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Business Profile

Auto Rentals and Leasing

Priceless Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company rented me a car not cleaned. Wanted customers to inspect for damage in the dark where you liable to miss ***** or scratches. When car is returned in the day time scratches appeared

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/13/24, I leased a car from Priceless at LAX with a return date of 5/27/24. I picked up the car late at night in the dark from an alley behind the building, clearly impossible to inspect. Upon the return of the car I was told that there is damage to the car, I did not have any recollection of any damage I made. I was in a hurry to catch a plane and had to leave. The man behind the desk (manager) charged my credit card $1,000.00 with the additional $200.00 original deposit I made when getting the car for a total of $1,200.00. Shortly after the manager filed a claim with my insurance company (********), few weeks after ******** paid for the repairs. Since said repairs were paid, I have made numerous contacts with Priceless to get my deposit back. Still waiting.

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I picked up my rental on 7-8-24 I was told due to me using a debit card for my deposit I would have to pay a refundable deposit in the amount of $500. I was told by ******* the entire $500 deposit would be refunded back to me. I was only refunded $200 of the $500 deposit fee. I spoke with a floor supervisor by the name of ***** on 7-12-24 and was told it could take up top 15 business days before I received the deposit owed in the amount of $300. I have yet to receive this amount. Please refund $300 back to my credit card on file as promised.

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from priceless at ***********, ** through priceline with unlimited millage condition on it. My rental agreement number was PRPGN10385260. All on a sudden I found a 1200$ charge to my credit card and the priceless is claiming I drove out to their jurisdiction, which priceless never told me. And I have not been to the jurisdiction they are claiming. Now they are refusing to give my 1200$ back and from all the reviews I see that's the scam they are doing with almost everybody in different innovative ways. I request BBB to solve my case *** also help other renters from the scam.

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PRICELESS Rental CAR:Unfair disclosure and fraud from Business in question.Date: 6/13/2024 - 6/26/2024 Description. Rental car reservation and hidden fee and policy NOT disclose to customer before reservation.Online ********************** car reserved CAR was unavailable at the scheduled pick up optional car with small space was provided. customer (me) had no choice but to accept. Family was left at LAX Remote rental in the 95+ degrees heat waiting for me with the rental car. Rental shuttle didn't have capacity to drive all renters and families member to rental office. ***************************************************** ********************** representative. at this point, it's about 45 minutes from the time of the pick up from LAX remote rental. family in the HEAT, waiting for me. Representative stated they didn't have my rental car, there were no other SUV (similar) to my reservation. about 30 minutes later, representative stated they have a Car for me. this is about 2 hour into the whole event, wife and my 2 kids await in the HOT SUN/HEAT at the remote rental LOT for. With that in mind, I accepted the car and rush to get the car to pick up family from the HOT Sun at the Remote Rental Lot. I initial all the forms as requested, nothing explained to me because there is about 10 other renters waiting to pick their reservation. at the of the rental, there was a charge of $1200 charged to my Credit Card without approval or knowledge. Fees and policy were not properly disclose during the time of reservation. this is Unfair to the customer to acknowledge all the information and fee at the PICK UP. where they DO NOT have a choice or option to choose another rental company. When my family is waiting at the LAX Remote rental lot in the HOT SUN, without food or water. This Priceless rental car is a fraud business and scamming customers, please investigate. Thank you. *************** ************.

    Business Response

    Date: 08/02/2024

    Dear BBB Representative/ Customer ***************
    Thank you for bringing this matter to our attention. We appreciate the opportunity to respond to *********************** complaint regarding his recent rental experience with Priceless Car Rental.
    Firstly, we would like to address the claims related to the weather conditions and shuttle service. The shuttle service to our rental office is operated by LAX airport and is not under the control of Priceless Car Rental. While we strive to provide a seamless experience, occasional delays can occur, and we regret any inconvenience this may have caused. Moreover, the weather in *********** during the period in question ranged between ***** degrees Fahrenheit, and it did not reach the claimed 95 degrees.
    Regarding the rental agreement and the geographical restrictions: As per our records and the signed rental agreement uploaded by ********** on the BBB portal, it is explicitly stated that our rental vehicles are allowed to travel within the states of ********** and ****** only. Despite this clear stipulation, ********** decided to drive the rental vehicle to *******, thereby violating the terms of the rental agreement.
    To address this violation, a discounted fee of $1,200 was charged to ************** credit card instead of the standard $2,000 violation fee. This charge is consistent with the terms agreed upon in the signed rental contract, which ********** acknowledged upon initialing and signing the forms at the time of vehicle pick-up.
    We understand the frustration and inconvenience that ********** and his family experienced. However, it is important to note that the fees and policies were disclosed during the reservation and the rental agreement process. It is the responsibility of the renter to review and adhere to the terms of the rental agreement.
    We strive to ensure that all customers have a clear understanding of our rental policies and procedures. We will continue to work on improving our communication and service to avoid such situations in the future. If there are any further questions or clarifications needed, we are more than happy to assist.
    Thank you for your understanding.
    Sincerely,

    ****


  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a rental car via Expedia. The total cost for the rental on Expedia was $91.02. That is the amount that I paid. When I went to pick up the car at Priceless, I was told the $91.02 was a "booking fee' and the total of the rental car would be $434.55. Which includes a refundable $200.00 deposit. I feel like the fee displayed on Expedia was a trap. Had I known that it would be almost triple the cost of I was initially quoted I never would have done business with Priceless.

