Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,234 total complaints in the last 3 years.
3,355 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* has been making the app unusable for a while now; however, this AI age verification system really makes it awful. This system is actually making the internet less safe by making you prove your age, consolidating sensitive information and making identity theft much easier. Also, this system disproportionately affects disabled adults and even just those with childish interests, rather than actually protect children. There is a ******* kids app, and parents should be monitoring their children. I think ******* is going to remain unusable until this system goes away.
Business Response
Date: 08/20/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *****************************************************************.
Learn to manage your personalized content feed here:
**************************************************************************************************************************************
Use Content Settings to customize your feed:
*******************************************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team

Customer Answer
Date: 08/20/2025

Complaint: 23769272

I am rejecting this response because: my complaint is not about a purchasing issue. It is about the unusable nature of ******* now over this terrible AI system to scan everyone's watch history. I, and thousands of other people, want this policy rescinded.

Sincerely,

******* *******
Business Response
Date: 08/27/2025
Hi,
Thank you for sharing with us your concerns. ******* is committed to bringing the best, most age-appropriate experience & protections to users, especially our younger audience.

To learn more, please see our latest blog post on this topic: *************************************************************************************************

Sincerely,
The ******* Team
Initial Complaint
Date:08/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original date of unauthorized charge was May 10 2025. When I noticed the charge on my account I immediately began contact with google about this incident. I had to cancel the old card through my bank and got a new card. Per Google, I had to input the new card information in my google pay app and there has still been no refund issued to me. The last email states they issued a refund to a card ending in 4929. That was the original card which was canceled and the one they already tried to issue a refund to in the very beginning which did not go through either bc the card is no longer valid. I don't know what else to do to get my money back. My new card from the same company that had to cancel the old card ends in 3706. I don't know what else to do.
Business Response
Date: 08/26/2025
Hello ******,
We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at ************************************************;

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

For refund requests please contact us here: ***********************************************************************************************;
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
******************************************************************************************

Best,
BBB Core Team
Initial Complaint
Date:08/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/17/2025 around 7am est i was charged for a yearly subscription service of grindr xtra for $149.99 although i did not intend to make this purchase. i was asleep in bed but my phone must have been unlocked and rolling around with me in bed i figured if i let google know immediately and i canceled the subscription surely they would just issue a refund. no matter how many times i have tried to explain it to the automated refund request bot it says its against their policy. i have never done this before. it does show that i was issued a refund from google before, however i did not, what happened in that situation is that when i bought a new google pixel 9 it came with a year of google one for free, i had already paid for a month of google one so google automatically issued that refund. it seems just not fair that they would make me keep a yearly subscription to something i never intended to buy because its against their policy. if i could have got in touch with a real person about this im sure it would have been resolved but they have put an end to any real service agents whether it be on the phone or a live chat. i found a few 1800 or 1866 numbers that i tried but all of them are a thing of the past. hopefully this complaint gets them to actually give my request the thought that it deserves.
Business Response
Date: 08/22/2025
Hello Chase,
We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at ************************************************;

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

For refund requests please contact us here: ***********************************************************************************************;
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
******************************************************************************************

Thanks,
The Google Support Team
Customer Answer
Date: 08/22/2025

Complaint: 23766185

I am rejecting this response because:
I have reached out through the online support link and have had my refund request rejected. I never could explain my side to a real person and it seems I still am being responded to by AI. If this reflects how Google values a long time customer as an owner of multiple Pixel phones and a Google one member, I have to really rethink why I am supporting such a company.
Sincerely,

***** Halatayi
Business Response
Date: 09/03/2025
Hi team,
Thank you for contacting Google support.
We understand the customer is concerned about the refund for the "Grindr" subscription which was made accidentally but the refund request was denied and the customer attempted to get in touch with ********************** support but could not connect. We regret any inconvenience that this may have caused the customer.
The customer can find guidance about their concerns related to Google play: ******************************************************************************************
Upon reviewing their account, we discovered that the refund for the subscription was issued on 08/25/2025 associated order ID: ************************
Just a heads-up: Refund processing times can vary depending on their payment method. Most refunds are completed within 30 business days, but can be completed earlier. Refunds take different amounts of time depending on how they are paid. Learn more about how long refunds take. *************************************************************************************************************************************************************
We've also followed up with the customer via an email with the following case number: [2-4136000039547] in the subject line, in case the customer has more questions about it.
Thanks!
Initial Complaint
Date:08/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/17/25 google took over my Fitbit account and now my device does not work. There is no contact information for Fitbit or google only online support that doesnt work.
Business Response
Date: 08/19/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *******************************************store/answer/7334136?hl=en.

