Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having Data Breach problems with Multi_Media LLC (Chaturbate.com) adult cam website that are allowing under age kids to make a profile on their website. Multi-Media LLC adult cam website is allowing multiple devices to be logged in the same account allowing access to your data and services from various locations. Chaturbate.com should not allow multiple devices to be logged in the same account because of invasion of privacy. My personal problem was that someone stole my username and password to Chaturbate.com adult cam website and the person who stole my username and password gave my login information to all my friends and everybody was invading my privacy because everybody that was logged in my account was able to see all my chatting messages that i was having with the cam girls i didn't receive no type of notification to let me know that someone else had logged into my ******************************-Media LLC Chaturbate.com should only allow one device to be logged in per account to avoid problems of invasion of privacy.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am a happy and loyal broadcaster on the Chaturbate platform and I was banned without reason and given no opportunity to dispute the claim.Multi Media Lllc is an alternate name for. Chaturbate.I have been a loyal and faithful broadcaster for 7 years. In the interest in good faith, I will say crazy things are said to broadcasters daily and occasional warnings were given by the website, and discussions always occurred that resolved the situation without further problems.Sometimes it was a 100% mistake by Chaturbate to ban me, and others were minor violations where I apologized and did not repeat. I had zero interest in braking the rules, nor did it ever benefit me financially.I took all warnings seriously and respected the website.Since the ban, I have contacted the website 20+ times by email and phone including Multi Media, to no avail. No response was ever sent.The ban resulted in me not being able to be paid-out thousands of dollars that I have rightfully earned and cannot continue to broadcast and earn more.I love being a broadcaster and desire to be fully reinstated. I can guarantee I never did anything so egregious where a permanent ban was warranted.I apologize profusely for anything I may have done, and contend there is a reasonable explanation that would justify my reinstatement to everyones happiness.Please take my claim seriously as I have tried continuously for months to discuss this matter. I love Chaturbate and am saddened by this whole experience.Thank You My broadcaster names are Bodyconnexxion and bornagaindegenerate. There is one more I can provide later..

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multi-Media LLC doing business as Chaturbate.com is promoting the selling of child ****, drugs and other illegal activity. They will close out your account when you have a large sum of money in your account. I lost over $10,000 dollars when they illegally banned my account after I brought up the illegal activity on their website.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elijahkinky on chaturbate made an offer on or near 8/24/24 while streaming on chatburbate that he was selling underwear. I messaged him on Instagram. He said if I paid $90, he'd ship them. I paid $90 to him through Cash App but never received them. He's read but ignored my subsequent messages. 1. Multi Media needs to remove $90 from Elijahkinky's chaturbate account. 2. ********************** needs to shut down the fraudster's account.

  Business Response

  Date: 03/11/2025

  The customers message indicates that the alleged purchase and discussion took place outside of the Chaturbate platform. As noted in the Chaturbate Terms, we discourage off-platform interactions as we are unable to assist with such interactions. For that reason we are unable to assist with the request.
  We would encourage the customer to contact the platform through which the interaction took place for assistance.

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of domestic violence live on stream under the username futamakis_room on the website Chaturbate.com. Because of this, Chaturbate banned my account. This is a platform that I have used to build a community and its not right that I did not violate any terms or conditions. Ive paid the company thousands of dollars from my performances and cant get any contact back from the company regarding my account status.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges were made and used on my account without my authorization and direct knowledge. My accounts and social security number were breached in one of multiple company leaks due to this my Chaturbate account was hacked, well that's what I assumed since I hadn't made the charges! This is purely about a refund for unauthorized charges. They did their investigation and explained that my account was legitimately charged and authorized by me no refund to explanation. I explained again it hadn't come from me. The gentlemen mentioned he would be glad to send the reports to a bank or police station. I said great but I can do that, send them to me I'll take em in and my lawyer can make copies and get in touch if he needs something else.I have yet to receive those reports and am not sure if I have to put in a request for information or if I have to go thru a state run agency to get them information. Please help me obtain records of my so called legitimate account or some semblance of an apology refund. Thanks again

