Business ProfileforFCKLightBars

I am filing on behalf of another party. FCKLightbars has not fulfilled there end of an agreement to a member of there sponsorship program. The agreement was verbal between the two parties and money was exchanged for products from FCK. After money and products were exchanged a return was started because products we not correct. FCK employee *** verbally informed the sponsored party that the difference in balance between the original ordered products and the needed products would cancel out but they would have to charge her affirm account but they would credit it back because she had already over paid for the product. This was around 6 months ago the account still hasnt been credited and is now no longer accepting the sponsored partied call or replying to messagesz the sponsored party over this time has talked to *** on minimum 2 occasions and *** assured this party that he would get it taken care of but still hasnt and is now not answering anymore calls or messages from their sponsored party. This situation needs to be handled because the sponsored party is now facing being sent to collections for products she has already paid for. Please any assistance with this matter would be greatly appreciated.