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Business Profile

Computer Software Developers

Prisma AI, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 1 yr subscription with this company for their app Lensa AI. This purchase was on 12/23/22. I was able to use the app for about 1 week with no issue but then I made the switch to a different phone and lost access. I tried to restore the purchase on the new phone but the account would not link when I tried restoring the purchase and I lost access to the premium membership. Some time passed and I reached out to the customer service on 12/8/23 hoping for a resolution and restored access to the premium membership. The company was responsive at first but after a few emails started to delay their responses. They asked for me to try a few things to resolve this and get them more info to look into it which I provided. The last email I received from them was 12/28/23, they responded saying that I wasn't able to use the app since the subscription expired 5 days ago on 12/23/23. This is a very lazy response in my opinion and it doesn't feel like they made any effort to resolve the issue. Purchased on the Apple app store, order id REMOVED.

BBB Accreditation: None

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.