Complaints

This profile includes complaints for Quicken Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quicken Inc.

  3760 Haven Ave. Menlo Park, CA 94025

• 

  Quicken Inc.

  180 Jefferson Drive Menlo Park, CA 94025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Quicken's budgeting product, Simplifi, a few years ago, and decided to try it again. After re-subscribing, I was horrified to find out that even though I hadn't had a subscription in the intervening years, ******** had maintained links to my bank accounts. I immediately cancelled my subscription - this was within minutes of signing up. I have since been fighting with Quicken for days to try and get it to delete my data. It insists that it cannot until my subscription is up - one year from now. It claims an inability to do anything becuase I purchased through the Apple app store. What I suspect is going on is Quicken has found a way to work around the **** by insisting that people run out pre paid subscriptions before honoring any deletion requests, and claiming an inability to do anything about subscriptions purchased through the app store. I have no intention of using any Quicken product ever again. They should not be allowed to hold on to my data for a full year.

• Initial Complaint

  Date:11/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Quicken Simplifi app from Apple Store with the understanding based on website information that any quicken product can be refunded for any reason within 30 days. I requested a refund from ***** twice and was denied both times. I went to Quicken customer service and submitted a ticket and was again denied, telling me I had to request a refund through *****! For me this is FALSE ADVERTISING! If the website for the Simplifi app shows a refund is available within. 30 days AND the Quicken website for all products indicate the same I should be provided a refund.

• Initial Complaint

  Date:11/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quicken is failing to provide a service that is advertised and is charging me for.Quicken bill pay is not working - please refer to ************************************************************************************************************************************* I'm also complaining due to the software failing frequently. Slow performance in the application is unacceptable saving transactions, switching between accounts.Due to the time and frustration this poor software is causing **** am requesting an additional year of service to be added to my current subscription end ******* user id in ********************** is *************************************************

• Initial Complaint

  Date:10/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quicken used to be a great product but they have gotten greedy and are scamming users. I've been using Quicken since about 2010, had to upgrade it several years later when I got a new computer because it wasn't compatible. Then in Oct 2024 I got another new computer and again it wouldn't work because it was an outdated version. I then purchased a new version and unknown to me, it was a yearly subscription. I would never purchase a product with a yearly subscription since I had been using Quicken for many years without having to renew. In Oct 2025 I found that Quicken charged my credit card $53.88 for the yearly subscription, which I did not approve. I called them and they were unable to show me where I approved a subscription or any approval for an additional charge. They offered me another "subscription" that I would be able to continue to use without renewing and charged me another $54.52. I asked for confirmation that I would not be charged again and they were unable to give me anything in writing. When I look at my Quicken account now, it shows that it expires on Oct 28, 2026 and then there's a button to resume subscription. This does not look like I will be able to continue to use it without renewing.

• Initial Complaint

  Date:10/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed another recent complaint with the BBB about Quicken because of all of the problems with my Fidelity accounts and the incorrect downloads which has resulted in incorrect balances in my accounts, but ********************** has not responded to this BBB complaint which should tell you about how poor their customer service is. Now I am also dealing with the same problems with my ********* account and my ************************* accounts. I have spent numerous hours on the phone with Quicken trying to fix these errors, but no one at Quicken seems to know how to fix these problems. On 10-24/25 I spoke with 3 supervisors at Quicken none of which knew how to fix any of these problems. How can Quicken have so many problems with it's software and not have any employees who can fix them? I am paying for this service and will most likely cancel since Quicken's software doesn't work anymore. I will be looking for a more reliable financial software company.

• Initial Complaint

  Date:10/22/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was $77.88 for quicken which I have not used in years. I called and they asked charges to be reversed as I had authorized it and had not used quicken in years. They said they sent emails but they all went to spam as I dont use quicken any more. I asked to speak to a person above ****** from ************** she refused to let me speak to someone higher up. Called ******** to dispute charges and waiting on a response.

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Quicken for several years, in the past two weeks I have had two instances where I couldnt locate my check register. I called the first time and a customer representative fixed the problem. Today I called again to fix the exact same problem. I spoke with **** ********. Bottom line to get the problem resolved I would have to pay $400+. I told him no. I asked him to restore my register and then I would cancel my subscription to Quicken. At the point he canceled it. I called back to get someone else to help me. ***** **** told me I caused the problem myself. This is the worst customer service I have ever experienced.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a paid subscription for Quicken Deluxe for Mac and there was recently a change in ******************** connection method in Quicken that has resulted in incorrect downloads and incorrect balances in one of my Fidelity accounts. I have contacted Quicken multiple times about this issue and Quicken has been unable to fix the problem for almost a month now. A lot of other Quicken customers are also being impacted by this. How is it possible that Quicken doesn't know how to fix this problem and that it could takes weeks (and possibly months) to fix it? Since I am paying for this subscription it is unacceptable that this is happening. I see that Quicken has an "F" rating with the BBB which I am not surprised by given Quicken's inability to properly maintain and fix its own software problems.

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an annual subscription to Quicken Simplifi (renewed through October 2025). The Savings Goals feature, which is the main reason I subscribed, has been broken for several weeks due to a confirmed bug. Despite multiple support chats, the company has refused to issue a credit, refund, or extension, citing their 30-day refund policy. This is not buyers remorse, it is a failure to deliver the core functionality advertised. I am requesting a subscription extension or a partial refund covering the downtime.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem Need software issues resolved- unable download transactions. going on for in excess of 20 days. Affecting my productivity! need company attention on my issue!