on the phone, often in tears, trying to resolve this. This isnt just poor service; its a systemic failure that threatens a small business serving families and children.Both companies claim to be separate, yet Im forced to contact both to resolve one issue. If QuickBooks is the only support channel for a Green Dot account, that separation seems disingenuous. The lack of clarity and accountability feels illegitimate.I hold Intuit, Green Dot, and QuickBooks responsible. I request immediate intervention, a clear explanation, and a plan to prevent this from happening to others.

  Business Response

  Date: 07/14/2025

  To Whom It May Concern,

  We have been in contact with ********* ****** and have nearly resolved all concerns. Everything is in motion, and Ms. ****** should soon receive any owed funds. Thank you for the opportunity to investigate this issue.

  Office of the President - Intuit

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12th I filed my taxes using TurboTax which I have used for many years. This year, the site prompted me to sign up for their premium service for an additional $139. I never agreed to purchase their premium services. When I was ready to submit my taxes they added on the additional charge for the premium service, again, though I never agreed or signed up for that service. It has been months of going back and forth with TurboTax Intuit, attempting to get a refund. They claimed that they would review my account and they will send me an email with a final decision within 7-10 working days. I received, what appeared to be, an automated email stating that they reviewed my account and I would not be receiving a refund, on the same day that I received the email stating it would take 7-10 days. I didn't believe that they ever even looked at my account. I am still battling with them too receive my refund and now they have stopped responding to my emails. After i told my story to friends/family, many of them said that they experienced the same thing with TurboTax Intuit. We all believe this is a scam and I strongly urge everyone not to use any services that TurboTax Intuit has to offer.

  Business Response

  Date: 07/18/2025

  To ************************************** has made multiple attempts to contact ******* ****** but did not receive a response.
  
  As a courtesy, we reviewed their file and issued a refund for the TurboTax services in question.
  
  Should they have any further questions or concerns, we encourage them to reach out to us at ********************************************************.
  
  Sincerely,

  Office of the President

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 5/12/25 Money Paid: $999.00 Annual Subscription to QuickBooks Desktop Pro 2024: Accounting software Dispute: Intuit charged me an increase of $350 over last year's rate of $650 without my *********** is impossible to contact them as they have no email, and a written effort to contact them is rejected due to "bad authentication". They can't be contacted to initiate a resolution.Since I did not authorize the charge of $999.00 to my bank account, I would like a refund of 10 months since it has taken me 2 months to save my data and clear the cancellation through my accountant, I will pay for the time I used it at the unauthorized price. I think this is a fair resolution.

  Business Response

  Date: 07/02/2025

  To whom it may concern,
  

  We appreciate ******* ***** reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like they may be experiencing some issues with one of our products, and we want to help.  

  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. These experts are not available via direct inbound call or email, so we ask that Mr. ***** please contact Intuit Support by visiting *********************************************, or through his in-product help menu.

  Once Mr. ***** has contacted Support, they'll receive a case number. If the expert is unable to resolve their issue, Mr. ***** can reply to this complaint with the Intuit case number and we'll look into it further for them.

  Thank you,

  Intuit
  

  
  

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23545914
  
  I am rejecting this response because:

  Intuit has conflated my request for a refund with technical issues.
  A team of experts can resolve technical issues....this is not a technical issue... It is a monetary one.

  I would like a refund because the price of the product was raised and charged to my account without my approval.

  I have tried to contact Intuit and as they openly admit:"These experts are not available via direct inbound call or email..."
  I have tried the link for customer support they provide. After filling out the form and submitting, a message appears saying "bad authentication" .. and my request is not sent.
  This happens after I have successfully logged into my Intuit account to fill out the form for a ticket/case number.
  I do not need technical support which is clear from my initial complaint.

  I ask Intuit to respond to the substance of my complaint:Debiting my bank account with an unapproved subscription increase of 53.9% to $999.00/year. 
  I do not accept this increase and would like an immediate refund for the 10 months remaining on the subscription term, $832.50.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/08/2025

  To whom it may concern,
  
  We received ?additional information from ******* ***** regarding QuickBooks. Thank you for the opportunity to respond.
  
  We are sorry to hear that Mr. ***** is having difficulty submitting a request for support. We suggest that he clear his cache and cookies and make another attempt, or use an alternate web browser. 
  
  Our support experts are enabled to assist with technical issues, as well as billing/subscription issues. 
  
