Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a wig for $202 on May 11, 2025. It was not as pictured or explained. I replied to the company that I wanted to return the merchandise for a full refund. I have only received a runaround several times, and have not heard from them since last week.

  Business Response

  Date: 06/10/2025

  Hello

  
  

  We will refund 10% to your original payment account and you keep wigs

  Please confirm if you accept

  
  

  ****

  Customer Answer

  Date: 06/10/2025

  That offer is an insult.  I simply want the return address so that I can get a full refund.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a wig from a company online called WigSis, I made the purchase on March 5 2025. I waited several weeks for it to come in, when it came in, I tried it on, it didn't look like the picture at all, there seems to be hair missing. I contacted them to return it, they said, I could choose a different one, from pictures they could send me. There were other options like a 10% refund. I thought of maybe ordering another one, but when I was told I had to pay an extra $50, I refused, then they offered that I could pay only an extra $30. I said, no I couldn't believe they wanted to charge me more money, for another wig that was for $102, when I paid $153 already for one. It didn't make sense, that's when I said, no I wanted a refund. That's when it became worse, they said, they deal with a different company over seas, and by the time that I'd ship it back, it would cost to much and they may not even receive it, so if I could just receive a 10% refund, I refused, I kept asking for a full refund they said, wash it, try it on and I'm sure I'd like it. I refused, I kept asking for a full refund. This last time they said, they'd give me 20%, that would be better instead of me paying for shipping, because of it taking quite awhile to get over seas, not even knowing if they'd receive it. I said, I received it, and I'll pay for shipping, just give me the address. I haven't heard from them since. I kept asking for the address, I still haven't heard from them. I put a bad review for them online, there are several other people who have been scammed by this company. These wigs aren't cheap, I just want my money back. If you could help me I'd appreciate it! Oh, one thing I forgot to mention was when I reached out to them, I had to take several pictures of the wig showing where there were patches of hair missing, pictures of the box, and the wig with the tag's on it, which I did. That's when I started getting the run around with them. Thank you so much for your time.

  Business Response

  Date: 04/29/2025

  Hello,
  We are so sorry for making you so ********* may misunderstood us. What we suggested is to help both of us solve the issue efficiently.
  Of course, if you do want to return it,we'll will respect your decision.
  This is our return address:

  ***** ****
  Address: ************************************************************************************************************************************,
  **********, **************, **********;
  Postal Code: 230000
  T: 8613739277679

  The item must be in new condition. Please send it back by United States Postal Service(USPS).Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.

   If you decide to keep it, we'll refund you $80. It's cost effective. Please double consider.

  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ****

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WIGSIS... IS WHERE I ORDERED I ordered a wig that supposed to be human hair on March 16th I paid a $122. It is absolutely a disgusting wig. You can make 3 wigs out of this when so heavy so nasty. Looking and it is not real hair. I've been in contact with them. They can tell me they can give me back $20. And that's it cost too much to send back and all this kind of stuff. I really wanted this wig If it was what it looked like in the picture... absolutely wrong. They are either not answering. Me or running around not wanting to answer but the last was they will give me $20 absolutely ridiculous. I don't have that kind of money to be spending to people that are trying to rip us off. I'm very disappointed. What can be done?******

  Business Response

  Date: 04/27/2025

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Coco Zhu
  Address: 521, Building No.1 , ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230000
  
  T: 8617353733673
  The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $*****'s cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  Mildred 

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 wigs which I received on 4/11 and 4/17/25. The wigs are of poor quality, does not feel like human hair, color and curl pattern not as advertised, hair tangles. I have reached out to the business via email and for the past 3 days they have responded by offering a refund of $75 when the wigs cost $146 and $227. They have not provided a return address despite my multiple requests for a return/full refund.

  Business Response

  Date: 04/24/2025

  Hello,
  The buyer said she not satisfied with our product, and we promised to exchange it for her, but she did not agree. We proposed to give the buyer a partial refund, but she also disagreed.
  We have also sent the buyer's return address and we are waiting for a response.Please notify us via email if you choose to return the item. We cannot issue a refund without you returning the item.

  wigsis

  Customer Answer

  Date: 04/24/2025

  The address was finally provided for return after I disputed transaction with ******, credit card and complaint with BBB.  I will mail the wigs today for full refund.

  Business Response

  Date: 04/25/2025

  Hello,

  You did not reply to us and directly complained, requesting a refund.

  You still haven't replied to our email. If you choose to return the item, please reply to our return tracking number.

  
  wigsis

  Customer Answer

  Date: 04/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 24, 2025 The *** did not meet the description and the company advertised that it would refund within 14 days. They gave me the run around and would not give me a full refund. I found out that the wig comes from ***** and they do not have a valid return address in the ****

  Business Response

  Date: 04/14/2025

  Hello
  We have refunded  $22 to your original payment account

  Thank you
  
  ****

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig from ************************** on January 4th due to chemo induced hair loss for $125 hoping this would be a quick and easy fix for me. I received the wig on January 30th. I immediately contacted customer service the next day to voice my concerns about the wig not being as advertised on the website. They tried to give me multiple partial offers and never said that you have to ship back to ***** for a refund. That should be stated when it states on their website they are based out of the **. Their customer service admitted that the parcel was sent directly from a cooperated factory and they would contact them to find out the issue. The color was completely different than what I paid for. It was supposed to be a balayage with darker root, and it was the same auburn color throughout the entire wig. The style was also completely different. I am now expected to pay $30-50 to return to ***** that I shouldnt because their customer service is so terrible. It also states on the website that if you dont like the color take it to a professional hairdresser. Asking you to spend even more money on a bad product. I couldnt find a bad review, ans realize after making a review for their site that they monitor them so it will probably never show up. This has been such a bad experience! Save your money and make sure the website you use allows US returns with good reviews. I have more supporting documents if needed.

