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Business Profile

Printer and Printer Supplies Manufacturer

Epson America Inc

About

About This Business

This business offers printer and scanner products. 

BBB Accredited Since: 6/15/2021

Years in Business: 50

Business Details

BBB File Opened:
4/24/2006
Business Started:
4/1/1975
Business Incorporated:
4/1/1975
Type of Entity:
Corporation
Alternate Names:
Epson
Business Management:
Ms. Kim Stedman, Accountant
Mr. Keith Kratzberg, CEO
Mx. Complaint Contact, Customer Relations Manager
Mr. Jason Campo, Senior Manager Service and Support Operations and Training

Additional Contact Information

Principal Contacts
Mr. Keith Kratzberg, CEO
Customer Contacts
Mx. Complaint Contact, Customer Relations Manager
Additional Phone Numbers
Other Phone: (562) 981-3840
Other Phone: (562) 276-1300
Additional Email Addresses
Primary: Email this Business

Latest Reviews

  • Yona F

    "I placed a order on a LS-800 Projector on Cyber Monday when it was on sale for $2,799 down from $3,799, a hour later my order got canceled due to wrong billing address, so i went ahead and updated it, got a new order confirmation number.A day later on Tuesday i got an email that my order was cancelled again due to "unable to verify shipping address" so I called in and got transferred from person to person, but after all this hocus pocus they were not able to honor their sale price, so they basically tried to make a extra $1,000 on me for no reason, this is not fair!" ... Read full review

  • Robert R

    "Absolutely the worst possible printer company to do business with. I spent $250 on a printer and it broke after only 90 pages." ... Read full review

  • William H

    "The company refused my warranty stating that I bought it from a 3rd party ( staples) . Called n talk with many employees if *32373334373139373435* saying they are having issues with the *32373334373139373435* ET2800 n that they will replace item." ... Read full review

View all Reviews

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