Complaints

This profile includes complaints for Quicken Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quicken Inc.

  3760 Haven Ave. Menlo Park, CA 94025

• 

  Quicken Inc.

  180 Jefferson Drive Menlo Park, CA 94025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I had never signed up for Simplifi by Quicken. I don't need it. I don't want it. I constantly get emails from them with NO way to cancel or unsubscribe. They don't have a direct number to call them. There is supposed to be a chat somewhere, but I can't find it. I am well able to check my finances without a third party looking over my shoulder. I want them to ****** this subscription and DELETE any personal information on me! Their method of doing business does not agree with me.And - they are not BBB accredited.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Quicken due to multiple software bugs and a poor customer support experience.On May 9, 2025, while reconciling one of my Capital One accounts in Quicken, I found that it had stopped downloading new transactions after February, despite previously working fine. Other Capital One accounts continued to update without ******** troubleshoot, I manually downloaded transactions from Capital Ones website and attempted to import them into Quicken. This revealed an error: The account you selected cannot contain the data you have downloaded. This error did not appear during the normal update process and was only exposed through manual import.I then downloaded all transactions again, and instead of linking to the existing account, I created a new one in Quicken. The transactions imported successfully, but another bug occurred: the payee field was duplicated into the memo field for every transaction. This was previously a known bug that had been fixed but now appears to have been reintroduced.I called Quicken support and spoke with a representative named ******* around 2:20 p.m. ET on May 9. I explained the situation in great detail, clearly outlining the errors and steps I had taken. It became apparent that she was not understanding the issues I was reporting, so I asked her to recap what I had said. Instead of doing so, she abruptly said she would escalate the issue and placed me on a very long hold. When she finally returned, she simply repeated that she was still investigating and would escalateoffering no new information or help.When I asked her if she had an employee ID, she confirmed that she did but refused to provide it.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Quicken Delayed Check ***************** Reimbursement Dear Better Business Bureau,I am filing a complaint against Quicken due to financial losses caused by their delayed check issuance and their subsequent refusal to provide full reimbursement for documented expenses.Issue Overview:I followed Quickens instructions precisely when issuing payments, but due to their delay, I incurred multiple financial penalties. Quicken advised me to place stop payments in case the late check was processed which unfortunately occurred-- even though I cancelled the payment within quicken when it did not timely appear on the credit cards records. The costs I documented include:Bank fees: 2 stop payment orders @ $25 each Credit card penalties: 2 returned check fees @ $30 each Late payment interest: $13.89 I uploaded 8 pages of documentation, and after an exhausting and frustrating 1.5-hour phone call, Quicken admitted responsibility but only offered about $50 as a renewal credit, rather than reimbursing the actual financial losses incurred.Desired Resolution:I am seeking full reimbursement of $123.89 (less the $52.75 renewal credit provided), as these fees were directly caused by Quickens delay. Their refusal to properly compensate for their error is unfair to customers following their instructions and taking the time to document everything as requested only to spend another hour and 1/2 on the phone.I appreciate BBB's assistance in resolving this matter and ensuring that Quicken addresses this issue appropriately. And that others know of this issue which they said happens 2-3% of the time!

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer in good standing using an Accounting program that I pay a yearly license for . and have been for many years with : Quicken INC. (*********************************************************, **) I depend heavily on the "Quicken Basic " accounting program on a daily basis. Recently a computer failure forced me download and reinstall the software to run their program. I found it unusual when I was asked to change my original Password to install the program. The program re-verified my identify through emailing me a Code. When I stared the program it repeated the previous steps, but then Rejected my recently changed password. The Customer Support instructed me to turn Off any Anti-Virus and my VPN. They could not produce any documentation of this requirement. I want them to explain what is the Problem, and Allow me to Operate the Product I have Paid to use, without jeopardizing my Security.

  Business Response

  Date: 04/15/2025

       

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and had previously learned how the problem occurred.  I responded to them directly and informed them I am withdrawing any claims. BBB was very helpful for insuring Quicken was formally notified of the series of Events that lead up to the inability to open their application. Hopefully, Quicken will institute changes to the actual Installation process, such as post an Error code,  enabling their support to understand more precisely the cause of installation problems.
  

  Respectfully,
  
  **** *******,  ex-IBM CSR, Eng. Technol. 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Quicken regarding a persistent bug in their Quicken Deluxe software. When a file is attached to a transaction, the software is supposed to display a paperclip icon to indicate that an attachment exists. This feature always worked in the past, but at some point, the functionality broke, and the paperclip icon no longer appears.I have reported this issue multiple times, but it has not been resolved. The attachment itself is still present, but theres no visual indicator, which defeats the purpose of the feature and makes it difficult to manage and identify transactions with attachments.

  Business Response

  Date: 04/10/2025

          

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23152059
  
  I am rejecting this response because:

  We are trying to arrange a time to meet.  Id like to keep this open until we make contact and determine a resolution.

  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 04/15/2025

  The closure of this BBB complaint will not impact our internal ticket. We have a call scheduled with Ms. ******* on April 16th at 12 PM. If we cannot resolve the issue, we will escalate it to the appropriate development team or address it if it is part of an ongoing project.

