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Business Profile

Computer Software Developers

Individual Software, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2026

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today (02/02/2026) at 08:55am ET I purchased Quicken REMOVED2026 online at REMOVED. I paid $160.49 for it and REMOVEDimmediately took the money from my account. I received a confirmation email from REMOVEDstating my download link(s) and key code would be emiled. At 09:07am ET I received an email from REMOVEDrepresenting REMOVEDthat contained the Activation key and link to download the software. I immediately clicked the link, was taken to the download page, entered the Activation Key provided and clicked "Submit". Immediately an error message appeared stating "Key Has Been Used - See Below" The error message provides a Tech support number of: REMOVEDand an email of REMOVEDI called the number several times, rings 10+ times a VM comes on sying no one is avaiable and asks to leave name and number. No one ever answers or calls back. I emailed the support email, no response. Since I ordered the software via REMOVEDI also contacted their support and was told they do not provide refunds for online software orders. WTH??? REMOVEDstole my money instantly for REMOVEDand now I have no software that I paid for and no one ise helping. I was just scammed out of $160.49

    Business Response

    Date: 02/04/2026

    We apologize for the technical issues the customer experienced. Our support team has contacted him, and the problem is now resolved.

    Customer Answer

    Date: 02/05/2026

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.  The companys representative reached out in a very timely manner and resolved the issue.    Customer support was excellent!

    Sincerely,

    REMOVED

Individual Software, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.