Business ProfileforSkechers U S A, Inc.

*************************** **************************************************************************************** APRIL 1, 2024 CEO SKECHERS USA, INC.330 ***************************** ***************, ** ***** ATTENTION: ******************************* UNFORTUNATELY, IM WRITING THIS LETTER TO YOU TO EXPRESS MY COMPLETE DISSATIFACTION WITH MY LAST TWO SKECHER SHOE PURCHASES. THE FIRST PAIR SHOWED SIGNS OF INTERIOR FATIGUE WITHIN THREE WEEKS FROM THE DATE OF PURCHASE. I RETURNED THEM TO AMAZON AND THEY REPLACED THEM WITH THE SAME MODEL. BEFORE I RETURNED THE SHOES I CALLED YOUR OUTLET STORE IN ********, **. AND WAS ADVISED THAT ALTHOUGH RARE IT DOES HAPPEN BUT IN ANYCASE BECAUSE I PURCHASED THEM DIRECTLY THRU AMAZON AND NOT SKECHERS AMAZON IS RESPONSIBLE FOR THE WARRANTY? THE SECOND PAIR DEVELOPED THE SAME ISSUE AT ABOUT FIVE MONTHS AND I CALLED YOUR CUSTOMER SERVICE DEPARTMENT WHO ACKNOWLEDGED MY CONCERN, SENT ME CLAIM INFORMATION WHICH I RETURNED PROMPTLY. THE PICTURES ARE CLEAR THAT THE SAME ISSUE (PREMATURE INTERIOR WEAR) AS MY FIRST PAIR HAS DEVELOPED IN THE SECOND PAIR. IM BEING TOLD TO SEND THEM BACK ON MY DIME AND AT SKECHERS DESCRETION (IF DEEMED DEFECTIVE) I MAY OR MAY NOT HAVE THEM REPAIRED / REPLACED ONCE THEY CLEAR THE INSPECTION? THIS IS TOTAL BS AND YOU KNOW IT. I STILL HAVE A TWENTY-FIVE PLUS YEAR OLD PAIR OF SKECHER SHOES THAT I WOULD CONSIDER IN LIKE NEW CONDITION AND HAVE PURCHASED PLENTY OF SKECHERS SINCE THAT PURCHASE THAT HAVE LASTED 5 PLUS YEARS EACH. IT IS CUSTOMERS LIKE ME THAT HAVE MADE YOUR COMPANY SUCCESSFUL. YOUR CUSTOMER CARE REP ******* SAID SHE WOULD PASS MY FEEDBACK ON TO THE APPROPRIATE DEPARTMENT BUT I FELT THAT YOURE THAT DEPARTMENT PERSON.***************************** SOON TO BE FORMER SKECHERS CUSTOMER...#********* - Sketcher Complaint Letter ******