  We could not locate any recent cases in our system to indicate that Mr. ***** has spoken with Intuit Support. We kindly request that they give our experts a chance to help before taking further action. We ask this of all Intuit customers.

  ******************** Support can be contacted at *********************************************.
  

  Thank you,
  

  Intuit
  

  
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intuit claims to come with a small amount of technical support. Upon calling their line today, the first ******** did not even know the basic feature "Payments to Deposit" but instead tried to sell me on a higher plan. After contacting again, the second tech support agent had me delete a transaction and then transferred me to another agent mid conversation. The third ****** never attempted to help once but instead kept stringing me along with things generic phrases. In 30+ minutes, we never once addressed an issue. Instead, it seemed as if they were working with another company in the background, while pretending they were going address my need. Additionally, the software doesn't work as advertised.

  Business Response

  Date: 07/07/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. We worked with Ms. ********** and addressed her concerns about deposits both from credit card payments and paper checks, that were being automatically categorized as "Payments to Deposit" or "Accounts Receivable". We consider this matter closed. 

   

  Respectfully, 

  *****

  Case Manager | Office of the President

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 13 June 2025 my QuickBooks Online account **************** was permanently blocked immediately after I activated Tap-to-Pay. Two-factor SMS was active. 1321 Jun Tier-2 support said they cannot remove it. They said they didn't know the reason for the block. 26 Jun I provided Intuits Office of the President with full *** documents (EIN letter, drivers license, bank statement). No human response has been *********** of today, I have been locked out for 17 days, cannot access four years of accounting data, issue invoices, or comply with *** record-keeping laws.Desired resolution: 1. Immediate reinstatement of my QuickBooks Online OR a 24-hour read-only window or full data export so I can migrate my records. 2. Refund of the last 12 months of subscription fees (~$480) if access cannot be reinstated. 3. Written explanation citing the specific Intuit policy clause that triggered the block.

  Business Response

  Date: 07/08/2025

  To whom it may concern,
  
  We worked directly with Alexei ******** and addressed their concerns. 
  
  Respectfully,
  
  Intuit

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Alexei Boutchik

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intuit has been charging my account for the last two years. My credit card used for Intuit was deactivated. My Intuit account is showing suspended. I tried to cancel my account online. I do not use it. There was no way to cancel it through my account online. I called Intuit and was left on the phone for over 20 minutes. I gave them my account number, the last four of my EIN, my email and she could not figure out how to cancel my account. She said my account was in collections (My credit card has been deactivated less than 4 days). She said she had not way of canceling my account and that my account was going to go to collections. I have never actually used this service and there is no actual way for me to cancel it. Its been incredibly frustrating and there is no path to fixing it.

  Business Response

  Date: 07/03/2025

  To whom it may concern, 

  We appreciate the opportunity to respond to ***** ***** concerns and sincerely apologize for the frustration and inconvenience they experienced.
  

  After a thorough review of the account, we acknowledge that the customer encountered significant difficulty in canceling their subscription and reaching a resolution through our support channels. We understand how distressing this experience must have been, particularly given that the service was not actively used.
  

  To address this matter, we have processed a refund covering the most recent six months of charges as a goodwill gesture. We have also taken steps to ensure that the account is fully canceled and will not accrue any further charges.
  

  We recognize that the customer was misinformed during their support interactions, and we are actively reviewing the situation internally to ensure that such cases are handled more effectively in the future. Training and process improvements will be implemented where appropriate to prevent similar issues.
  

  Again, we sincerely apologize for the inconvenience caused and appreciate the customers patience while we worked to resolve this matter.
  

  Sincerely,

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used TurboTax Premium + Max Benefits to file my ****************************** $272. I relied on this service to ensure all required tax filings for ***************** (****************, Entity ID: SOSL ************* were properly completed or clearly flagged for my action.However, I recently received a Notice of Balance Due from the ****************************** (FTB) for $930.49, which includes:$800 for the 2024 annual LLC tax (Form 3522), and $130.49 in penalties and interest.TurboTax generated the payment voucher (Form 3522) in my return documents but gave no clear alert, prompt, or instruction that this payment had to be submitted manually. As a result, I missed the payment deadline and was penalized.I believe this is a significant flaw in the product. A premium-tier tax filing service should not allow such an important compliance requirement to go unflagged especially when it leads to state-level penalties.

  Business Response

  Date: 07/02/2025

  To whom it may concern, 
  
  We are actively working with ***** ****** to address their concerns. 
  
  Respectfully,
  
  Intuit