Thanks,
BBB Core Team
Initial Complaint
Date:08/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased *** Sunday Ticket in 2024 through ***** and military discount website at the price of $250 on August 8th 2025 i was charged with $559.85 for the same service without my discount. I was never notified of the upcoming charge which should not have occurred in the first place since I submitted a cancellation request before the renewal. I cannot believe you treat military and their family like this!I would like my money refunded as the *** Season does not start until September 4th, 2025 so no exchange of services has occurred. Please issue my refund immediately.Thank you,
Business Response
Date: 08/19/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
Unfortunately your report does not include any identifying information for the product you are seeking assistance on. Here is what we need to help you:
-Which Google product are you being charged for?
-Have you opened a support ticket with our dedicated Support Team?
-If yes, please reply here with your support ticket ID number.
Need a support ticket ID? To assist you as fast as possible, please visit our ************ Choose the product from the list and click Contact Us.
*******************************************
We will be happy to help you just as soon as we have more information.
Thank you,
Google Support Team

Customer Answer
Date: 08/19/2025

Complaint: 23763561

I am rejecting this response because:
[4-0056000039858

this is the case number for the dispute I opened up with ********** regarding the Sunday *** ticket purchase.

Sincerely,

**** **********
Business Response
Date: 08/25/2025
Hi ****,
Thanks so much for getting in contact with us and we're so sorry to hear about the unexpected renewal of your *** Sunday Ticket subscription.
It appears that one of our support specialists was already able to resolve this issue for you via Customer Support Case ***************. Please feel free to reach out via your existing case with any additional questions.
Regards,
The ******* Team

Customer Answer
Date: 09/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** **********
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am writing on behalf of my daughter, regarding her ******* channel @Brynns._.Life4ever, which was terminated on July 2 for circumvention. We never received any warnings, strike notifications, or explanation as to what she did wrong. She was 12 years old at the time (now 13), and any mistake was completely unintentional.We submitted appeals on July 2 and July 16, but received no meaningful response, then finally on Aug 18 we were told her ******* channel wont be put back on ******* with no real explanation or chance to make things right. She loves creating content and is heartbroken to lose her channel. We respectfully request a manual human review of her channel, clarification of what policy, if any, was violated, and consideration for reinstatement. We will work with you to make her channel safe and follow guidelines. Alternatively, if the channel cannot be reinstated, we request written clarification on whether she is allowed to create a new channel safely without violating *******s circumvention policy. I feel if she made a mistake at 12 years old, she shouldnt be banned for life. Shes young and mistakes happen and shell work hard to follow the community guidelines and do better. Thank you for your time and *****************: @Brynns._.Life4ever
Business Response
Date: 08/20/2025

Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team

Customer Answer
Date: 08/20/2025

Complaint: 23763506

I am rejecting this response because:
Thank you for your response to my recent inquiry regarding my daughters terminated ******* channel. Unfortunately, the guidance provided (try Google support channels) does not resolve our situation, as those channels either direct us back to the same automated forms we have already used or do not provide any actual pathway to speak with a human about the termination.

To clarify:

This was my daughters first and only channel, terminated without a clear explanation beyond a generic Community Guidelines violation.
The initial termination notice mentioned circumvention, which cannot apply since no prior channels existed.
The appeal denial simply repeated Community Guidelines violation, but gave no specifics.
As a parent, I want to ensure my child understands what mistake was made so she can learn and avoid it in the future.

We respectfully request that her channel be reinstated. She is now 13 years old and fully understands the importance of following *******s Community Guidelines. She is committed to doing better, avoiding mistakes, and creating safe, positive content that aligns with ******** rules. This channel is very important to her, and she hopes to continue it into the future with the goal of eventually growing it and monetizing it.

If reinstatement is not possible, then we ask for clear permission for her to start a new channel so she can move forward cleanly. We want to ensure that any new channel is created in compliance with ******** policies, not in violation of the circumvention policy.

Automated responses and general links are not sufficient in this case. What we need is accountability and a real answer from a human reviewer, either with reinstatement or with specific next steps that allow her to continue creating responsibly.

Thank you for your time and for helping resolve this matter in a way that is constructive for a young creator who is eager to learn, improve, and be part of the ******* community.