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Quicken for the first time in early 2009, and since then have been using the product. However, every year Quicken requires that a user repurchase the product every year to use it which they term to be a "subscription". This appears to violate Federal Antitrust laws that the Department of **************************** should investigate, and on March 12, 2025, at about 11:30 AM, EST, after I contacted Quicken support about this issue, this is the response I got: 08:45 AM | ****** from Quicken Classic: You can't buy the software, you just purchase the subscription, you download the software the first time that you use the system and that's free but you still have to pay for the yearly subscription, Quicken has been always work like this and we will not change the way how it works, If you really don't like the software you can't stop using it there's no too much that we can do, I hope that everything goes well for you, wish you good luck, Thank you for reaching Quicken chat support, I hope you have an amazing day, take care and stay safe.Customers should not have to keep buying the software once every year for the exact same price - if it is subscription based it should be for less than what the cost of the software is, i.e., $20 annual subscription would be appropriate instead of paying $138 every year which is essentially a repurchase of the same software.

  Business Response

  Date: 03/13/2025

    

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the quicken budgeting app. One of the reasons why I chose to try the app is because I was told that I could cancel within 30 days. I tried the app and had trouble connecting my accounts. I tried all sorts of trouble shooting. I could not easily cancel the account. I made a ticket request. I had already tried trouble shooting and found another product that would connect to my accounts. The person who responded to the request just said we should try more trouble shooting instead. I did not use the quicken app after making this request. Approximately 11 months later quicken tried to charge my credit card for a new year of service. (Luckily my card number changed, so they were unsuccessful). I reached out to see about getting a refund because my timely cancellation request was ignored. They said they could not refund the money because the agent offered trouble shooting instead of cancelling the account and refunding me my money. This is a shady and unethical business practice. I would like a full refund for the account since it did not work, I requested to cancel within 30 days, and I did not use the app.

  Business Response

  Date: 03/11/2025

             

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a Quicken customer for more than 20 years. I curerntly use Quicken Classic Deluxe software. I've been having an ongoing issue where I am unable to add new accounts to the software. I waited for some time to see if the issue would be resoved before contacting Quicken Support. I finally contacted them on 02/25/2025. Support ticket number ******** After working for some time with a support technician for some time, he was unable to ersolve my issue and indicated that it would be forwarded to the software enginers for examination. He also indicated that, while no *** for resolution could be provided, he advised to to try again after 48 business hours.I waited until 03/02/2025 to see if the issue was resoved. It was not, so I contacted Quicken support again through their "chat" portal. I was told be the support technician that, "We apologize for the delay. This issue remains ongoing and our teams continue to work toward a solution. No *** or further details are available at this time."That is not an acceptable customer support answer. I'm sure I am not the onloy customer having this issue, so not being able to provide an ETA or any other information is unaccptable.Thank you to the BBB for your anticipated assistance.

  Business Response

  Date: 03/04/2025

     

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I thank the BBB for their swift advocacy on my behalf.  I not sure that I would have been able to resolve this issue without your help.

  Thanks, too, to ***** *. from Quicken's Office of the President who worked patiently and expertly to resolve my issue.

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to cancel my subscription on line, or remove my credit card information. When I navigate to the subscription page on line, I have no access to the "cancel subscription" action. It seems as if the business practice of Quicken is to state that cancelling a subscription is possible, using an easy on line portal, but the action is not available. Making cancelling a subscription impossible is a bad business practice. I want to cancel my subscription without having to cancel my credit card.

  Business Response

  Date: 02/26/2025

      

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Quicken to keep track of my bills I had an offer from ****** that after buying TurboTax software I will get a free year Quicken subscription after following the instructions on how to redeem it asked me for a credit card number and after submitting my order, I was charged $47.88 Then we tried talking for hours to Quicken and TurboTax nobody knew anything about it. So, I contacted ****** to challenge the $47.88 since it was supposed to be free, they were able to get my money back, but I couldn't access my file with my bill's information when I tried to use the software it would just shut down making it impossible to see anything. I don't use any online services basically it is like a spreadsheet with my information. Well, it felt that my file was hijacked that in order to see it I had to pay a ******. I found an offer for quicken online and paid $45.18 when I tried to activate the software it told me it was only for new subscribers and that I had to request a refund from quicken so I filled out the form it said it was accepted but never got the refund so I'm challenging again with the credit card company to see if they can get the money back. Then I saw another offer for 50% off $3.99 a month $47.88 for a year but I was charged full price $95.88 after talking to quicken they told me the best they could do was to give me 40% I went ahead and bought for $57.53 I was already behind my bill's statements for almost 3 months, but I told the person I was going to file a complaint and that's what I'm doing. I attached proof of what I just explained, It's not so much about the money, but how all of this was a big ordeal because of their wording on offers and how they handle their business. Thank you, Rozy

  Business Response

  Date: 01/29/2025

     

  Customer Answer

  Date: 02/03/2025

  lBetter Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****