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Business Profile

Online Retailer

WM Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April I ordered a Durango Denim Jacket and paid $119.99 by Credit Card. They cancelled my order early August and told me I would receive a Refund in 5 to 10 Days depending on my Bank processing time. It has been 5 weeks now and still no refund. Banks in today's world do not take 5 to 10 business days to process a transaction. The are instantaneous. We have emailed back and forth 5 times over this issue. I tried calling them 4 times but they refused to transfer my call to finance. They said they would give them the message and I would receive a email. I told them I keep getting their emails with No Refund. I thought I ws dealing with a reputable company bu now have my doubts.Any help with this refund would be greatly appreciated.Thank you,** ******** ********************************************** ************************ ****************

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased online April 15,2024 from WMStudios.com, the Durango Denim jacket (order #*****). Showed up on credit card as a purchase from Voir Styles.Received an email on April 20, saying order was shipped and a tracking number provided that was bogus. Sent an email on May 16 regarding shipping and received an email that it was with the carrier, though the website indicates for this order that the carrier was awaiting its arrival. Emailed again on May 20 that the issue was neither addressed nor resolved and received an almost identical response, and again on June 12. I have since looked at online fora and read several accounts of people paying for but not receiving items from this online store.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 3, 2023 I made an online order (#*****) for a jacket that cost $129.99. I received the jacket in January however it did not fit so I returned it and requested a refund. They did not ***** a refund, but instead *****ed a gift card for $129.99 which I accepted on Jan 29, 2024. I made a new order (#*****) on Feb 3, 2024 that cost $144.98 (using $129.99 from gift card and an additional credit card payment of $14.99). As of June 11, 2024 I have not received this order nor a refund despite many frustrating emails back and forth with the organization (emails are attached to this complaint). They stopped responding to my emails (last message I sent was on May 26, 2024). The week of 6/11/24, I called ***** to request a credit card purchase dispute, however they could not ***** one because of the timeline (ie. initial purchase in December 2023). This experience has been very frustrating, and ultimately WM studios has $149.98 of my money and I have nothing to show for it. Thank you

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coat from WM Studio in mid April and its been over 40 days and I still have no tracking information. The company responds to my inquiries with a generic response and no one is available to call. I believe this company is a scam. This is the tracking number provided 4PX3001088420572CN

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 2.14.24 Amount of the order: $129.99 The business owed me either my money back or the product I ordered. I have emailed them about 9 times since ordering and got very few messages replied to. They have told me over and over its already on the way to me. They ignore me when I ask for a refund or to speak to any representative. Order Number: *****

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Basically, I ordered some jeans from them which I never received. They claim my order was on the way on Saturday March 30 by email. Then they said my package is delayed due to events beyond my control. And now they are saying they are out of stock. How are they going to be out of stock if supposed to already sent them??? They said in my email that they can't give me a refund. They offer me merchandise credit, which I don't want. I don't want any merchandise from them but the jeans I ordered. So I hope you can help me with this situation I just simply wan a refund of my money for merchandise I never received.

  • Initial Complaint

    Date:04/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coat from WM Studios to the amount of $139.99 on January 26, 2024. As of today April 6, ************************************************************************************************************************************** my refund. *** attempted numerous times to contact customer support concerning this issue to only receive several different requests numbers from an automated emailing system named Zendesk. My original order number is #*****.

  • Initial Complaint

    Date:03/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a Jacket and never receved want the jacket or a refund . 6 weeks no jacket . now they stoped answering Emails .

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jacket over 2 months ago and have not received anything. The tracking number does not provide any information. Had I of looked at your website stars I definitely would not have of ordered ABSOLUTELY nothing from this site. It seems I am not the only person with a problem of being scammed outta 100 bucks. If this how you operate your company I hope people are smart and look at your reviews. I regret buying something that I have not received nor gotten a response from this company.

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Ordered: 12/28/2023 Order No.:63553 Items Ordered: The Pioneer Winter Puffer Jacket - Black - Large ********************************************************* The "Halo" Ring - 9.5 ************************************************************************************* Order Total:$143.98 Order Tracking Provided:4PX tracking number 4PX3000910912216CN More Details:Have not received order, and business has failed to provide adequate order tracking. Have attempted to email and phone the business on several occasions but have not received any response.Still continue to see advertisements for the website on the social media app called Snapchat.************************************************* Website claims that shipping will be received in **** business days. This is false advertising. It has been over 30 days and I have yet to receive my order.******************************************************************** claims that tracking will be available. This is false advertising. The tracking website above that they have provided is an illegitimate tracking provider.

WM Studios is NOT a BBB Accredited Business.

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