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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 28 Customer Reviews

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Review Details

  • Kymberlee R

    Date: 11/05/2024

    ******** Review for Wix:**? 1/5 As a marketing agency thats worked with *** for over a decade, creating hundreds of sites for clients, weve always trusted the platform to deliver reliable service. Unfortunately, our recent experience has been a nightmare. Our entire account has been locked *twice* in the past week with no clear reason or notice, and each time, we've received vague emails about subscription cancellations with zero details on which site or client it affects. The lack of transparency has led to significant issues: clients' websites went offline, including three restaurants, and we were left with no way to identify or resolve the issue because our account was completely inaccessible. Instead of a proactive heads-up to update any billing info, we were essentially shut out with no way to manage the situation. As an agency that has referred countless clients to Wix, this treatment is incredibly disappointing. We need a solution that values long-term partnerships and offers real support when issues arise. If Wix can't address this, we'll have to reconsider our relationship.

Wix.com, Inc. is NOT a BBB Accredited Business.

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