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Business Profile

Auto Rentals and Leasing

Priceless Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently rented a vehicle from this company, and Im shocked at the condition of the carespecially the tires. The front tire was completely bald, with almost no tread left. This is not just poor maintenanceits dangerous. I felt unsafe driving it and had to stop using the vehicle.When you rent a car, you expect it to be roadworthy and inspected for safety. This vehicle could have caused a serious accident. Im extremely disappointed with the lack of responsibility from this agency and would not recommend them to anyone.

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were to pick up a rental car 6/29/25 at Priceless car rental at *********. Airport. Our pickup time was 2 hours prior to arrival due to a flight delay and Priceless stated they no longer had the vehicle for us even though it was paid for. That information was only learned after calling their office several times to determine where their courtesy shuttle was that would take us from the airport to their location. Over 40 minutes and it never came! They stated that their driver is slow. Horrible experience! We went into the airport and had to rent a vehicle from a different fleet.

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I should have read the reviews online prior to booking. They are terrible, 1 stars and all complaints! I booked a midsize car, my receipt says $49.09. I followed all the instructions upon arrival, the shuttle was not there. I finally called and they said 10 minutes. I arrived and this "shop" is in the middle of an alley, run down. Great scene for a crime.We walked inside, and even though I booked it, my husband had to pay since he's the driver. They did not let us use our personal insurance because you had to have a ******* collision plan on there. That's $150 for their insurance added on. Then, we could not use our ez pass. So for a sunpass it was $50 activation fee, PLUS $20 a day unlimited. We only needed it for 2 days. Sorry, not an option.I went from $49.09 to $350! PLUS a $200 deposit. On our way back, I called to make sure the shuttle was available since it's in a ghetto area. The *** barely talked and said "if there is a shuttle here, fine, if it's not, you have to wait." Do these people have any sense of customer service?They told me that in the contract the insurance price is listed on there, the toll tag, etc was all in there. There is nothing listed. We get into the shuttle and the *** says he is not permitted to drop at the departures, they have to drop at rental car center.These people have zero customer service, zero ettiquette and are just plain rude, deceiving and scam artists all around.Worst customer ever and I want my refund and NEVER to deal with you all ever again. They had the nerve to send me a survey. Absolutely never again.

  • Initial Complaint

    Date:04/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business used deceptive tactics in booking vehicle by offering "optional" insurance for $15 per day without disclosing that I would be charged $20 per day in penalties for using my own insurance. Following drop off I was charged $17 for gas after dropping it off with a full tank plus an additional $25 "refuling fee." They are bad actors.

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a ******* In March. Upon pickup of the vehicle damage was noted. The vehicle was returned with no issues noted to me. I received my credit card statement and it shows approx $1000 charge made by Priceless. I call to inquire and was told they have documentation about damage to the car. I requested the damage documentation on numerous occasions and have called Priceless. The phone calls either go unanswered or I get put on hold until the call drops. This is very unprofessional and I will be disputing this charge on my card. If Priceless has the evidence they need to provide it ASAP as this is not how you treat your customers.

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived at Priceless Car Rental to pick up my car which was paid IN FULL thru a third party Economy bookings. The agent told me he will not give me a car because he does not accept ****************. I showed him VOUCHER and explained the rental is FULLY PAID. He just kept repeating he does not take ******** express rudely and then tried to have me pay another $500 for fees and insurance. Too late but I then looked up Priceless reviews and I see one star across the internet for unscrupulous and predatory behavior so I did not give them anymore money. I left with no car. Many "would be customers" are left stranded by this business, please investigate them . Priceless Car Rental should not be permitted to do business in ***** and make Tampa look terrible to tourists. I need a refund of my $ immediately since they left me stranded with no car

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to a *** at ********* where I booked the package and am waiting to see about a refund for the car portion. Where to begin with this awful awful scam of a place. It has to be fraudulent and Im going to follow up on it. They said they couldnt see that I paid for it in my package through Priceline and another person they said the same that went through Expedia. They were charging me $10 more a day for using my own insurance and $10 more day because Im over 64 and And its much farther than they said and we had to wait half hour and when we called for the shuttle the personnel staff were rude. They were not staffed enough. They only have one shuttle. Its just awful, awful, awful ruined Our arrival and six of us took an **** back to the car rental at ************* and rented cars to ***utable companies.

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our flight was canceled on Sunday evening, and I immediately called Priceless to inform them of our delayed arrival. A very kind representative assured me that our reservation would remain intact and even encouraged me to call if we were approaching the pickup deadline. Upon arrival at your ************ location, the line was slow-moving, and despite multiple attempts to reach someone while waiting, we were unable to get through for 90 minutes. When we finally did, our pickup time had passed, and we were informed that our reservation had been canceled. The representative we spoke with was unhelpful and dismissive, as was the staff at the ********** a result, we had to secure a new rental at a significantly higher rate. Our original reservation was refunded at $108 by Priceline, but the new rental cost us $386.04an unplanned $278 increase. With no other options, we were forced to pay this amount along with a $250 deposit.Upon returning the vehicle on the 21st, we were told the deposit would be refunded within 3-5 days. It has now been 20 days, and we have yet to receive ***** of 3/17/25 we still have not received our deposit - 24 days after returning the vehicle. And our MANY attempts to communicated with someone who can resolve this situation have been met with silence.

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction- 1-09-2025 Total rental cost and charged-****** The business is committed to refund deposit within 15 days of return of vehicle. It has now been 2 months and several phone calls later and no refund but empty promises of processing it.The business continues to state that it has been processed every time I call and 8 weeks later no progress. When number is called for business, it is advertised that refund will be refunded 15 days after return of vehicle.

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This car company was supposed to refund us $299 for the car rental but it has been over 6 weeks and they still have not refunded us. We have tried contacting them and will be transferred and then the line will end. There has been no resolution or help from the company.

Priceless Car Rental is NOT a BBB Accredited Business.

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