Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Google, LLC

  1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

• 

  DoubleClick Inc.

  450 West 33rd Street New York, NY 10001

• 

  Zagat

  76 Ninth Ave, 4th Floor New York, NY 10011-5225

• 

  Google, LLC

  3839 64th ave #309 hyattsville, MD 20784

• 

  Google Fiber

  650 North Ave NE # S205 Atlanta, GA 30308-2705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******* channel was shut down in a completely unfair way. I always followed the platforms rules and never published content that violated its policies. Without any prior warning or a clear review, ******* decided to remove my channel, affecting all the work and effort I had invested over a long time. I believe this was a mistake by the platform and that my channel should be reinstated.I had completely transformed the original content, uploading clips of series and movies where I personally did the editing workcutting scenes, adding effects, applying filters, and creating subtitles to give them a different and creative format. It wasnt repeated content or a simple re-upload, but rather a reinterpreted version designed to add value and entertain the audience. Even so, the platform decided to delete it without acknowledging that effort. ******************************************** @Podcastoteca

  Business Response

  Date: 09/07/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *******************************************youtube/gethelp
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 09/07/2025

   
  Complaint: 23850079
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Cairo

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint regarding ** and the Google Store. On Aug 30 2025 I ordered an Indigo 256GB Pixel 10 from The Google Store and picked it up at the ******* location.- Purchased using email address A under the Google ** $799 promo. I received the $300 instant credit.- Activated under email address B with the ** promo as the device is for a family member. The promo reflected during sign-up on the screen and I activated the device. - Received bill on Sept 2 2025 that did not reflect the $20.80/month Pixel credit. Contacted ** support on 02 Sept and 06 Sept who reiterated it has to be under the purchasing email address (A). I asked for an exception since I was able to activate on email B but was told those aren't the terms, as well as factually incorrect information about how ** and Google store are different businesses that operate separately.- Exception was not granted. The ** website is fixed now and doesn't allow for an alternate email/account to be used. Since I was able to sign up this is likely a progrommatic error on Google ** that was retroactively fixed and customers were not informed.-My first positive experience at the ******* Google location was when I picked up my Pixel 10, and I have purchased from there at least five times. That was thanks to the associate who helped me. When leaving the store I tried to exit through a door that is usually unlocked. Two unfriendly employees, after watching me walk the length of the store, laughed and then proceeded to tell me "You can't exit through there" whilst rolling their eyes. It was rude and unprofessional. - I like the Google ** service though due to inflexibility when Google makes a mistake and inability to have a customer support/success mindset makes it unappealing given the amount of choice in the phone and wireless markets.

  Business Response

  Date: 09/06/2025

  Hello, 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  To get in touch with our Google Fi team directly, please contact us via this page: *****************************************************
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Google Support Team
  
  

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an existing Google Fi subscriber, eligible under the promotion terms for a $450 instant discount on the Pixel 10 Pro preorder. When ordering through the Google Store, my account only shows the new user promotion, which I am not eligible for.I opened a support case on Aug 22, 2025 (Case ID: **************** and was told it would be resolved in ***** hours. Since then:Aug 26-Sept 3: Repeatedly asked to redo the same troubleshooting steps (cart removal, logout/login, toggle CPNI, different browsers/devices).Sept 3: Escalated to a supervisor, told to wait ***** hours.Sept 6: Still unresolved, despite being well beyond the original timeframe.Because of the ongoing delay, my Pixel 8 Pro trade-in value dropped from $230 to $210, creating a financial loss I would not have had if I could have placed my order when first eligible.Resolution Sought:I request that Google:1. Apply the $450 existing-subscriber discount to my Pixel 10 Pro preorder.2. Honor the original $230 trade-in value for my Pixel 8 Pro.3. Ensure the underlying account classification issue is corrected so this does not recur on future upgrades.I have been patient for over two weeks, but each update has been a repeated delay with no concrete resolution. I would like this resolved promptly so I can place my preorder without further loss.

  Business Response

  Date: 09/06/2025

  Hello, 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  To get in touch with our Google Fi team directly, please contact us via this page: *****************************************************
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Google Support Team
  
  

• Initial Complaint

  Date:09/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal subscriber to the *** Sunday ticket ever since they started with having to go through ******* to purchase it. My price has been 480/into 4 months for years and now as a new customer they are paying 276/4 months. That is a huge difference and since I am not a new customer I am not able to get that price! A loyal customer of years should not have to pay more. I need this address from *******

  Business Response

  Date: 09/06/2025

  Hello,
  

  We apologize for any frustration the customer may be experiencing as a result of ******* products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly.
  To get in touch with our ********** team directly, please use this page: ************************************************************
  If the customer has already reached out through this page, we ask that they please share their existing Case ID, so we can further investigate. 
  