  Business Response

  Date: 02/12/2025

  Hello,

  
  We are so sorry for making you so angry. You may misunderstood us. What we suggested is to help both of us solve the issue efficiently.
  Of course, if you do want to return it, we'll will respect your decision.
  This is our return address:

  
  

  ***** ****

  Address: ************************************************************ District,

  **********, **************, **********;

  Postal Code: 230000

   

  T: 8613739277679 

   

  The item must be in new condition. Please send it back by United States Postal Service(USPS). 

  Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.
  If you decide to keep it, we'll refund you $60.  It's cost effective. Please double consider.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely

  
  

  ****

  Customer Answer

  Date: 02/12/2025

  I will not accept this offer when your business is not sending wigs as advertised and then you are expecting your consumer to take a small refund and keep the low quality product. It is a win for you and the consumer is left out hard earned money and nothing for it. You should stand behind your business and the wigs you send out. It is not even real human hair as advertised. As suggested in your FAQs, my hairdresser evaluated it and said it is synthetic and cheaply made. This has been a terrible experience during a really difficult time, and I dont appreciate the trouble your company has caused me. It is not listed anywhere on your website that you must return items to *****- that should be made well known or I would not have purchased from your company. 

  Business Response

  Date: 05/14/2025

  Hello

  
  

  We have arranged full refund

  
  

  Please close your case in BBB

  
  

  ****

  
  

  ---

  *******************************************************************************************************************

  Customer Answer

  Date: 05/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested a return/refund. Item not like picture. Misrepresented. Me: expecting another order, will not accept We feel sorry for any inconvenience, to save time, the parcel was sent directly by cooperated factory. We will contact them to confirm the ******** make up, could you please consider the following suggestions?1) Return for exchange 2) Make a new one with great discount price., only charge you $45 3) Refund you 10% without return 4) Send a stock wig, Only charge you $25. If you are interested, we can send you pictures for you to *********: consider a 50% refund, no returncannot wear the wig as is. very obvious that the wig has two different textures.We cherish every customer. Can you give us another chance?We can remake a new one for you. We'll make it according to your requirements this ******** can choose the original style or other styles.Could you please send us the wig you're interested in? *************************************** Any other questions, please feel free to contact *****: No, I do not wish to give another chance. My requirements were clear with the first order. The picture on your website did not represent what I was sent and I believe that it was intentional; not a mistake that requires another chance. A 50% refund is a fair compromise for both parties for that reason. I am deeply sorry for bringing you such trouble and inconvenience.If you still feel unsatisfied, because our goods are custom- made, not in stock, in that way, we can refund you 15%, and you can still keep the wig, Maybe you can still use this wig on other occasions. Now we don't want to make money from you, and just want to get your satisfaction.Look forward to seeing your kindly feedback. We try our best to solve the issue for you!We really want to have a pleasant cooperation with you. Please consider about it.Thank you for reading my letter in your busy ***********: No. That is unacceptable.Request 50% for 1st order. Will not accept 2nd order.

  Business Response

  Date: 01/30/2025

  Hello
  You did not communicate with us, but directly complained.
  Please check your order and send us your order number and we will send you the return address.

  Customer Answer

  Date: 01/31/2025

  My complaint was in fact my communication, as the first wig was not presentable. Due to that issue, I do not trust that WigSis will be capable of making the second wig presentable either. I no longer want to do business with WigSis. Please kindly agree and state specifically that I will not be charged shipping and handling for the returns, that I will receive full refund for my second order and 50% refund for the first order. Please credit to the form of payment I used to purchase and you will receive the returns. Thank you. 

  Business Response

  Date: 01/31/2025

  Hello
  We have sent you an email and a return address, but you have not replied to us and are continuing to file a complaint with BBB. Please reply to our email as soon as possible. If you do not want to keep the wig, you can return it to us.

  wigsis

  Business Response

  Date: 01/31/2025

  Hello
  We have sent you an email and a return address, but you have not replied to us and are continuing to file a complaint with BBB. Please reply to our email as soon as possible. If you do not want to keep the wig, you can return it to us.

  Customer Answer

  Date: 03/08/2025

  
  Better Business Bureau:
  
  I am not completely satisfied that the business has refunded the full asking amount for both purchases. I ordered two items. The first purchase was refunded to me 50%, ($50) as agreed upon by myself and the business, and they emailed me with confirmation. They have not emailed me about refunding the second amount ($109) after I refused the item from **** delivery. I would like an email from Wigsis confirming that they resolved my issue by giving a refund for the amount of $109 and that the refund is reflected to the account that I used to make the purchase.

