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Business Profile

Interactive Media

Multi Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interactive Media.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up and paid ***** and right after payment they banned my account I contacted them after on 10/10 still no response from the company

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 2nd package tokens and company blocked my account without a word I emailed them on 10/4/24 and still no response. Terrible company

    Business Response

    Date: 11/04/2024

    After reviewing, Mr. ******* ********* refund request we have decided to refund the remaining tokens that he had left on his account which was 200 tokens that amounted to $20.99. He has multiple accounts that were banned due to several chargebacks on multiple accounts which came after the tokens had already been spent. We have responded to ********** on case #******** letting him know that we have refunded his purchase and that his account and future accounts will be banned due to the chargebacks.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have taken tips I paid for the performers and blocked me out with out a word. Been on this sight for over a year and want to know if there still using the account. And no avenue to contact them how convenient

    Business Response

    Date: 09/12/2024

    This will confirm that, contrary to ******************** statements, there are currently no restrictions on his user account, and he has been in contact with our customer service team through email.  To the extent that ****************** is unable to access his account due to him not remembering his password, we suggest that he may try our self-service password reset facility, which can be accessed via the following URL: ***************************************************

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chaturbate a company ran by multi media llc. Runs a adult website. They charge a monthly fee or subscription. A couple of months ago Chaturbate discontinued my account. Im ok with that part. They blocked my access to the site which is fine as well. But they keep taking my monthily fee of ***** for the last 5 months. On two accounts. If they arent giving me access why are they still taking my money?

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company arbitrarily closes one's account, claiming that they "have reason to believe you've violated our terms and conditions." They block the link to terms and conditions, so a client or model can't even look over the term. The customer service call center is never staffed: there's an outgoing message stating usiness hours and asking you call back then - when you're calling during their business hours! When you send an email requesting information and appeal, they never respond. I just created this account on July 12, and purchased $62.99 worth of tokens. On July 17, as soon as the $19.99 charge went through when I upgraded to Supporter level, they closed my account (and didn't refund the $62.99 or the $19.99). I hadn't even used the site again until the 17, have had no chats, and they accuse me of violating terms but don't specify, and they don't respond to emails or phone calls! SCAM BUSINESS! I've started a dispute with my credit card company and intend to file a coplaint with the State of *********************** of ******** Protection.

    Business Response

    Date: 07/25/2024

    This will confirm that we have responded to ****************** email sent to the Chaturbate support team, reminding him of his prior permanent ban from the Chaturbate platform on May 30, 2023, when **************** was informed that any attempted access of the site in violation of his permanent ban would result in an immediate account termination, without warning, and that the tokens associated with any banned account will be deemed forfeit.  As a one-time courtesy, we have refunded the two most recent purchases he mentions in his correspondence to the BBB, but **************** should be aware that further refunds may not be provided should he determine again to attempt to circumvent his permanent ban.  The refunded amounts will be credited to the purchasing card account within 2 to 7 business days.

Multi Media LLC is NOT a BBB Accredited Business.

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