  Thank you,
  Google Support Team
  
  

  
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not allowed them to take my 18 dollars . I have an Zoom account i never needed a work space at all. I canceled once. I want my refund back now please call me at ************

  Business Response

  Date: 09/06/2025

  Hello , 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. 
  For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
  *****************************************************************
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Google Support Team
  
  

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner in **********, *******, running You Have It ***************************, and I feel compelled to share my ongoing struggles with Google and their Business Profile system.For months now, my verified and legitimate business profile has been suspended without clear explanation, despite my repeated attempts to provide the documentation they requested including:My business license and registration Photos of my branded vehicle Proof of my physical location Utility bills and other business documents Each time I submit what they ask, I either receive automated replies, or am told to resubmit the same documents over and over. My case has been escalated, but no one at Google has provided a real, human explanation of why my business profile remains suspended.This has had a severe financial and reputational impact:Potential clients searching for local cleaning services cannot find my business on ************************* company has lost leads and income because people assume my business doesnt exist.Ive spent countless hours chasing vague support replies instead of focusing on serving my ********** a small, local company, it feels like we are being punished by an unaccountable system, while big corporations never face these roadblocks. There is no proper appeals process, no live contact option, and no ************************************* holds enormous power over local businesses, yet their lack of transparency and human support causes real harm. It is unacceptable that legitimate, licensed businesses are treated this way.I strongly urge Google to:Provide clear, detailed reasons for suspensions.Offer a real, human appeals process instead of endless automated responses.Recognize the economic harm this does to small businesses who depend on visibility in search results.Until then, I will continue to raise awareness of this issue publicly, with consumer watchdogs, media outlets,

  Business Response

  Date: 09/06/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being hacked and controlled. My device is filtering what I have access to including what cars I am allowed to view and purchase by autolist. I am trying to find help from the *** and I would like for you to ask them to stop blocking me from calling them on my hacked device and allow me help for very real crimes including the years that my mobile data has been blocked and the complete theft of my life and identity.

  Business Response

  Date: 09/06/2025

  Hi,
  
  We have thoroughly reviewed your complaint and are unable to determine the specific product that you are experiencing issues with.
  
  We are willing to assist you further, however we would need more information to route your case to the appropriate team so that they can look into this ASAP.
  
  Heres what we need:
  
  1) What is the product that you are experiencing issues with?
  2) Any previous case ID that you could provide?
  3) Any other information that could help us to investigate this case.
  
  Once we receive this information, we should be able to assist you further.
  
  Regards,
  BBB Core Team
  
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23843698
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past two years, ******* has been illegally and maliciously been blocking people from using adblockers on their site, saying that it "violates their terms of service". This has caused anger and frustration with people who use their website. People including myself have been having to download a number of other adblockers that work with the site or downloading another browser all together. Now, as of September 4th, ******* has just started maliciously blocking users on Brave Broswer from watching videos and blocking Brave's adblocker. My adblocker was working on Brave for a while, now it's not. And every time I try to install a powerful adblocker such as uBlock Orgin Lite, ******* prevents me from using it and refuses to allow me to watch videos. And every time I'm forced to turn my adblockers off, they force me to watch numerous ads, unskippable ads, long ads, and those ads are just shoved down my throat. This abuse needs to be stopped. This blocking of videos is illegal and it's abusive. We have a right to use our adblockers so we are not forced to watch these useless ads. All we want is to just watch our videos ad free without being forced to pay for ******* Premium. This nonsense about "Video playback is blocked unless ******* is allowlisted or the ad blocker is disabled." needs to stop. Please let us use our adblockers, and let us watch our videos ad free. This garbage of blocking videos because we're using ad blockers is senseless, gutless, and cruel. Shame on you, *******. We are sick and tired of being forced into this tyrannical abuse.

  Business Response

  Date: 09/05/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *******************************************youtube/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely denied a ************** claim. Although I paid for the care and was enrolled at the time of the claim (cracked phone screen), the claim was denied saying I was not enrolled at the time for the claim. I am providing proof that I paid and was enrolled and the incorrect denial.

  Business Response

  Date: 09/05/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Pixel team directly, please contact us via this page: *******************************************pixelphone/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/4/2025 I purchased a google play gift card from ********* and when I try to redeem it on Google play, it says need more info. I do what it says and expecting them to reply with some AI response, I want a real human to confirm my gift card is real so I can use ******* code: 94JHMX3NMR3S5LH2 Google case id: ***************

  Business Response

  Date: 09/05/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
  Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp
  
  Thanks,
  BBB Core Team