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Business Profile

Wigs

WigSis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The wig was described as a mono part, capless lace front. The wig I received did not have a lacefront. Wigsis wants me to pay S&H plus an exchange fee and $50 to exchange the wig. Wigsis sent me the wrong wig. I should not have to pay any addl money for an exchange. This was a bait and switch to ****** more money.

    Business Response

    Date: 10/28/2024

    Hello
    We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
    Of course, if you do want to return it, we'll provide you our return address:
    This is our return address:
    Receiver:Candy Tang
    Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
    Hefei City, Anhui Province, **********;
    Postal Code: 230000 
    T: 8613739277679

    The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
    If you decide to keep it, we'll refund you $*****'s cost effective. Please kindly consider it.
    Your kindly understanding and cooperation will be appreciated.
    Sincerely
    ******

    Customer Answer

    Date: 10/30/2024

    This company purposely sent me the wrong product. They want me to pay to send it back. It was a bait and switch.  They should bare the cost of sending it back and exchange for product I ordered. The product was described as a mono part, capless lace front wig. What they sent me was not a lace front. They want to offer me $20 for a product that I paid $118 for. They could at least offer to refund 50%. They do this to scam consumers out of money. They need to be stopped. 

    Business Response

    Date: 10/30/2024

    Hello,
    Please double consider our last offer of $30.
    If you need to get full refund. Please kindly send it back.

    This is our return address:
    Receiver:Candy Tang
    Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
    Hefei City, Anhui Province, **********;
    Postal Code: 230000 
    T: 8613739277679
    Sorry in our return and refund policy we state that we are not responsible for the returning shipping fee.
    If it gets lost in the mail and we don't get it, we're not responsible, no refunds.
    Kind regards
    ******


    Customer Answer

    Date: 11/13/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Amelanie *****

     

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother asked me to order a wig from Wigsis on 09/17/24 Brow Polite Wig with bangs/StraIght, the SKU#IW01637 Orde#TA240917C1607 never recieved tracking#, but wig came today with no shipping or return information no email or contact information, This was not the same wig that was online They give you the below information for question, If you have any questions, please feel free to contact us at ************************ I reached out to service at wigs and was advise that they have nothing to do with Wigsis.I want them to forward return information, so I can return wig for my mother who is 81 for a full refund returned back to her credit card.****** ****/***** *****

    Business Response

    Date: 10/17/2024

    Hello, you have never contacted us via email, but have directly complained.
    If you are not satisfied with the wig,please send us some pictures of the wig with a tag including packing box first.

    I have already sent you an email and look forward to your *****************************

     

    Regards
    *******

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The pictures you have on the Wigsis website is not the wig I received. The pictures on the site you can part your hair freely and it supposed to be a full lace wig. The wig you sent me you can't part the wig but a 1 &1/2 inch all the way back is lots of tracks. This is False Advertisement, and in the *** there's a law against what you're doing to me and everyone that filed a complaint. People work hard for their money and for you to take advantage of your customers that speaks volumes. I want a free return slip and a full refund. I paid ****** + 5.78 waited 20 days to receive this disappointment. Please do not offer me a discount because I'm not accepting it.

    Business Response

    Date: 10/16/2024

    Hello
    We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
    Of course, if you do want to return it, we'll provide you our return address:
    This is our return address:
    Receiver:Candy Tang
    Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
    Hefei City, Anhui Province, China 
    Postal Code: 230000 

    T: 8613739277679

    The item must be in new condition. Please send it back by USPS. Otherwise we can’t receive it. Once our factory receive the item, we'll refund you the amount.
    If you decide to keep it, we'll refund you $50.It's cost effective. Please kindly consider it.
    Your kindly understanding and cooperation will be appreciated.
    Sincerely
    Olivia

    Customer Answer

    Date: 10/16/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22427918, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Please send  an email for the company to pay for shipping and give my refund back for the processing fee 

    Regards,



    Betty Ali



     

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a wig. When I got it.. the color was much lighter than as shown. I requested a refund, and it has turned into a Ill give you $20 for a wig which I paid over $100.

  • Initial Complaint

    Date:09/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $69 wig, chosen from various photos. It arrived looking nothing like my chosen product.. I do not want it. I just want to return it for a full refund. None of my emails have resolved this situation. I would like to alert innocent customers that this company is fraudulent

    Business Response

    Date: 09/30/2024

    Hello, because you said you were not satisfied with the wig, we sent you a return address and a refund compensation plan, but you did not reply to us. Please check your email, thank you!

