Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Google, LLC

  1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

• 

  Google, LLC

  600 - 10 Dundas St. E Toronto, ON M5B 2G9

• 

  Google

  111 8th Ave New York, NY 10011-5201

• 

  DoubleClick Inc.

  450 West 33rd Street New York, NY 10001

• 

  Google, Incorporated

  1101 New York Ave NW Ste 200 Washington, DC 20005-4295

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not allowed them to take my 18 dollars . I have an Zoom account i never needed a work space at all. I canceled once. I want my refund back now please call me at ************

  Business Response

  Date: 09/06/2025

  Hello , 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. 
  For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
  *****************************************************************
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Google Support Team
  
  

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner in **********, *******, running You Have It ***************************, and I feel compelled to share my ongoing struggles with Google and their Business Profile system.For months now, my verified and legitimate business profile has been suspended without clear explanation, despite my repeated attempts to provide the documentation they requested including:My business license and registration Photos of my branded vehicle Proof of my physical location Utility bills and other business documents Each time I submit what they ask, I either receive automated replies, or am told to resubmit the same documents over and over. My case has been escalated, but no one at Google has provided a real, human explanation of why my business profile remains suspended.This has had a severe financial and reputational impact:Potential clients searching for local cleaning services cannot find my business on ************************* company has lost leads and income because people assume my business doesnt exist.Ive spent countless hours chasing vague support replies instead of focusing on serving my ********** a small, local company, it feels like we are being punished by an unaccountable system, while big corporations never face these roadblocks. There is no proper appeals process, no live contact option, and no ************************************* holds enormous power over local businesses, yet their lack of transparency and human support causes real harm. It is unacceptable that legitimate, licensed businesses are treated this way.I strongly urge Google to:Provide clear, detailed reasons for suspensions.Offer a real, human appeals process instead of endless automated responses.Recognize the economic harm this does to small businesses who depend on visibility in search results.Until then, I will continue to raise awareness of this issue publicly, with consumer watchdogs, media outlets,

  Business Response

  Date: 09/06/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being hacked and controlled. My device is filtering what I have access to including what cars I am allowed to view and purchase by autolist. I am trying to find help from the *** and I would like for you to ask them to stop blocking me from calling them on my hacked device and allow me help for very real crimes including the years that my mobile data has been blocked and the complete theft of my life and identity.

  Business Response

  Date: 09/06/2025

  Hi,
  
  We have thoroughly reviewed your complaint and are unable to determine the specific product that you are experiencing issues with.
  
  We are willing to assist you further, however we would need more information to route your case to the appropriate team so that they can look into this ASAP.
  
  Heres what we need:
  
  1) What is the product that you are experiencing issues with?
  2) Any previous case ID that you could provide?
  3) Any other information that could help us to investigate this case.
  
  Once we receive this information, we should be able to assist you further.
  
  Regards,
  BBB Core Team
  
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23843698
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past two years, ******* has been illegally and maliciously been blocking people from using adblockers on their site, saying that it "violates their terms of service". This has caused anger and frustration with people who use their website. People including myself have been having to download a number of other adblockers that work with the site or downloading another browser all together. Now, as of September 4th, ******* has just started maliciously blocking users on Brave Broswer from watching videos and blocking Brave's adblocker. My adblocker was working on Brave for a while, now it's not. And every time I try to install a powerful adblocker such as uBlock Orgin Lite, ******* prevents me from using it and refuses to allow me to watch videos. And every time I'm forced to turn my adblockers off, they force me to watch numerous ads, unskippable ads, long ads, and those ads are just shoved down my throat. This abuse needs to be stopped. This blocking of videos is illegal and it's abusive. We have a right to use our adblockers so we are not forced to watch these useless ads. All we want is to just watch our videos ad free without being forced to pay for ******* Premium. This nonsense about "Video playback is blocked unless ******* is allowlisted or the ad blocker is disabled." needs to stop. Please let us use our adblockers, and let us watch our videos ad free. This garbage of blocking videos because we're using ad blockers is senseless, gutless, and cruel. Shame on you, *******. We are sick and tired of being forced into this tyrannical abuse.

  Business Response

  Date: 09/05/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *******************************************youtube/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely denied a ************** claim. Although I paid for the care and was enrolled at the time of the claim (cracked phone screen), the claim was denied saying I was not enrolled at the time for the claim. I am providing proof that I paid and was enrolled and the incorrect denial.

  Business Response

  Date: 09/05/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Pixel team directly, please contact us via this page: *******************************************pixelphone/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/4/2025 I purchased a google play gift card from ********* and when I try to redeem it on Google play, it says need more info. I do what it says and expecting them to reply with some AI response, I want a real human to confirm my gift card is real so I can use ******* code: 94JHMX3NMR3S5LH2 Google case id: ***************

  Business Response

  Date: 09/05/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
  Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Google is denying me the ability to purchase anything on my mobile device through there android operating system. This has been going on for months and they refuse to acknowledge that my account has anything wrong with it or why I can't. They don't have the right to deny me this.

  Business Response

  Date: 09/04/2025

  Hi, 
  
  We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  Regards,
  Parnia
  The Google Support Team
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I used ******* as promotion to gain more subscribers, and after I was done using the promotion they canceled my ******* channel for no reasonwith no strikes or no warnings involved.

  Business Response

  Date: 09/04/2025

  Hi, 
  
  We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  Regards,
  *****
  The Google Support Team
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to purchase google products in the google store since 11/18/2022. Since then, I've called in dozens if not over one hundred times to try and resolve with google. Their customer service team, while pleasant, was not helpful in way of escalation. Only recently, in the past 30 days, I've received updated communication by email via caseid [8-6640000039542].In this communication, a google representative named ***** just informs me that I have violated trade-in policy terms as well as google sales terms. Moreover, they indicate that I will be permanently banned from google and also banned from creating any new accounts to purchase products. I've since, in the last day, asked for clarification and if I may speak with a representative to appeal this. I don't recall doing anything that violated any terms of transaction with google, moreover, if I did - it would have been an honest mistake and I believe a gross misunderstanding.Please help me resolve this by restoring full access to google products. I've spent thousands on their ecosystem, and have been a superfan of their products since the pixel 1. My account is based on the email shared on this complaint form.

  Business Response

  Date: 09/06/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *******************************************store/gethelp
  
  Thanks,
  BBB Core Team
  

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trying Redeem a gift card with $25 on Google play but its says we need more info to redeem your gift card they i tried contact Google i did correct a form its said issue status on support case 8-518000039318 I use same email like *********************** I use different Google account by mistake im at ********** at home El ***** on my ip address I bought from swagbucks from order with Google play gift card please help resolve this issue this is mistake using different Google email here proof:Serial *************************** Gift Code: **************** I got from delivery link from gift card Bought from Swagbucks store on website place on El segundo Also im not traveling anymore im at ********** at ********************** im at home this Country please help me getting a response resolve this issues this is big mistake

  Business Response

  Date: 09/04/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
  Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****