Business Profileforitalist.com

I ordered a pair of designer ***************** as a gift from Italist. It was a pair of sunglasses that ****** still sells on their current site: ******************************************************************************************************************************** When the recipient opened the glasses, they did not come with the carrying pouch that was supposed to be with these glasses. They were also missing the authentication booklet that should come with the glasses. I reached out to Italist about the missing pieces, or returning the item, because two things about the order made me a little uneasy: a. I questioned whether this item was authentic since some of the logos and printing inside the glasses were off-center and did not look like a different pair of glasses I purchased directly from the ****** boutique and b. these key components of the item were missing. Italist claimed that third party vendors don't come with the carrying pouch (though I see on other third parties, this is included). They made no comments about the lopsided text printed inside the glasses or the missing booklet. They instead directed me to an article about what comes with their items: ****************************************************************************************************** and in the article itself it actually states: Packaging like fabric dust bags, boxes, product care or authenticity cards, and plastic wrapping is considered part of the product.So in this case, they themselves state these items are part of the product, but will not acknowledge that they sent me half a product and will do nothing to allow me to partial return or refund the product. I feel like the company is defrauding customers!!