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig from wig sis on 8/26/24. The picture on the website shows a wig of ***** african-like hair, what I received on 9/20 looked completely different, it is very silky and coiled hair. I sent an email immediately stating I am dissatisfied with the wig and would like to return it. We've been going back and forth about 10 emails so far with a customer service person named ******* and she will not give a return address. They are offering a 10% discount, but the wig I got is not worth $90. I can get it for $30 on ******. I feel I have been scammed.The company is scamming people because they do not inform customers that the return place is in ***** before you purchase from them.

    Business Response

    Date: 09/24/2024

    Hello, as you are not satisfied with the wig you received, we have provided you with the option of partial refund or return, and have sent you the return address. Please contact us by email and let us know your choice.

    Regards

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 wigs August 08/2024. I paid $276.25. I had one delivered August 31 /2024. It isn't anything like the product I ordered. Cheap, like a Halloween wig. I asked for a refund and a return label to send back to the address in **********. I was asked for photos twice of the product. The site says 7 days to return the product. I contacted my credit card company and started a formal complaint. In response to my complaint I was offered a refund of $80.00. I was told by the customer service person that the other two are in transit. If I wanted to send the product back I would have to send to *****, not to ************************************************************************************ . I have just asked for a full refund but haven't heard from them. The site says the company needs to be notified for returns. I notified. WHAT A SCAM.

    Business Response

    Date: 09/10/2024

    Hello, we have provided you with several options for returns, exchanges, or refunds, but you have not replied to our email.
    Please contact us via email and let us know your choice. We have already sent you the return address.

  • Initial Complaint

    Date:09/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The receipt CLEARLY SAYS HUMAN HAIR. THE HAIR IS TANGLED MATTED UNABLE TO COMB. IT IS FRIZZY YOU HAVE TO USE MUSCLE TO COMB IT . YOU COMB IT OUT AND 2 MINUTES LATER IT IS MATTED AND TANGLED AGAIN. HUMAN HAIR IS EASY TO COMB.

    Business Response

    Date: 09/08/2024

    Hello
    We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
    Of course, if you do want to return it, we'll provide you our return address:
    This is our return address:
    Receiver: Coco ***
    Address: 521, Building No.1 , ZhongXingCheng , Beiyihuan Road, Yaohai District,
    Hefei City, Anhui Province, **********;
    Postal Code: 230000

    T: 8617353733673
    The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
    If you decide to keep it, we'll refund you $80.It's cost effective. Please kindly consider it.
    Your kindly understanding and cooperation will be appreciated.
    Sincerely
    Mildred 

  • Initial Complaint

    Date:08/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 100% hand tied human hair wig. I received a cheap horribly made track style synthetic wig. This company is scamming people and must be stopped. I paid over $300 and they are refusing to give me a return address and a full refund. I have severe alopecia and wear a wig every day of my life. This company is pure evil, they are scammmers and ruining peoples lives.Someone help me get my money back please!

    Business Response

    Date: 08/18/2024

    Hello
    We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
    Of course, if you do want to return it, we'll provide you our return address:
    This is our return address:
    Receiver:Candy Tang
    Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
    Hefei City, Anhui Province, **********;
    Postal Code: 230000 

    T: 8613739277679

    The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
    If you decide to keep it, we'll refund you $85.It's cost effective. Please kindly consider it.
    Your kindly understanding and cooperation will be appreciated.
    Sincerely
    ******

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig from Wigsis on 6/10/24 that suppose to be human hair, what they sent me was synthetic hair. I paid $303.00 dollars for it. This company is a scam. I have sent them numerous emails from the first day I received the wig. I have requested a full refund and return address to send it back. The responses I receive from them are all the same. They try to get me to settle for a ridiculous amount of $50 and will not send a return address, saying that it cost too much to send back and I should be happy that I have an OK wig and that so much effort went into making it. This company is a total scam and the numerous emails back and forth are ridiculous and extremely unprofessional. I am currently going thru chemotherapy and dont have the time to deal with a fraudulent company. I just want to sent it back and receive a refund that is more than 20%- which personally is insulting.

WigSis is NOT a BBB Accredited Business.

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