Sincerely,
****** Kopec
Channel URL:
*******************************************
Email:
*************************************

Sincerely,

****** *****
Business Response
Date: 08/27/2025
After careful review, we determined that your channel is in violation of our Terms of Service and has been removed.
Content that violates ********* Terms of Service or that encourages others to do so is not allowed on *******. This includes posting content previously removed for violating our Terms of Service, posting content from creators with a current channel restriction, or posting content from creators who have been terminated under our Terms. Posting such content is considered circumvention under our Terms of Service, and may lead to your ******* channel being penalized or terminated.
Customer Answer
Date: 09/06/2025

Complaint: 23763506

I am rejecting this response because:

Thank you for your response. I truly appreciate you taking the time to review this, but I still feel some of my questions havent been fully answered.

My daughters channel (@Brynns._.Life4ever) was terminated for circumvention. The explanation mentioned reposting removed content, posting content from restricted creators, or posting content from terminated creators. I just want to better understand this, because:

We never received clear notifications. She was never given warnings, strikes, or explanations that certain content had been removed for violations. Without that information, she couldnt know that reposting would be an issue.
Knowing other creators status is unclear. If ******* says she used content from restricted or terminated creators, how could a 12-year-old reasonably know that? If the content is still viewable on *******, its not obvious to her that the original creator is restricted or terminated.
Any mistakes were unintentional. She was 12 at the time (now 13) and navigating ******* mostly on her own. She loves creating content, and I do my best to guide her. With clearer communication, I know she could have avoided these problems.
One important question is still unanswered. If reinstatement isnt possible, can you please confirm whether she is permitted to create a brand-new channel without violating the circumvention policy? Wed like to give her a safe, positive path forward if her old channel cannot return.

Id be so grateful for a more specific answer to these points. My daughter is heartbroken to lose her channel, and we just want to make sure she has the chance to learn, do better, and enjoy creating on ******* within the rules.

Thank you so much for your time and understanding.
Email: *************************************
Channel: @Brynns._.Life4ever
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 3rd 2025 3:44pm I bought a Google Play card from ****** and tried to activate it on an account. The card did not work so I tried another account. The card did not work so I tried a third account and this is what I said to contact Google in which I did. Google sent me one email and I have replied three times yet they have not replied back to me. I work hard for my money and I want my gift card. I'm not asking for a refund I just want my $110 ... I would actually appreciate more then $110 because I have lost A LOT of progress on my game from not being able to claim my card. $220 would be good as the package I get costs $110 and this would help me catch up with my progress. I even attempted to go back to ****** to see if there was some miracle they could help in which you know and now I know they can't help.
Business Response
Date: 08/22/2025
Hello ******,
We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at ************************************************;

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

For refund requests please contact us here: ***********************************************************************************************;
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
******************************************************************************************

Thanks,
The Google Support Team
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered you ********** streaming service I was supposed to be billed at the end of each month. Unfortunately, they were billing me on third of the month and then again on the 26th of the month so I have been being billed twice per month. Ive called themexplain to them the situation, and they said they will look into it, but they will not reimburse me all the extra money because it was too money. So they made extra money off of me for over a year and will not reimburse my money back.
Business Response
Date: 08/24/2025
Hello,

We apologize for any frustration the customer may be experiencing as a result of ******* products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly.

To get in touch with our ********** team directly, please use this page: ************************************************************
If the customer has already reached out through this page, we ask that they please share their existing Case ID, so we can further investigate.

Thank you,
Tory
Google Support Team
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 days ago I got a warning for uploading a beat that I worked hard on in FL studio and decided to also send it to my friend he also uploaded it on his channel we both got a warning my friend decided to reupload he got a strike but he appealed and to my Suprise it was a ******* mistake and this song shouldn't have been flagged..... he got the strike removed but for me I already deleted the video I cannot appeal and now because of the warning I got shadow banned my shorts are barely getting any views after this warning and before I was reaching 1k views now barely 20 views. Here is the link to the video that got me the warning that is now on my friends channel For me I posted it as a Shorts video btw unlike my friend but here is the link ************************************************ My issue is I cannot appeal whatsoever since I already delete the video I EITHER NEED YALL TO ALLOW ME TO APPEAL (I DO NOT NEED THE ***** BACK ON MY CHANNEL) OR REMOVE MY WARNING AND SHADOW BANNED. Even my subs are annoyed by this you're making your community hate you *******..... My subs aren't getting my shorts videos in their feed. The more you keep making mistakes the more the community will hate you. Let alone this year I've had 20 issues already with *******..... I like ******* but day by day I just feel like I'm moving away from it after every issue that I had with it. And this has been the biggest of them. One of my friends had received a warning he did attend the ************* like I did. But after those 90 days his warning was gone but not his shadow banned. His views kept being locked at a low number sometimes even reaching 0 views. and I don't want that to happen to me because of a ******* mistake. NOT A ME MISTAKE BUT A ******* MISTAKE. My email is ********************** my Channel is @ALBwesam Do your thing and solve your mistake. Thank you.
Business Response
Date: 08/18/2025
Hi,

