Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a human air wig, I paid for a human hair wig, I was not sent a human pair with. I ordered another wig as well and that wig and the one that was supposed to be human hair are exactly alike and both are unacceptable. I paid $159 for the human hair and ***** for the synthetic hair

  Business Response

  Date: 07/10/2024

  Hello, we did not find that you purchased a $283 wig on our website.

  Please send the order number and the photo of the wig you received to our website email. We will help you solve this problem.

  Please use email to communicate with us.Thank you!

• Initial Complaint

  Date:07/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig from WIGIS.com. They charged my credit card 5/24/24 $120.00. They sent notice of shipment 6/2/24 and provided shipping info: JX shipping, tracking number JXCYY2023174754YQ . This shipper and tracking number does not appear to exist. The tracking info only goes round and round asking for tracking number but never provides status. Item paid for has not arrived.

  Business Response

  Date: 07/03/2024

  Hello, your package is on its way.

  We have sent you a logistics confirmation email before.

  
  Please check your email. If you have any other questions, please contact us via email,thank you!

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig and comes about 30 days. I received the other, I dont like it as it doesnt look like what I ordered. I have requested an address to return back the wig and has not been provided to me in stead I got the following email reg return for exchange , refund 15% on new wig, make a new one and only charge half.I am so disappointed with them and still havent received the address to return it!

  Business Response

  Date: 06/25/2024

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $40.It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

• Initial Complaint

  Date:06/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a particular style from Lytinroopwigs.com and they sent me something different.I contacted them to have them refunded and send me a waybill to return the item but they refuse to provide a waybill as they say it is their policy not to give a waybill, this can apply only when I say I do not like the order but, NOT something they sent different and wrong item.I am so annoyed and frustrated with the level of the service they provide and they refuse to refund my money.my order number is: 2581

  Business Response

  Date: 06/24/2024

  We're not Lytinroopwigs.com,You found the wrong place.

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, it took forever for the wig to arrive. When it did arrive, it looked nothing like the picture. I immediately contacted Wigsis the same day I received it and asked for a full refund. They would not give it to me. They claimed it was custom made, but nowhere on their website or in the sale documentation did it say that. I wanted to return it because it looked NOTHING like the photo. It was NOT what I ordered. We exchanged many emails and they kept denying sending me a refund and refused to send me the return address.I've submitted both pictures, so you can see that the wig I received looks nothing like the one advertised. The picture with the word Raw in it was the one I received.

  Business Response

  Date: 06/19/2024

  Hello

  As we negotiated and you agreed, we refunded $35 to your payment account.You can keep the wig.
  

  ***********;

  Customer Answer

  Date: 06/19/2024

  I kept telling them over and over that I do not want the awful looking wig and wanted a full refund. They only gave me $35 and said I don't need to return the wig, which I do not want. They kept refusing to give me a full refund and refused to give me an address to return it to.

  Business Response

  Date: 06/20/2024

  Hello
  If you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver:Candy Tang
  Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, ***********;District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230000 
  T: 8613739277679
  
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you another $12.It's cost effective. Please kindly consider it.

  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

  Customer Answer

  Date: 06/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will return the wig for a full refund. Thank you so much.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:05/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two wigs for approximately $210 from this company. I was initially sent a link through a tracking delivery app that after doing some quick research looked suspicious. Instead of utilizing the provided link, I decided to type the tracking number into PayPal package tracking Instead. The tracking information could be linked back to the company, but the shipment was unable to be tracked despite receiving emails that the item had been shipped. After filing concerned, complaints through PayPal I received emails, claiming that the package had been urgently shipped. However, still no means of tracking the item whatsoever after a period of two weeks. After multiple complaints, I was suddenly provided a local tracking number through the ***** This did not match any of the previous tracking information that had been provided to me by this company . The item arrived on my doorstep that day. The packaging was terrible, and the quality of the two wigs was comical. The quality was nowhere near the descriptions provided on the website, and the wigs were Halloween costume material, at best. Interestingly, I discovered after researching the return label provided on the package I received that it had been linked by many previous customers to a fraudulent, nonexistent scam address. (******** Fottys ******************************************). There is no response from this company with regard to returning purchased items at all, in spite of their fraudulent claims to offer returns. This is a disgusting outfit with extremely immoral business practices. Stay far, far away.

