Complaints

This profile includes complaints for Quicken Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quicken Inc.

  3760 Haven Ave. Menlo Park, CA 94025

• 

  Quicken Inc.

  180 Jefferson Drive Menlo Park, CA 94025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email around the end of the year saying my Quicken subscription would renew soon. I called to see how much it would be since there are now many options with better service now than Quicken. I was told it would be $59.88 (same as my current subscription). My bank account was recently charged $71.88.

  Business Response

  Date: 02/21/2024

  .

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me even though their reply contains inaccurate info. The business DID leave 2 voice mail messages, but neither contained a number to call back. No emails were EVER received from them about this complaint.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 I filed a complaint with the BBB:Quicken has forced a subscription model on me - I get this, I am willing to pay IF QUICKEN ACTUALLY WORKED AS ADVERTISED. Specifics are 85% of my bill payments are to the following Billers - and I have noted the problems with each:CHASE (2 accounts): Quicken alleges that Chase changed their security protocols and no longer supports bill pay. I dont trust Quicken and therefore I dont trust this answer.AMERICAN EXPRESS (3 accounts): in the past 2 days, Quicken displays incorrect Bills for my accounts. I have spent at least 2 hours on the phone with their tech support - the first time the tech claimed to have fixed it but the next day the problem reoccurred. the second tech stated **************** changed their protocol and i needed to adopt some new type of downloading. I asked for a supervisor - stayed on hold for another 15 minutes and then Quicken cut off the call.UNITED WHOLESALE MORTGAGE - Never worked. I filed a ticket 3 weeks ago - it was difficult to get answers on ticket status. I dont trust Quicken with this answer.QUICKEN CEO attempts to minimize all these issues - but when Quicken software bugs prevent 85% of my payments to be made - this is EXTREMELY POOR.There was NO response from the business As of now, February, **** - the problems continue with their Bill ******* features.Current problems with Billers - AMEX - multiple problems where accounts are conflated, payments failed and bills are not showing.Mohela - I filed a ticket last year - and Quicken said it was fixed. As of yesterday, a payment failed (in spite of me deleting and re-adding ****** and entering all the security questions - which Quicken validated)United wholesale mortgage - hasnt worked in a year.***** - stopped working and apparently Quicken has no plans to fix.so - 85% of the $ of my payments are failing.I requested a credit on my subscription - was told NO.It seems I am on a blacklist with this company.I hope they respond.

  Business Response

  Date: 02/13/2024

  ..

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the license and was using the program normally, but unfortunately some of my accounts are not "quicken accredited" or whatever the terminology it is.It would be very complicated for me to remember by heart which was the "fully connected" account (which would download all the transactions automatically) and "manual" account (the ones I would have to manually type in all the information myself.With that said, I decided to cancel the product, and cancelled the auto-renew membership in less than 2 weeks from the purchase.But... took me a bit longer to understand that that was only for the auto renew, and not regarding the 30 days trial "fully refunded".Well... since I bought it on Dec/14th, I tried to contact you guys on Jan 13th for the first time for the refund.The only available channel was the chat, as the phone calls are only available during business days (Jan 13th was a Saturday).The chat is limited... did not find a way to go to the agent from the available options (didn't choose "any" option and then try to re-route my request once connected).As Jan 15th was MLK day, BOTH chat and phone were unavailable.So I called today... and in the end, the agent told me that it's over the 30 days, and she could not do anything, as the system does not permit it anymore.Very disappointing knowing that because of a weekend/holiday (and because there's no way to contact the support for the refund of the trial period outside business days and hours) I am not able to get my money back?It was not my fault, Quicken should have a more straight-forward solution for the cancelation..

  Business Response

  Date: 01/18/2024

  ..

• Initial Complaint

  Date:01/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting software fix to "Quicken Classic Business and Personal ". The software only downloads one of one of the two bank transactions from a vendor because the transactions are the same (date, amount, description) even though each of the two transactions are for separate properties.

  Business Response

  Date: 01/17/2024

  . 

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried repeatedly to get someone text me or talk to me about a problem with my bank records having the wrong Payee and categories were incorrectly assigned as well in the Simplifi software. I gave up, and did not deal with it in a timely manner. I keep try on my own to figure out how to fix the problem. I finally got tired of manually correcting every error (1/6 were wrong). I signed up 11/24/2023, but did not ask for a refund until a few days ago. The software only allows a 30 day window to cancel. I still could not get ahold of a live person to cancel??? This is the worst customer service I have ever experiences.

  Business Response

  Date: 01/09/2024

   

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Quicken program was giving my errors to I reinstalled the 2019 program from my disk. Now I am totally locked out. The error (in accurately says) I have done this too many times. I can not use the program or retrieve my 2023 data. I have been without a "subscription" for some time now as I do not need any services from them. I only need the program installed on my computer from the disk I installed when I purchased the disk.

  Business Response

  Date: 01/09/2024

   .

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/3/2024 I signed up for a quicken account and tried to purchase quicken classic deluxe listed at ***** for a year, 50% discount from the normal price. After trying several different purchase options, the site would not let me submit payment (almost like the submit button was not functional).1/4/2024 I once again signed into quicken and was unable to submit payment. I contacted customer service through the chat option and the representative informed me the price is not valid. He then informed me the price is actually $5.99 a month which is $1 more then what is listed as the retail price on their page. I sent him the web address of the sales ad which shows the lower price as well as the expiration date of the sale (1/14/2024) but he said there wasn't anything they can do to honor that price and I would need to pay the new retail price.sale website: ****************************************************************************************************************************************************************************************************************************************** chat rep reply site:***************************************************************************************

  Business Response

  Date: 01/09/2024

    

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  I appreciate the great effort they put into fixing this issue. I am very happy with the outcome and hope to continue do business with this company.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/9/23 I signed up for Quicken's Simplifi budgeting app and paid $25.86 for a yearly subscription. App and web site encourages user to "link" banks, financial companies, credit card companies, etc. for up to date debit and credit transactions. App doesn't support many "big" companies like fidelity, *****************, Primis, etc. As a result I "chatted" with someone but was told I was chatting with Quicken which is different from Quicken Simplifi. He couldn't/wouldn't give contact info. Only phone number is a long distance #. No email. As app/web site fail to support many companies the product is on little use to me. Their web site mentioned a 30 day cancel option but the link only allows user to cancel future auto charges.

  Business Response

  Date: 12/12/2023

  See attached

• Initial Complaint

  Date:11/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I constantly, week after week, have tried to resolve this issue with Quicken support to no avail. I pay for ease and convenience, for automation and accuracy. What I get are excuses for a product that does not deliver what is promised! The reps only treat me like this is MY problem and take zero responsibility for a failed product. The issue is simple, each download from connected accounts disrupts and manipulates the files providing inaccurate information. I **************** and then in one "update" everything is no longer balanced! Every bank account is connected to other banking account and credit cards, so when the primary goes a stray, it filters through every single account. I purchased this program for ease so I would not need to enter every single item line by line. I pay for the ******************* Rental Properties version.

  Business Response

  Date: 12/08/2023

  See attached

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and was successfully using QuickBooks for my business accounting. All of a sudden and without any notice i could not access my QUickBooks, I took my computer to the shop and even bought a new computer thinking that was this issue. when i called Quicken they told me that i Had to pay Almost $1000.00 to access my accounting because they were changing to a subscription based only. Bottom line is that QUicken took my accounting software and will not allow me access to my accounting until i pay them $1000.00 annually. Now i cannot pay my bills, access my business accounting or invoice my customers. They brought my business to a stop.

  Business Response

  Date: 10/31/2023

  Please see the attached