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Business Profile

Security Guards

OSOS Security Svc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Heres a sharper, more structured version of your review with the added points you wanted:?This company operates in a highly deceptive and untrustworthy manner. I initially requested to cancel my course enrollment and followed up with a request for a refund. I was contacted and explicitly told that a refund would be issued. However, after I filed a claim through REMOVEDto protect myself, their response suddenly changedthey told me to just proceed through REMOVEDinstead of honoring the refund they had already promised.If they genuinely intended to refund my money, there would be no reason to push me toward a dispute process. When I mentioned escalating the matter through my credit card company, they casually responded go right ahead, which strongly suggests they had no real intention of issuing a refund in the first place.Beyond that, their business practices lack transparency. At no point were cancellation penalties or refund policies clearly disclosed, which is misleading and unacceptable. The overall experience reflects poor internal communication, low morale, and inconsistent handling of customers. Its difficult to trust a company that contradicts itself and avoids accountability at every step.I would strongly caution others before doing business with them.

BBB Accreditation: None

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.