  Business Response

  Date: 05/26/2024

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver:Candy Tang
  Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230000 
  T: 8613739277679
  
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $50.It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******
  

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a wig that I measured according to their instructions and it was way too big when it arrived. I contacted them on multiple occasions and they ignored me. I only want to exchange it for a smaller size but this business is not consumer friendly apparently

  Business Response

  Date: 05/24/2024

  Hello, please provide me with some photos of the products you received. If you did not provide relevant proof and complained directly on BBB, we cannot prove that they are our products. Please contact us by email, thank you!

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a cancer patient and purchased a human hair wig and paid the $171 that they requested. It took over one month for me to get it and when I received it it wasnt the wig I ordered. Now they want me to either give them more money to upgrade to the wig I paid for or an additional $20 for shipping, I dont feel like I should send them anymore money and at this point they should send me the wig I ask for and then I would be happy to return the one they sent me. They will send you an email every night giving you some ridiculous its in your area or , they want to help they do not want to help. They want to run out the 14 day return window and they wont give me the address to return it to. Also, they want restocking fee restocking fee for something they sent me that they should never sent me. Can I have something desperately needed and they stole from me All I want is the wig that *** requested. And I want it in a timely manner.

  Business Response

  Date: 05/04/2024

  Hello, we accept refunds and exchanges. Please check our email and contact us through the post office.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a wig and when I received the product it was not as pictured. I emailed and also sent pictures of the obvious error that she acknowledge and in return I received several responses from "*******" who just keeps giving me the run around and not assisting me with a refund. She has offered other so called discounts but refuses to give me refund. This company states Full REFUND if not satisfied. I explained to her I am NOT interested in any other offers other than a refund and she ignores my request. This company is a scam . They will not refund you and just continue to send you nonsense emails.

  Business Response

  Date: 05/03/2024

  Hello, we have provided you with a return address. If you are not satisfied with the product, we accept returns, exchanges, and refunds. Please refer to the email we sent you.

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered many synthetic wigs in my life and I wanted a real hair wig. What I got was a synthetic wig that was too small, a darker color, and it was way too heavy. Plus, it took almost a month to get here, when they said 2 weeks. In their first email and one of the offers. Was to spend more money on another real human hair wig custom-made to my liking. Well that's what I thought I was getting in the first place, like the ad said. So I asked for a refund of $100. Since the wig that I got is syntactic, not real hair. I proved that this wig is not real human hair. By doing a burn test on the hair that fell out and the hair melted, not fried like real hair. Also, I have to make adjustments to get this tight, not human hair wig to work. I spent $200 with this bait and switch company. I might get $38 back! What a rip-off!

  Business Response

  Date: 04/26/2024

  Sorry that you are not satisfied with our products, we accept the exchange and refund. We have given you a refund, please check your account, thank you!

   

   

  Customer Answer

  Date: 04/26/2024

  A refund of $38 is not good enough. Since the wig is not what I purchased. I wanted a real human hair wig and got a synthetic wig. Your company is a bait and switch.

  Business Response

  Date: 04/27/2024

  Hello, we have proposed to make a new wig for you, and you have chosen a partial refund.

  If you are still not satisfied, please contact us by email,We'll help you solve the issue.

  Customer Answer

  Date: 05/14/2024

  Hello, I have not received my $58 refund as agreed with Wigsis. What should I do? They are a bait and switch company that does not and will not make sure their customers are satisfied with their wigs. I ordered a real hair human wig and got a synthetic wig that I can't return. Because I removed the tags and tried it on. I want a full refund. Because not only is the wig not what I ordered. But some of the synthetic hairs are sewn on backwards or upside down. Your response and how to solve this issue is greatly appreciated. Thank you for your time.
  
  ***************************