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from Priceless back in Aug 2023. The car was totaled and my auto insurance took care of everything. My deductible was $500 but Priceless charged me $1000 at the time of me returning the vehicle. Priceless has not returned the overpayment to me yet and are unreachable by phone. Would never rent a car from this place again. Big time scammers.

  • Initial Complaint

    Date:06/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car through experian. After I paid, the paperwork said the rental was off airport. I went to the parking lot and there were three booths to remotely talk to a person over the internet. I was busy 5 times with no response. While I was trying, the guy next to me was irrate that Priceless was charging him for insurance when he had his own insurance. He had his rental cancelled and left very mad. I got the guy online and worked through the rental. He gave me two toll options for either $36 or $19. I told I was not using the toll roads. He did not lest that as an option, but it was one I could accept. Next we got to insurance and he wanted to charge me for insurance. I told him I had insurance and he told me to provide an ID and proof of coverage. I called my insurance agent and they emailed me the paperwork which the agent accepted. Because I used my insurance, Priceless charged me $19.99 to use my own insurance because the rental was through a "third party". They have a $500 deposit that they give back in 3-10 days. I'll follow up on it to be sure they are good on their timeliness word. This company had low prices through Experian and then does their best to rip-off their customers with added charges. Never again. I would like Priceless to refund the $19.99.

    Business Response

    Date: 06/24/2024

    DEAR MR ******************************** RECIEVED YOUR BBB REVIEW/COMPLAINT TO OUR LOCATION IN *******************, UPON CHECKIING YOUR RECORDS, WE DO NOT FIND ANY RENTAL DONE UNDER YOUR NAME 

     

    PLEASE CONFIRM THE CORRECT LOCATION HAS BEEN CONTACTED. WE ARE PRICELESS CAR RENTAL OF LAX AIRPORT, AN INDEPENDENT FRANCHISE AND HAVE NO CONTROL OVER OTHER PRICELESS LOCATIONS/; BRANCHES 

     

    PLREASE REACH OUT TO THE CORRECT LOCAITON FOR YOUR DISPUTE

     

    THANKS

    SEAN 

    PRICELESS LAX

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In summary, we never rented the car but was scammed for almost $3000. On April 30, 2024, I attempted to rent a 2023 ****** Camry from Priceless Car Rental at LAX with confirmation number of PRLAX0042836. They handed us a car key with the blade extended and told us the car was outside. After we went outside, only one 2023 ****** Camry like the one we were shown was parked outside. I used the key to unlock it, and once I turned the key, it got stuck in the door and couldnt be removed, which should not happen to any car with no pre-existing problems. Three men immediately came out of the office, accusing us of causing the damage, and we firmly denied. The manager tried to get me to sign a document admitting I caused the damage, but I refused. I called the police right away. While we waited for the police to arrive, which they never did, the manager unauthorizedly charged my card $1,000 and $1,500 behind my back. When I saw the charges and confronted him, the manager failed to provide any proof or justification for the total $2,500 and refused to provide a refund. The next day, he sent me a self-made $1,000 damage invoice and asked me to sign it, promising to refund the other charges if I did. I refused to sign this as well. This is clearly a case of fraudulent practices by Priceless Car Rental.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from Priceless in ** from April 4-9th. Car return was horrible. I received both an email and text message with instructions to leave the car parked on the 5th level of the parking garage and then return the keys and check out on the main floor, suite 104, where I had picked up the car. Once I went to the main desk though, they told me I had done it wrong, and needed to go back up to speak with an attendant on the 5th level, even though I have written proof in at least two messages that that was not the protocol. And there was no visible attendant on the the 5th level for me to speak to anyway. Finally someone from the front desk went up to the 5th level on my behalf, but then claimed that the car was "excessively dirty" with "hair and sand". Total BS. There was a little bit of sand on the floor of the drivers side, which, any regular car rental would just normally clean the car, but I was told this would cost me an extra $75. I have no idea what "hair" they were talking about. Total scam. I agreed to pay $227.57 for my 5 day rental, and a $200 security deposit which would be returned to me. I haven't seen my $200 deposit back AND I've been charged an extra $120. I've read several complaints about this location and company trying to give people dirty cars for their rental, so there is definitely an issue with their car cleanliness and how they are trying to shortcut that necessary aspect of their business. Also, when I went to fill up the gas tank, I waited until the pump clicked off, indicating the tank was full. I drove off and then noticed it hadn't filled all the way, it was maybe an 1/8th of a tank lacking. So I know they charged me for that 1/8th tank, and guessing from the $120 they charged me, it was probably like $65 they charged for an 1/8 tank. Please see the attached reservation details. Thanks, *****

Priceless Car Rental is NOT a BBB Accredited Business.

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