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Business Profile

Computer Software Developers

Quicken Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Quicken Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quicken Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an annual quicken subscription that allows me to connect my bank accounts and credit cards. For the past two months, quicken has failed to provide secure access to ****************. When I called a month ago, I was told after 1 hour of troubleshooting that the problem was the relationship between Quicken and Amex. I tried again over the weekend to connect to **** and was unable. It is unacceptable for Quicken to fail to negotiate for access to Amex credit cards for months! This is a major financial service provider and the gap is unacceptable.

      Business Response

      Date: 01/27/2025

         

    • Initial Complaint

      Date:12/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a two one-year subscriptions to Quicken Deluxe, but I am unable to redeem the codes. I have attempted to resolve the issue by contacting Quicken Customer Support and spoke with ******. He was unable to provide a resolution.This situation has been quite inconvenient, and I would need your assistance in resolving the matter promptly. Please let me know how I can proceed to activate my subscription.

      Business Response

      Date: 01/13/2025

       

      Customer Answer

      Date: 01/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:11/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quicken sent me a notice that my subscription would renew next month so I logged in and cancelled the renewal. I searched everywhere for the option to delete my data but found nothing. Waited for customer service to open. While still signed in to my account I called the support number in the upper right on my account page. The *** had more emails generated for me to click on and finally it said it will take 35 to 90 days to delete your data. I find this unacceptable because this software was connected to my bank account. I called again and the second *** put me on hold for over 20 minutes, and refused to pass me to a supervisor saying I had no subscription with them. I hung up and changed the password on my bank account. I've spent four hours trying to get this done and find this company's business practices to be predatory and scammy. The desired outcome is for my data with this company to be deleted, to not be shared with anyone, to notifiy me when my data is deleted and then to stop communicating with me once the data deletion has been completed

      Business Response

      Date: 11/25/2024

         

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Quicken Simplifi subscription for their budgeting app. One week ago the app lost connection with my financial institution, Capital One. I followed the app support directions to reconnect the accounts but continued receiving error messages. I tried contacting support multiple times over several days but they are only open during standard business hours. I finally got in contact with them today and the representative went through several steps to troubleshoot the issue but then had to escalate the issue to the engineering team. I sat on hold with the representative for 2.5 hours while he communicated with the engineering team. What he failed to tell me is that the whole time he was putting together an escalation ticket. I thought he was working with the engineering team to fix the issue. It is completely unacceptable for me to wait that long for the representative to submit a support ticket. The company needs to fix their business process to be more efficient. The representative was unable to give me a timeframe for when the issue would be fixed. I will not continue to pay for a service that isn't working. If they are unable to fix this connection issue within this week, I will cancel my service.

      Business Response

      Date: 11/20/2024

        

      Customer Answer

      Date: 11/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that the connection issue to my accounts has been resolved. I still believe that Quicken needs to resolve inefficient processes involving escalating technical issues as it should not take as much time as it did to simply submit an escalation ticket. I cannot recommend this company to other customers.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not know how I got involved with quicken wireless.Each time I talk to them they want $43, I did pay that once.Now, whenever is make a phone call out to any phone number, including my own phone, it is answered by Quicken Wireless.So now my phone is useless for me. I would like the use of my phone restored ASAP.This company is terrible. Worst thing i have encountered.

      Business Response

      Date: 08/15/2024

        

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: No fix for Product Issue with Quicken Classic Premier Issue: I am facing issue synching transactions from ***** Fargo Advisors brokerage from Feb-2024 Sequence of steps/Actions: 1) Reported the product issue to Quicken support and they asked me to contact ***** Fargo Brokerage. The quicken support did all possible diagnostics in real time and still did not resolve the issues 2) I contacted ***** Fargo brokerage and spoke to multiple teams with an escalation - and they told me this need to be addressed/fixed by the product team as this is not *** product - in this case Quicken. Spend almost 2 hours talking to *** support.3) I called Quicken support and updated them with the *** feedback and the rep mentioned that he will escalate this to the product team and wait for a fix in coming months. Also, other customers is facing the same ******** I waited couple of months for a fix, but since there is none - I called quicken support again on Aug 7th, 2024. The rep again did all sorts debugging and still it didn't work and then told me that there won't be a fix from Quicken and they are not willing to resolve. I spoke to the supervisor as well and that person was arrogant and was not even willing to listen or address the product issue even after I had spent so much time.5) As a consumer to the product for almost ***************************************************************************************************************** circles without a resolution. Please take necessary action and help with the resolution.

