Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Google, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.2

    Average of 599 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kristin W

      Date: 10/04/2022

      Bought three Google Nest Cameras and they stopped working within the warranty period. After spending several hours on the phone with "support" over several days, they still refuse to give me a refund. They keep offering me replacement products - that I have accepted, they have sent and they still DO NOT work properly. Very disappointed and will NEVER buy another product from them again! Beware before buying anything from them, they will not honor their warranty.

    • Kisha B

      Date: 10/04/2022

      My clients have attempted to post reviews to my Google page several times. Google has not published the reviews. When inquired about it, Google would state the reason why the reviews aren't being published are due to some unexplained violation. One client in particular opened a google account just to post her review because she only had a yahoo account. She then posted the review. It went unpublished and she's been fighting for it's publication. Google claims they can't find it but whenever she goes to my Google Business page, she can see it. Only she can see it. No one else can/ So apparently it's there. My client was very positive in her assessment of my business and my assistance to her.

    • Yvonne L

      Date: 10/03/2022

      I have purchased 2 of 15 dollars Google play cards at ******** Neither one of them work. It says that the 15 dollars is added and when you push confirm it says it needs more information. I have tried calling and the live chat there is a recording saying no one is available. I went back to ******* with receipt and they have tried to help me but they say there is nothing they can do. Google play says there is nothing they can do so now I'm out 30 dollars

    • Robin R

      Date: 09/30/2022

      DO NOT USE GOOGLE ADS!!!

      I am a business owner and have always used done free marketing. However, I decided to give Google Ads a try. I called and was matched with my "ad specialist" ****. I was sent an email to set up a time to speak with **** and launch my ad campaign. Then I was called. Then called again. Finally, I had the time to set up a meeting with **** via the link he sent. Then he called me again the next day to tell me to set up the meeting (I ALREADY HAD). Then he sent me another email and called me "***" when my name is *****. Not a good start...

      The day of the meeting came and we set up my campaign. Within 24 hours of launching it, I received countless wrong number calls to my cell (which is also my business phone). The calls came as early as 6am and as late as midnight. I did not receive one single call that was actually meant for me, but rather people looking for other businesses. I reached out to ****, who suggested we eliminate the word "massage" from keywords. I wrote back explaining that I was getting calls for many different businesses, so eliminating "massage" would not help. The response? Crickets... The wrong number calls continued, and once again I reached out to **** as well as *****, with whom I had spoken initially. Once again...CRICKETS. I promptly deactivated my ad campaign after only 10 days, and immediately the wrong number calls stopped.

      Lo and Behold, my bill for the 10 days shows up on my credit card statement...$350. For various "clicks" on my ad. By whom, I have no clue since nobody that wanted to use my business was clicking and calling! I attempted to reach out to Google Ads to complain and was told my case was being escalated to a supervisor. I was PROMISED someone ( and NOT ****) would reach out to me to discuss this within 48h and...you guessed it. CRICKETS. Now I am counting on AmEx to resolve this for me.

      SCAM SCAM SCAM! Google ads will steal your money. DO NOT USE THEM!!

    • Emerson C

      Date: 09/29/2022

      I have been trying to call Google HQ for a customer service question and holding for 50+ minutes each time. I am attempting to recover an account, but the options for account recovery are so limited that I may not be able to. It seems that Google has become so established in society that they have gotten away with disposing of their customer service departments entirely.

    • Chris L

      Date: 09/29/2022

      Google adversities know scams all over the place. They are paid to do so, How is this Legal??
      I know some scams are more sophisticated but some are clear as day! THese are over looked so they can take the moeny. These scams affect a lot of people! I like some of what google does very much but this scam stuff has to stop and google is feeding it to every one, Face book too.
      I'm looking to get a class action law suit going on all these companies that advertise scams for money with no consequenses. my Email address is **********@-gmail.com
      if you know how we can get this ball rolling contact me. lets get even, or get back what they took

    • Jacob F

      Date: 09/28/2022

      I have a free account with ********************** LLC who will allow reviews of local businesses but anything having to do with showbiz, movies, television shows, etc they cover up public opinion by stifling speech. They host the reviews as going live on your account but many that look find that the same review does not actually exist on the actual page of the subject at hand. Don't know if it's a ********** thing as they are so very different there than the rest of the nation? Assume it probably is more deeper than that delving into Far Left "for sale" politics, they notoriously cover for each other. It is definitely a fraud & false advertisement promoting a deceptive service to prospective customers who may wish to separately expand via the corporation in the form of an ad buy!

    • Pippi T

      Date: 09/22/2022

      My 97 year old Dad being billed without authorization. We purchased nest cameras BEFORE Google acquired. There was no service charge at that time. We thought the Nest Lab charge was for his medical labs because we received no notification of charges when it changed to Google. Shame on you!!! We purchased these cameras to keep dad safe, not rob him!!!!!

    • David B

      Date: 09/20/2022

      I was billed twice for *********** $64.99. I don't have more than one account. It's posted to my account. Twice in one day. After basically blaming everything else in their help, there's a link to submit a claim. 7 days turnaround. I don't think I want to do business with them anymore. Thieves.

    Google, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.