  Regards,
  
  ****** *******
  
   

  
  

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig from wigsis, and they haven't sent me my product, they have stopped responding, and haven't answered my messages I sent them.

  Business Response

  Date: 01/04/2025

  Hello,

  We didn't receive any email, your wig is finished. It has been dispatched and it is on the way to courier company. We will send you the tracking number in working 2 -3 days.

  If you have any other questions, please feel free to contact us.
  We will do our utmost to help you.
  Best Regards
  ******

  Customer Answer

  Date: 01/04/2025

  i sent through their website messaging on 12/28/24 and again 1/2/25, about my product which they sent an email about me getting it between 12/24_12/26, and that you all would be sending tracking info, just like what you sent the BBB, it's not true as I never got a response from you all, which is why I contacted the BBB. 

  Business Response

  Date: 01/05/2025

  Hello
  We have sent you multiple order update emails, please check if they are in your spam folder or blocked.
  I have resent your logistics information email again, please check your email.

  Thank you!

  **************************

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 19, 2024, I ordered 2 wigs from WIGSIS on the internet and paid $168.00 with ******. When I could not find where they were located, I contacted them the next day within the 24 hr period according to their policy to cancel the order and get a complete refund. I was told the order could not be cancelled because it had already started processing. They would not give me a RA number or an address to send the wigs back. I found out their BBB rating is F with 50 complaints. Oct. 23 & 24, I received emails saying the order was being processed (they said that on the 20th) and that I would receive a tracking number. The tracking number I received for JS shipping never worked -JSEJD2527648938YQ. When the box arrived it had 3 labels on it. The top one said Ceathers Lottys in *******. There is no such place. BBB lists WIGSIS as in **********. ****** lists them in *********. The phone number on their website does not work. The wigs are poorly made. There is a hole in the top of the head where the wig was stared. It is impossible to comb the hair to cover the hole or for the wig to look anything like the picture. I have written emails to say I am dissatisfied and they keep asking for more pictures and explanations why I am unhappy. They say customer satisfaction is their high priority, yet they still refuse to give a full refund. Now they are giving me options- 15% discount on the next purchase, partial refund of 10% with a return, exchange for another wig, make me a new wig, or give me a stock wig. I want a complete refund like their policy says. They are not following their stated policy; the contact information is wrong; and they make getting a simple refund impossible. There is no way to rate the company on their website.

  Business Response

  Date: 11/12/2024

  Hello, because you said you are not satisfied with our wigs. We quickly contacted you via email.

  We provided you with options for exchange and refund, but you did not reply and instead complained directly to us at BBB.

  
  We have sent you the return address. Please check your email and let us know your final decision. Thank you!

  Customer Answer

  Date: 11/12/2024

  The company does not post a phone number to call, so I wrote an email within the 24 hour time frame to cancel my order and to get a full refund. They replied back that I could not cancel because the order was already being processed. That is not what their policy states. Three and four days later I received emails informing me they were processing my order. They said that three days before. The tracking number never worked. When the box arrived the return address said *******. (They do not give an address on their website). Now they say the box has to be returned to *****! If a customer has to send a box back to *****, they should be warned on the website. The company (one person) is giving me partial options, but not for a full refund which is what I deserve according to their policy. I also want a return label since they did not warn customers on the website of their location.

  Business Response

  Date: 11/12/2024

  Hello, we have sent you the return address, but you have not replied to us yet. Instead, you are continuing to file a complaint through BBB.
  Please reply to our email and let us know your decision.Thank you!

  Customer Answer

  Date: 11/14/2024

  1. You do not have a phone number on the website, so I emailed within the 24 hours of purchase to cancel the order for a full refund according to your policy. You responded that the order could not be cancelled because it was already being processed.  That is NOT what your policy states. I got notified 3 days later that the order was being processed. Since you did not cancel the order at the beginning according to your policy, you owe me a FULL REFUND.

  2. You have offered partial refunds, exchanges, etc.. I want the FULL REFUND you owe me.

  3. You do not give your address on the website. The address you have sent in order to send the product back is *****!!! You can't surprise a customer like that if they are not forewarned of your location on the website. 

  4. I asked for a RA number and a return label and you said you are not a logistics company. I will not pay to mail a box to ******

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company the day after recieving the wig because it was too small. According to thier sizing chart and my measurements , it should have fit. They wanted me to exchange it and pay an additional $95. On top of the $196. I already spent. I was not interested in exchange because I was not happy with the quality of thier product. They refuse to refund what I paid for the *** even though their policy states they refund up to 30 days. They want me to accept $42. And keep a wig that doesn't fit and is very poor quality. This company is from ***** and has very misleading and fraudulent business practices. Beware!This

  Business Response

  Date: 11/12/2024

  Hello, because you said you are not satisfied with our product. We quickly contacted you via email.
  We asked if you wanted to exchange or return the item, and sent you the return address. Please check your email and let us know your final decision. Thank you!

  Regards