Complaints

This profile includes complaints for Kia Downtown Los Angeles's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kia Downtown Los Angeles

  1945 S Figueroa St Los Angeles, CA 90007-1338

• 

  Kia Downtown Los Angeles

  1945 S Flower St Los Angeles, CA 90007-1341

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** of downtown LA does not want to fix my car re call of a convertor been going back and forth with them they want me to pay extra to see if there an issue with my convertor or not

  Business Response

  Date: 05/21/2024

  There are no open recalls on this vehicle. Can you please be more specific on the needs of this vehicle and request?

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I paid for 2 parts to be installed with *** of Downtown. Per the service tech all service parts were going to be installed. Both Liner and bumper. I left the dealership with the understanding that all parts were installed and I was free to go home. But come to find out a year later. The bumper was never installed. Now that I come back to ask why it wasnt done.The tech and parts department both verified it was never done and couldnt tell me why it wasnt. Not sure what happenedNow they want to charge me again for something that should of been done about a year ago. Their solution was I can take my part with me since I paid for it. But I would have to pay $700 to get something replaced that already should of been done. The service manager took the bumper and put it in my back seat.

  Business Response

  Date: 03/23/2024

  The customer purchased two parts over the counter and pre-paid. One part was in stock (Fender wheel liner) and the other one ordered (Front bumper grille). The dealership installed the fender liner in stock out of courtesy due to recent new vehicle purchase. The second part was on back order and did not arrived until months later. We may have failed to communicated to the customer when the part finally arrived however the customer never called as well to follow up until recently had front bumper damage and realized the grille was still damaged. The parts department apologize for the inconvenience and provided the part. The customer then complaint about the installation cost and advised she paid for everything to be done in which we explained that was not correct as she purchased parts over the counter and the installation for wheel liner was done as a courtesy. The grille installation required front bumper to be removed to attached new grille. We offered a major discount in labor to assist the customer for the inconvenience but the customer did not want to pay anything. Please reach out to me for further information if needed. Thanks 

   

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped of my car for a recall back in March 2023 and it had engine problems code which is under the warranty but only if the recall have been done. So I filed a claim with kia ******* and they denied my claim. So I went to pick it up my car and found out it had damage happened under their care. Which was the door key cylinder and it took them 7 months to fix. And the way they fixed it is by just changing the the door cylinder without rekeying it to work with the main key which it used to be. And now they are trying to make me pick up the car without fixing the extra problems.

  Business Response

  Date: 03/23/2024

  Hello, This vehicle was abandon in our lot for over 6 months with no communication for more then half the time the vehicle was here. We also did not charge the customer for 6 months worth of storage in which we paid fee's for. The customer finally decided to tow vehicle out when verified key cylinder on driver's door damaged.  The dealership also participated in changing the driver's door cylinder under courtesy without charging. This case was handled solely to provide great service and open storage space. The customer was not happy with ***** decision in which we understand but also the dealership assisted the best way possible. Feel free to reach out to me for more information. 

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/16/23 as part of a maintenance visit for my car I paid for the purchase and installment of a *** ******* *********** battery from the *** ********************** LA dealership. The battery according to the terms described under the *********** Warranty state that "During the first 12 months (month ****) of the warranty period a defective *** *********** battery will be replaced at no charge for the new battery". ***** limited warranty is described on the back of every single piece of paper/quote/estimate/receipt you receive while at the dealership. Yesterday, 12/04/23, I returned to the same car dealership as the car battery was discharging and failing to start my car over the last month. A diagnostic test was run that confirmed that the battery needed to be replaced at it was "testing at 451cca instead of 700cca with specification". Under the terms of the warranty the battery should have been replaced at no charge as it had only been in my car for 263 days, or close to 9 months, well short of the 12 month period. Instead the representative refused to honor the warranty, made some vague statements about how batteries are covered by warranty in new cars only and then charged me the full price for the *********** battery. Again referring back to the terms as described in the *********** Warranty paperwork it states that the warranty applies to *********** batteries purchased from *** and that they are also covered for 36 months. So essentially they conned me into paying for this new battery and smiled at me while they were doing it. To add insult to injury the battery that they removed was dated 3/23. The one they charged me for yesterday as the *********** was dated 1/23, so already 11 months old at the time of installation.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9 I had my car towed to Kia Downtown Los Angeles service department after spending over $800 dollars trying to get my car fix to find out that there is a problem with my engine and that my car is still covered under the powertrain warranty. The guy assigned to my car tells me that *** may ask for service records for a vehicle Ive had for over 8 years and has under ****** miles on it. Now that the car is there I get a text (not a call) from the service department saying *** ******** is requiring you the guest, to authorize the teardown on the vehicle, which was $660.00. The *** ******** engineers are the ones who ultimately authorize or decline the repairs, we the dealership have to follow their guidelines in order to possibly get coverage for you. We would still need your approved/ authorirzation of the $660.00 for the tear down, as even if *** does cover the engine replacement in the end they do not pay the tech for performing the tear down on your vehicle. Thank you. *** is trying to get out of replacing my engine which is indeed covered under their faulty warranty. I am extremely disappointed and dissatisfied with them and their antics of trying to get out of replacing peoples engines that they know are trash based on the class act law suit.

