Business ProfileforItaly 2000

On 11/25/2022 I purchased 4 Garda dining room chairs from Italy 2000 for $1,900 from Ray at Italy 2000 located at ****************************************************************. On this day, *** packed my car with 2 chairs that were on the floor and promised that they were brand new chairs that were just out of the box. The remaining chairs were in his storage facility and ask that I returned in a few weeks when he would have them.On 12/16/2022 I purchased a coffee table from Ray for $1,495.00 and also picked up the remaining dining room chairs. On 12/17/2022 I called *** and informed him that both the coffee table and dining chairs were damaged with scratches and dents. *** did not return several of my calls. Finally, on 12/19/2022, he provided me with his email address ************************************ and asked that I emailed pictures of the damages. I sent the same email again on 12/20/2022 because he claimed he had not received the previous email. I followed up again with *** on 12/21/2022, he did not return my call, and was able to speak with him on 12/23/2022. He agreed to exchange the furniture after the holidays. I called *** several times again and he did not return my calls. On 1/19/2023 I called again, and *** said "he would not accept any of the furniture nor exchange them because I had signed that I received the furniture in good condition. Also, because the furniture was not delivered by his company, he could not guarantee that the furniture would be free of damages. He also told me that I had personally scratched and dented the furniture." I explained that I had not signed any documents saying that I'd received the furniture in good condition, nor did I damage the furniture. I begged him to replace the furniture and he said "No, I will not." I asked how we could resolve this, and he said, "go ahead and take me to court if you want to, but I will not exchange the furniture."