      Business Response

      Date: 08/15/2024

         

      Customer Answer

      Date: 08/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Quicken Deluxe 2017 in Feb 2017 (perpetual license)Have used it for 7 years and have moved it from computer to computer when upgraded my PC Have used Quicken 2017 on Windows 10 for years.Recently obtained new PC with windows 10 Quicken 2017 will not install due to the company "Quicken" will not allow older versions of Quicken to activate.The Quicken company has effectively disabled my Quicken 2017 perpetual license by no longer allowing this version to activate.I understand the company no longer supports Quicken 2017 but that is different than not allowing customers to install a licensed product any longer.

      Business Response

      Date: 08/08/2024

         

      Customer Answer

      Date: 08/08/2024

       
      Complaint: 22108711

      I am rejecting this response because:

      I still maintain that I purchased Quicken 2017 from a reputable business as a stand alone software program and it was not a subscription.  It is my belief that Quicken has no right to disable the functionality of my software I purchased and have been using since Jan 2017 for the sole purpose of forcing me and other consumers to upgrade to their more expensive subscription based program.  No longer maintaining the online features is certainly *******'s prerogative, but disabling my paid for software program is not acceptable.


      Sincerely,

      *********************

      Business Response

      Date: 08/12/2024

        

      Business Response

      Date: 08/14/2024

      Not sure why it is showing blank on your end, I was able to download the pdf response from BBB portal without an issue. I have re-attached it along with a screenshot of the opened pdf previously sent. Thanks.

      Customer Answer

      Date: 08/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me but I will accept it anyway..

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for quicken with the yearly plan however the software is unusable. Issues are as follows:Will not connect to Truist to download transactions Shows a positive balance for my credit bills Very dated software No way to cancel the yearly plan even though I just signed up within two weeks

      Business Response

      Date: 07/05/2024

         

    • Initial Complaint

      Date:06/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am using Quickbooks Online. In order to do the accounting for my business, I need to enter transactions with my bank, PNC, into Quickbooks. This is supposed to happen automatically. The automatic downloads stopped working several years ago. After that I called multiple times requesting tech support to fix the problem but it never was. Since then, the Quickbooks app would indicate that the connection to the bank was lost, but that I could restore it. So every time I needed to download bank transactions I had to manually restore the connection first. This wasted time but was tolerable. For the past few weeks the connections are still being lost but there is no way to manually restore them, and I have no way of getting bank transactions into Quickbooks. I have called many, many times about this. Quicken said they would work on it, refer the matter to higher level tech support, keep me informed of their progress, etc, but the problem has still not been solved. When I call now, their tech support has no record of my many, many previous calls. This is really an epic level of incompetence and irresponsibility.

      Business Response

      Date: 06/26/2024

      The complaint was addressed to the incorrect company. Quicken and QuickBooks are separate companies.

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to resolve what should be a very simple issue by calling tech support. They are completely inept who simply search to find an answer that I can do as well. They have no ability on their own, nor do they know their own product. At least the 1st tier support. I even asked to be escalated to a higher tier or management and they both refused to and both hung up on me conveniently shortly afterwards when they couldn't fix. Did not even try to call back. It is very simple... I need to update the bank acct # and routing # for check pay so when I go over my quota allowance you can charge me 3 bucks for 3 more checks...

      Business Response

      Date: 06/24/2024

        

      Customer Answer

      Date: 06/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Quicken Inc. is NOT a BBB Accredited Business.

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