  Business Response

  Date: 11/16/2023

  Upon further review of this case, *** has approved the replacement of the engine even though the customer has gaps in the maintenance history. Upon closer inspection from the technician, it appears that there are clear signs of neglect from the customer. *** still approved the replacement of the engine given these facts. The $660.00 charge to teardown the engine is there because of the customers lack of maintenance records. *** wants to ensure that the engine is taken care of before they approve the replacement of the engine under warranty. It is the customer's responsibility to maintain their vehicle and records. Lastly, this vehicle has not been inn our service department since 2016 therefore we cannot even confirm if the correct engine oil and filter is being used to maintain the vehicle. Again, *** approved this engine replacement given these facts.

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20857697
  
  I am rejecting this response because: Just because someone does not get their car serviced at *** does not mean that they have not maintained their vehicle. My mileage vs the years Ive had it under 90k miles. **** corporate office have tried reaching out to this service department multiple times regarding the tear down charge the case manager says I should not be charged for being that the Engine will be replaced under warranty. 
  
  Sincerely,
  
  ************

  Business Response

  Date: 11/28/2023

  We will attempt to have *** *** for the inspection so that the customer does not incur the expense. There is no guarantees that *** will cover this as the warranty does not cover additional inspection.

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** of downtown LA damaged my car. I had it towed there for battery service. It was almost 7 pm on Wednesday. September 27th. I left the key in the drop box at sales (across the street from service), and a note on the dashboard explaining the problem with the battery and told them not to open the front passenger door. I had minor prior damage to the quarter panel. Opening the door would've created more damage. When I received the car from service the damage was worse. There's a deeper dent and gap between the door and front quarter panel. I reported this to the service manager, *************************. He says they're not liable because of the prior damage. I know he's wrong. How can you help? I didn't initially want to file an insurance claim. I was waiting to decide which is why I told them not to open the door.In addition, ************************* and the staff are liars. After I emailed him and left phone messages, he finally called me on October 5th and said that instead of my car being towed from sales to service that it was manually pushed. Last Thursday, September 28th I was told by ****** and the receptionist that it would be towed. He verbal said that they would pay for their portion of damages, but the next day he emailed saying that they aren't liable based on grainy surveillance photos, even though I emailed clear photos of my car before and after they had it.When you look at the photos, you will ****** see that they damaged my car more than it was prior to being in their possession. It didn't have the deep dent and gap between the door separating it from the front quarter panel.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying for several months to get a refund for the extended warranty contract that was purchased. We purchased a new vehicle and filled out the proper forms. The last conversation was on August 16 with *************************, and we were told that the check was received by ****** from company and would be in the mail on August 18. As of yet, we have seen no check and have had no contact.

  Business Response

  Date: 09/09/2023

  Client already has her refund check. There were a lot of delays in getting the check cut, but I overnighted it to the client's house. She is happy now.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So when I purchased the vehicle *** of downtown offer me cover for my Tires,rins, and windshield and paint as well if any of this happened now is been 2 weeks since I been trying to get a hold of ****************** and since to be they always busy is on** 2 person working this department and I don't get no help even though I have left numerous of voicemail and nothing yet. Now I got to think on** when they want your money is the o ** way that this dealers tried to help you out to the point they even have the manager o. Line calling you to earned they business.

  Business Response

  Date: 08/11/2023

  Hello BBB

  Maybe the reason we did not get the first email is ********************* is no longer employed.  The ** is *************************. ****.********@*********.  We do not have a mail voice box  for the finance department.  I will have a finance manager call ************. 

   

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE A KIA ****** HYBRID(DUAL) IT HAS 2 BATTERIES A 12V BATTERY AND THE HYBRID BATTERY I REPLACED THESE BATTERIES LAST YEAR BETWEEN MAY AND *************** I AM HAVING THE SAME PROBLEM AND SINCE A THOUSAND MILES OVER THEY ARE REFUSING TO WORK WITH ME I HAVE PAID CLOSE TO OVER 5K ON THESE BATTERIES. I CANNOT AFFFORD THIS AGAIN. I WOULD LIKE FOR THEM TO REPAIR THE VEHICLE AGAIN. I WAS TOLD THAT THIS BATTERY SHOULD LAST OVER 2 YEARS.

  Business Response

  Date: 06/19/2023

  The customer called into our service center 06/05/23 and spoke with our service advisor asking if the repair was still under the 12 month / 12k mile warranty. The advisor did tell her that the repair was outside of the replacement parts warranty period in error. Although the repair was order was created 05/06/22, the repair order was closed 06/25/22. This means that the battery is still covered under the replacement parts warranty of 12 months or 12k miles. We would however need to ensure the battery that was replaced has indeed failed again before proceeding to replace it under warranty. Our Service Manager, ************************* will reach out to her to discuss further.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 *** SPORTAGE from *** OF DOWNTOWN LOS ANGELES. The engine went out on 01/30/2023. The car is still under warranty of 7yrs/100,000 miles, I asked for a loaner car and I was told all kinds of stories. I am making car payments on the car and I have no transportation or a loaner cat. They do not pick up my calls or call me for updates, unless I physically go down to the shop to inquire about my **** was told my car would be ready 2weeks ago and that they will call me to come pick it up, never got a single call. They have not let their words.

  Business Response

  Date: 05/09/2023

  The engine replacement for this customer's vehicle is complete but the vehicle is not running well due to poor fuel quality. We are in communication with Kia ******** (engineering) about the fuel quality. He is on a list to receive a loaner car and we are projecting to have one available for them on Monday 05/15. Our team has been in communication with him as well.