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been working on the Chaturbate platform for 7 8 years , on the account (bush_woman) on 13.11.2024 Chaturbate blocked my account I received no warning just a message that appeared on the screen We have reasoning to believe that you may have raped our terms of service., I still tried to send an email I posted on form (**********) where is a representative of Chaturbate and still told me that I received a ticket and can not help me ( , considering that I did not receive any email until finally I received an email where I was told why I received the banner on 22.11.2024 for violating their terms and reply to email to lift my suspension , I replied to the email but the account is still suspended and no money I received already had the money transferred after the account but they made me stop (1700) dollars , can you help me ?Thanks

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from them stating that my account had been accessed by someone in ********* and it had 2 options to click, either yes it was me, or no it was not me. It wasnt me so I clicked no it was not me. A few days later when I tried to log in it would not accept my password. So I asked to reset it through their reset option. It said that they sent a reset email to my email account ****************** but they didnt. I checked spam and trash folders also as well as inbox. I tried several times and never got a password reset email. I contacted them through their chaturbate website customer service and reported the issue and never received anything back. Ive spent more than $2,500 on this account only for them to cut off my access to it. I want this fixed immediately and want access back to my account. If someone has hacked my account, Im willing to provide whatever proof they need to verify that it is indeed MY account.

  Business Response

  Date: 12/04/2024

  We confirm that Chaturbate support responded to ******* ***** email on 11/29/2024, referenced in ticket #********. In order for us to fully assist ********** he needs to review the email and use the reset password link provided to regain access to his account *******.

  Customer Answer

  Date: 12/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Account Ban and Fund Confiscation Request for Resolution Dear BBB,I am filing a formal complaint regarding Chaturbate's actions that have affected my account and ******** account Simply_Rhea was registered in August 2024. On November 15, I requested my first payout, using another persons Paxum account because mine was under verification, which I understood was allowed.On November 18, I was asked to provide documents verifying the recipient's identity and age, which I submitted immediately. However, on November 19, I was informed that the recipients Paxum account had been permanently banned. I was told to update the recipients details, but the link provided was not accessible due to technical issues. I reported this to Chaturbate support.After my Paxum account was verified, I contacted Chaturbate to assist with updating the payment details. My messages were ignored, and my account remained restricted. On November 26, I received a notification that my account had been permanently banned, and my funds were confiscated. The reason stated was that someone previously banned might have accessed my account, which is falseI am the only one with access.Chaturbate cites a vague notification for the confiscation, but their explanation is unclear. Despite multiple requests to resolve the issue, Chaturbate has not addressed my claims. Their refusal to communicate or resolve the issue has caused considerable financial loss, emotional distress, and uncertainty in my ability to continue using the platform.I am requesting:1. A refund or transfer of my funds (over $200) to my verified Paxum account.2. An appeal form and fair review of my case to restore my account and payment **************************** lack of communication, transparency, and support has caused financial hardship and significant stress. I am requesting BBB's assistance to resolve this matter fairly, as I believe the companys actions are unfair and harmful.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5, 2024,during the process of restoring access to one of my accounts on the ******************** platform, I discovered an account under the name "your_angel_98," which was blocked. I did not remember creating this account and assumed it was mistakenly associated with my email address.Since Chaturbate blocks all accounts associated with a users name if one account is banned, I did not anticipate that this could cause any issues. At the time I contacted support, all my other active accounts were functioning correctly, with no violation notifications, including the account created in 2017.I reached out to Chaturbates support team requesting the deletion of the "your_angel_98" account and its disassociation from my email, as I considered it a mistake. However, on October 14, 2024, I received a notification stating that my primary account had been permanently banned allegedly due to fraudulent ************ attempts to halt the deletion process and file an appeal were ignored, even though in each message I affirmed the authenticity of my documents and expressed my willingness to provide them again.I also attempted to contact the company directly to receive a clear explanation, but the company responded only to state that their decision was final and that they would no longer respond to my inquiries.Chaturbates support team has completely ignored my requests, leaving me in a state of uncertainty and stress, without the opportunity to defend my rights. I am also unable to access frozen funds on the platform, preventing me from managing my earned money more$4000.Demands:1.A proper explanation of the reasons for the ban, including information on which document was marked as fraudulent and the grounds for this decision.2.Provision of an appeal procedure and the opportunity to challenge the company's decision.3.Restoration of access to my funds on the account or their ************************** return.I hope for your support in restoring justice and protecting my consumer rights.