We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

Regards,
Sophie
The Google Support Team

Customer Answer
Date: 08/18/2025

Complaint: 23762109

I am rejecting this response because the link they gave me is not even a contact us option...... There isn't any way whatsoever to contact them from this link. I choose ******* and the only option is to make a postt for the ******* community and not ******* themselves. You can only make a community post other then that it's impossible to contact them through there. That's why I used the BBB. So please fix this issue here, I can give some more info if wanted.

Sincerely,

Alb Wesam
Business Response
Date: 08/26/2025
Hello,

Thank you for reaching out with your concerns.

We have reviewed the video you appealed and determined that it is in violation of our Community Guidelines.

******* is a platform for free expression of all sorts and we take great care when we enforce our policies. While we try to allow as much content as possible, hate speech is not allowed on *******. We remove content promoting violence or hatred against individuals or groups based on any of the following attributes: age, caste, disability, ethnicity, gender identity, nationality, race, immigration status, religion, sex/gender, sexual orientation, victims of a major violent event and their kin, or veteran status.

Upon review, we have removed the video per our Hate Speech policies as it contains use of racial, religious or other slurs and stereotypes that incite or promote hatred based on any of the attributes noted above. This can take the form of speech, text, or imagery promoting these stereotypes or treating them as factual.

For further information, please visit our ************ *********************************************************************************************

Sincerely,
The ******* Team
Customer Answer
Date: 09/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Alb Wesam
Initial Complaint
Date:08/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google/********* charged my debit card $400.68 on August 10, 2025 for the *** Sunday Ticket without my knowledge. . I never to the best of my knowledge made that purchase or consented to it when I began my subscription last Spring of 2025. I never received a notification email from Google that I made that purchase, my debit card would be charged, or was charged providing a receipt. I contacted their unauthorized purchases department via website but they told me there was no fraud and to contact my bank. No further assistance or refund extended. I have placed a dispute with my bank. I looked at Googles policy on line and it stated no refunds. I tried to contact their billing department but they do not have the capability to speak to them by phone which is obviously deliberate after they fleece their customers using the payment method established for monthly subscription charges. I tried through their website to get a refund and I could not locate that capability. It appears Google is using every website complicated means and unfair refund policies to receive monetary funds via bank or credit card without authorization for a *** Sunday Ticket subscription not requested. I just want a refund as I have not watched one *** game and I cancelled it on 08/17/2025. Please help me receive a refund and thanks
Business Response
Date: 08/20/2025
Hello,
We apologize for any frustration the customer may be experiencing as a result of ******* products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly.
To get in touch with our ********** team directly, please use this page: ************************************************************
If the customer has already reached out through this page, we ask that they please share their existing Case ID, so we can further investigate.

Thank you,
Tory
Google Support Team

Customer Answer
Date: 08/20/2025

Complaint: 23761792

I am rejecting Googke respinse be sure its just AI and their also because: Googles response was basically a form letter on their website. You are not working directly with a human being.
This is what I found on the link Google provided:
For Season Passes we do not offer cancellations or refunds for *** Sunday Ticket. You can cancel your automatic renewal for future seasons.
How can any business have a zero policy on refunds for any product. I did not knowingly subscribe to the *** Sunday Ticket and I had no warning Google would use my monthly subscription payment method to take $400.68 from my Checking account, Then create a tech avenue to stonewall you from talking to their billing department like other streaming companies.
I need to speak to a Google representative by phone that deals will billing. I need them to do the right and honest thing.
Sincerely,

**** ********
Business Response
Date: 08/27/2025
Hi ****,

Thanks for raising this to our team. I'm sorry to hear that you were charged for the *** Sunday Ticket subscription without your authorization. A Support Specialist from the ********** team will reach out to you in 24 - 48 hours so we can sort this out. We look forward to resolving this case.

Regards,
The ******* Team

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