Customer ReviewsforSkechers U S A, Inc.

*************************** **************************************************************************************** APRIL 1, 2024 CEO SKECHERS USA, INC.330 ***************************** ***************, ** ***** ATTENTION: ******************************* UNFORTUNATELY, IM WRITING THIS LETTER TO YOU TO EXPRESS MY COMPLETE DISSATIFACTION WITH MY LAST TWO SKECHER SHOE PURCHASES. THE FIRST PAIR SHOWED SIGNS OF INTERIOR FATIGUE WITHIN THREE WEEKS FROM THE DATE OF PURCHASE. I RETURNED THEM TO AMAZON AND THEY REPLACED THEM WITH THE SAME MODEL. BEFORE I RETURNED THE SHOES I CALLED YOUR OUTLET STORE IN ********, **. AND WAS ADVISED THAT ALTHOUGH RARE IT DOES HAPPEN BUT IN ANYCASE BECAUSE I PURCHASED THEM DIRECTLY THRU AMAZON AND NOT SKECHERS AMAZON IS RESPONSIBLE FOR THE WARRANTY? THE SECOND PAIR DEVELOPED THE SAME ISSUE AT ABOUT FIVE MONTHS AND I CALLED YOUR CUSTOMER SERVICE DEPARTMENT WHO ACKNOWLEDGED MY CONCERN, SENT ME CLAIM INFORMATION WHICH I RETURNED PROMPTLY. THE PICTURES ARE CLEAR THAT THE SAME ISSUE (PREMATURE INTERIOR WEAR) AS MY FIRST PAIR HAS DEVELOPED IN THE SECOND PAIR. IM BEING TOLD TO SEND THEM BACK ON MY DIME AND AT SKECHERS DESCRETION (IF DEEMED DEFECTIVE) I MAY OR MAY NOT HAVE THEM REPAIRED / REPLACED ONCE THEY CLEAR THE INSPECTION? THIS IS TOTAL BS AND YOU KNOW IT. I STILL HAVE A TWENTY-FIVE PLUS YEAR OLD PAIR OF SKECHER SHOES THAT I WOULD CONSIDER IN LIKE NEW CONDITION AND HAVE PURCHASED PLENTY OF SKECHERS SINCE THAT PURCHASE THAT HAVE LASTED 5 PLUS YEARS EACH. IT IS CUSTOMERS LIKE ME THAT HAVE MADE YOUR COMPANY SUCCESSFUL. YOUR CUSTOMER CARE REP ******* SAID SHE WOULD PASS MY FEEDBACK ON TO THE APPROPRIATE DEPARTMENT BUT I FELT THAT YOURE THAT DEPARTMENT PERSON.***************************** SOON TO BE FORMER SKECHERS CUSTOMER...#********* - Sketcher Complaint Letter ******

What happened to the Max ********** line? Every style that's available are "Slip Ins"!! I'm not 80 yrs old, I like to tie my shoes! I want the security of laces and hate the looks of a Slip In shoe! They look like Croc's. Bring back the Max ********** Go Run line with Laces!! I've purchased 5 pairs over the years to use at work, 10 hrs on my feet, but now have no options. Not too happy Sketchers!!

Within the last month I have purchased three pair of shoes from Skechers I have paid for them on line, they excepted my purchase; so far the end of the story I have never received any of the shoes. I want the shoes immediately or my money back.

I made an online purchase for a pair of weather resistant fall/winter boots. When they arrived they were NOT in a "wide" size. I sent them back for a refund. They are refusing to credit my debit card or issuing & mailing a check for the amount of purchase!!!!

Placed order and now I am ghosted. **************** is of zero help. Never received order, never received tracking, never received any emails. Avoid purchasing online at all costs unless you like going thru the hassle of filing a chargeback with your bank.

I've been buying sketchers for years. And it seems in the past couple of years the quality of the shoes has gone down hill.. I purchased a pair of casual shoes and a pair of the new "slip ons" . After 3 months they both pair started coming apart,stitching coming apart on one pair and the slip one souls are coming apart. For what sketchers charges they should last a lot longer. I think I'll try a different brand of shoes

I purchased two pair of shoes and received two pairs of shoes that I did not ordered. So I returned them and have not got any updates of my refund after 2 weeks. I tried to contact customer service and it was a nightmare. First, I called and hold it for over 45 minutes and still nobody answered it. I also tried live chat. During operation hours, I tried ********** and was told ********** that no live agents available. And finally I was able to chat with a agent, she asked my all the information and told me she will check, then she ended the conversation said I was not responding. I was waiting the whole time when she was checking (if she was really doing it), and it was only 2 minutes before she ended the chat, she did not even ask again if I was still there. Horrible horrible customer service experience. Will not purchase from Skechers again.

Horrible horrible Over 100$ ripped in 6 months Skechers didnt care They need to be shut down

This company has gone downhill. I used to wear their shoes all the time and just recently ordered 2 pairs online. They were made with cheap materials and both had an odd fit so I returned both. One of them had such a wide heel that I thought I had mistakenly ordered men's shoes. When I checked, the were women's. After returning them, they issued an e-credit instead of a refund claiming that they were worn. I couldn't have worn them because they slipped right off my foot if I moved. I contacted custom support twice and they refused to do anything about it. The one customer service rep was so incredibly rude and was gaslighting me. I will never buy this brand again. Bad shoes and zero customer service. Such a shame because it used to be an awesome company.