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Business Profile

Computer Software Developers

Quicken Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Quicken Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay yearly to have our banking downloads entered and downloaded to this program. Considering that I pay to have my information on the software, I should have access to my private information that was downloaded for previous months. EVERY year during tax time, I start trying to access my information that was loaded. This company holds my personal and private data hostage. Because my membership expired, they do not allow me to access the information that was loaded while I had paid for my subscription. EVERY year I go through the same thing, I have to sit on the phone with someone to "manually" give me access to my information. I am so upset that here we are again trying to access my private information and I do not have access to ANY information including being able to add my new subscription code to continue using the program. I think that this time I will be filing a complaint with the states attorneys office too as this problem is forever ongoing and they take advantage of consumers. Take a look at the attached image- My only option is to click OK and completely kicks me out. SHAME ON YOU QUICKEN!!!!!!!!!!!!

      Business Response

      Date: 01/25/2023

      Currently in contact with customer

    • Initial Complaint

      Date:01/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 12, 2022 I purchased a program from Quicken for $41.88. The program is used to manage my finances. I have purchased this service for more than 3 years. Normally I use the program to download bank transactions from Chase. This has worked perfectly until recently. From December 2021-June 2022 all transactions are missing from the Quicken software although they are visible in my Chase account. Because of this I have not been able to reconcile my account nor get records for my taxes. I spent 3.5 hours with customer support and they said it is a Chase problem. I spent 1.5 hours with Chase and they claim its a Quicken problem. I requested a $41.88 refund from Quicken for a software that isn't working. They refused saying that it has been more than 30 days since the purchase. I would like to file a complaint as well as receive a refund from Quicken.

      Business Response

      Date: 01/19/2023

      We've fulfilled this customer's request. 

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I upgraded my Quicken Software on August 25, 2022. At the time I paid $41.00 for a year's subscription, around $43, with tax, charged to my credit card. I DID NOT SIGN UP FOR ANY OTHER SERVICES. In the fall, I noticed that **** "preauthorized charges" were being withdrawn directly from my checking account, and the payee was listed as PayPal. I spent several months trying to determine why PayPal was withdrawing **** per month from my account. After much research, I determined that the withdrawal was being made by Quicken, for a monthly bill payment service that I NEVER SIGNED UP FOR, from a bank account that I didn't share information about (perhaps that bank account was already linked to my Quicken account from many years ago, as I have been using Quicken since ****). I called Quicken asking for a refund of the ***** that had been withdrawn from my bank account and was told that it could not be refunded as it is a monthly subscription. I was unable to cancel the subscription, or removed my bank account information from the Quicken website. It would be very simple for anybody clicking the "reactivate" button to reactivate the subscription.

      Business Response

      Date: 01/17/2023

      Complaint addressed. 

      Customer Answer

      Date: 01/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 17, 2022 I paid Quicken $63.47 for an annual subscription. On January 2, 2023 or before essential functions of Quicken stopped working. When I try to update accounts to manage my finances it freezes the entire program. **************** will answer no questions, only commenting that it is a known issue. The company offers no help, no fix, no suggestions, nothing. And it is now in a monopoly position with no viable commercial competition. The internet is full of thousands of complaints about the fact that this monopoly product is not working.

      Business Response

      Date: 01/12/2023

      We have a scheduled call with **************** on Friday, 01/13/2023 to address his concerns. 

      Customer Answer

      Date: 01/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company, after a long argument, agreed to compensate me by extending my 1 year subscription by 1 month for free.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quicken a few years back informed me that quicken **************************************************************************** a offline capacity since I purchased the program. This week The ** it is on I am preparing it to be wiped for a new Windows 11 installation. I installed Quicken 2017 on my other ** and the software is trying to connect to the quicken servers to validate to run. It gets a blank screen. I sent a message to the office of the president that they cannot block my paid in full program and they had someone from ********** call and is completely ignorant on what a purchased software is and that Quicken needs to update there system to allow reinstallation of the software. Currently my workaround is to install the program then go to the old ** and copy all the files over to the new computer to get it to work. I should not be doing this since I paid for the program. I also acknowledge the online portion has been removed from the paid program version and can do everything manually.

      Business Response

      Date: 01/06/2023

      We've reached out to this customer. He self-resolved.

    • Initial Complaint

      Date:12/27/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to install a aversion prior to my subscription was expired and it's supposed to be available, but the process explained on the Quicken website is not working.

      Business Response

      Date: 01/02/2023

      This inquiry has been addressed. 

      Customer Answer

      Date: 01/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They just need to better trained their customer service staff

      Sincerely,

      *****************

    • Initial Complaint

      Date:12/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/12/2023, I processed a cancellation over the phone with a quicken representative because I no longer wanted to renew the software. I explained that I do not use the software. Today, there is a pending charge on my card for the software. The representative informed me that she removed my credit card information so that no charge would occur and the charge still occurred. I did not authorize Quicken to charge my account.

      Business Response

      Date: 01/02/2023

      This inquiry has been addressed.

    • Initial Complaint

      Date:12/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2017 I bought a new laptop and a new Quicken 2017 at ******* I did not like the laptop, so I decided to use my old PC and use my version of Quicken 2010 until I bought a new PC. Life throws you curves and I did not buy a new PC until 2022. When I loaded my Quicken 2017 to the new PC it would not allow me to use it. Quicken is telling me I have to buy a subscription. I do not want a subscription. I have been disabled for 12 years and I only use Quicken to keep records of my checking and credit cards since ****. I do not use the ability to download these. I enter them myself. I did not buy it to end up buying a subscription that is useless to me.

      Business Response

      Date: 01/02/2023

      We've addressed this inquiry.

      Customer Answer

      Date: 01/03/2023

       
      Complaint: 18599450

      I am rejecting this response because: I still cannot use my Quicken **************************** January 2017. They are trying to stiff me with a subscription. When I bought this program there was no such requirement.

      Sincerely,

      *************************

      Business Response

      Date: 01/12/2023

      Product unsupported. We've attempted to reach this customer by phone and opened communication via email to answer all of his questions. 

    • Initial Complaint

      Date:12/08/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an older version of Quicken and a box popped up for me to update my Quicken. Once I updated the Quicken, it wanted me to buy a newer version. Called Quicken and they told me that they can't do anything and that I shouldn't clicked on the update button, it locked me out of my files. Quicken is tricking people into buying newer versions of their software at a new yearly price. Quicken should be letting people know that the updates are for newer version of their software, and they will be a price for the new version.

      Business Response

      Date: 12/16/2022

      Issue addressed

      Customer Answer

      Date: 12/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I was promised that I would not have any problems with the Quicken software. Thank you for your help in solving this issue.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 2022 I subscribed to the Quicken ****************** in ******* and after configuring my accounts, I headed out to Europe on business and for the duration of my trip I was locked out of my quicken account and all my data which is critical to my work. All the calls I made to support since then resulted in their saying it does not work outside North America. I called them when I got back and the agent said you should have asked the question (of whether its works outside North America) before subscribing! There was no mention of this on any of their terms.

      Business Response

      Date: 12/16/2022

      Customer request has been fulfilled and we've opened communication with him.

    Quicken Inc. is NOT a BBB Accredited Business.

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