Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Google, LLC

  1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

• 

  Google, LLC

  3400 Hillview Ave Palo Alto, CA 94304-1346

• 

  Google, LLC

  1600 Amphitheater Parkway Mountain View, CA 94043

• 

  Google

  111 8th Ave New York, NY 10011-5201

• 

  DoubleClick Inc.

  111 Eigth Avenue, 10th Floor New York, NY 10001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:In my Google Ads, I keep getting incorrect erroneous "policy violations." Nowhere in my law firm ads to we point to "restricted drug terms," or "restricted medical content." Please correct on your end otherwise we will file complaints with the Better Business Bureau, *** IC3, FTC and other agencies. Thanks,RDM

  Business Response

  Date: 10/11/2022

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Ads team directly, please contact us via this page: *******************************************google-ads/?hl=en#topic=9803759
  
  Regards,
  BBB Core Team

  Customer Answer

  Date: 10/17/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  We have already done that countless times with no answer or response from the business hence our Better Business Bureau complaint.

  Business Response

  Date: 10/27/2022

  Hi *****,
  
  My name is *****, from the Ads Escalations team.
  
  Could you please share your concern in detail and also your support ticket ID? I'd be happy to look into your concern.
  
  Best,
  The Google Ads Team

  Customer Answer

  Date: 01/20/2023

  Dear BBB/DHS/FBI/DOJ/NYPD/Google:
  
  I am currently getting relentlessly cyberstalked, gangstalked, and cyberharassed online at *********************** which is a federal crime per 18 U.S. Code 2261A or 18 U.S.C. 875(c), punishable by up to five years in prison and a fine of up to $250,000.
  
  This anonymous cowardly loser poster is obviously some angry jealous person with a personal vendetta.
  
  From the sound, length, emotion, and effort put into it (remember the opposite of love is not hate, it's indifference) this seems like one of my many exes.
  
  Or perhaps one of the many inadequate sour grapes bitter loser employees that I've hired and fired over the last 21 years of business.
  
  Maybe a failed competitor that can't keep up, and hates that I've been one of the most successful and best attorneys on ***********, for the past 21 years.
  
  Or worse, another rogue US government employee once again abusing their power for political or public corruption reasons.
  
  They won't put their name up, because they know that I'd either get a restraining order, *** them into oblivion, or file a police report to have them arrested for aggravated harassment, cyber stalking, and cyber harassment pursuant to 18 U.S. Code 2261A or 18 U.S.C. 875(c), a federal crime punishable by up to five years in prison and a fine of up to $250,000.
  
  But if this coward chooses to reveal themselves, then we can legally and equitably deal with them.
  
  For real reviews by real clients see *********-law.com/testimonials

  Business Response

  Date: 01/26/2023

  Hello Rahul,
  
  We have carefully reviewed your complaint and are unable to determine the specific Google product that you are experiencing issues with.
  
  We are willing to assist you further, however we would need more information to route your case to the appropriate team so that they can look into this ASAP.
  
  Here's what we need:
  
  -What is the Google product that you are experiencing issues with?
  -Any previous case ID with ********************** Support that you could provide?
  -Any other information that could help has to investigate this case.
  
  Once we receive this information, we should be able to assist you further.
  
  IMPORTANT: Please note, our teams and resources are unable to assist with products and services not owned or offered by Google LLC.
  
  Thank you,
  *******
  Google Support Team
  

  Customer Answer

  Date: 01/31/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The incredibly abusive cyber bullying and targeted cyber stalking and harassment recently can be found at ***********************
  
  Older examples of the same federal criminal cyber harassment, cyber stalking and aggravated harassment reported to the police and federal bureau of investigation and homeland security include:
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  ***********************
  
  Evidence that this is targeted gang stalking is evidenced by the fact that each one of these cyber bullying harassing fake reviews is then "liked" ***** times by the exact same people in order for it to be artificially elevated and drag down my overall ranking, artificially.
  
  This is both illegal and unethical, and violates Google's terms of Service, as well as federal and state law.

  Business Response

  Date: 02/08/2023

  Hi *****,

  Our specialist is trying to reach you through ticket id : ***************. We request you to please respond so that we can assist you quickly on this.

   

  Regards,

  Lakshmi

  Ads support

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Sept 12th 2022 --Date of Return: Sept 21st 2022 --Amount of Money Paid to Business: $3,996.81 --Nature of the dispute is processing a refund for an item that was returned to their warehouse, the business refuses to acknowledge the item has been returned because *** has messed with their scanning, the item was marked as delivered and signed for by a representative for the business with proof on *** website but then shows picked up by *** on another scan. -- I have already called and confirmed with *** that it has been delivered and it was an error on their website as there is proof of delivery but the business refuses to acknowledge that even with the proof of delivery. --The business has told me to wait 72hours for updates 3 times and there have been 0 updates provided. It has been 10 days so far and the business refuses the process the refund due to this. --Order number: GS.1049-5902-4036 --Tracking Number: 1Z445Y319105938011

  Business Response

  Date: 10/05/2022

  Hello *********,
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  
  To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *********************************************************************.
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  *******
  Google Support Team
  

  Customer Answer

  Date: 10/05/2022

  ***Document Attached***
  UPS provides official letter showing item delivered
  See Attachment/File: 104C8D56-BBF1-4EFB-912D-257E8040530B.jpeg

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company will not speak with me to open my account. I have requested numerous times and spen over 13 hours on the ozone trying to get them to resolve this issue along with emails and they will not help me. They have disconnected the calls every single time. I just want access to my account.

  Business Response

  Date: 10/20/2022

  Hello ******,
  
  We apologize for any frustration you may be experiencing as a result of Google products or support.
  
  For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  ************************************************************************
  
  For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (******************************************************************) for help.
  
  If your account is disabled please go to this page: *********************************************************************
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  
  Thank you,
  ******
  Google Support Team