Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of July 11, I was banned with no ex explanation provided by Chaturbate.com. I had $674 pending transfer to my bank account due to transfer by July 22, which today I have not received, this was money earned and already tokens cashed in. Additionally, I have 2000 tokens which they will not let me cash in as I cannot access my account. I earned this money as an independent contractor camming. The company will not respond to my emails and I do not have a valid contact phone number.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago on CB I paid 20 bucks for 200 tokens, the money was taken for me and it shows I have tokens in my account but it will not let me send them. Ive reached out to support and have gotten nothing back.

  Business Response

  Date: 07/17/2025

  After review, one account, under the username psychopsycho4u, was identified with the information provided. Records show that the complainant was suspended from the platform on May 7th, 2025, due to his chargeback of his valid purchases. He was informed on May 8, May 24, and June 19, that he would need to have these purchases reinstated to have his suspension lifted. Unfortunately, since that time, it was found that the complainant had threatened the life of another platform user writing "im going to kill you... i swear to god kj" [sic]. We take all threats of harm and death to community members very seriously. As a result of the serious violation of the Chaturbate Terms, the complainant was advised that he had been permanently banned from the Chaturbate platform. As the complainant's account has a negative balance of ***** tokens, due to the fraudulent chargeback of his valid purchases, there is no amount available for refund. We reserve all rights with respect to the complainant's fraudulent chargebacks.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a member of their Chaturbate.com site for several years. Over the last year or so I was 3 times cited and given a warning for no valid reason. One of those times resulted in a ban for a private message I sent to a model stating one of the chatters in her room was acting like a 12 year old...this was initially interpreted as a sexual reference with a minor, rather than a comment relating to the person's immaturity. @ subsequent times I was given a warning for discussing SKYPE via private message, which was an option the model offered in her room options and was clearly defined in her main chat. The 3rd time I was cited for "promoting another site" after I queried where a tip came from in chat (I was the model's room moderator) and she answered,in private message with the name of the site the tip was submitted from. Finally,I was banned, for a reason which was never shared with me, despite sending multiple emails querying why. Their arbitrary and faulty treatment of a long standing member is unacceptable, as is their their non-response to my email queries. Furthermore, I have funds in my accounts on the site , which they have not reimbursed despite my requests, and they continue to bill my credit card for fan club memberships even though I cannot use the accounts nor benefit from the memberships.I want them to either fully reinstate my accounts, or failing that reimburse me the funds in the accounts, as well as the ******** they have made while I have not had use of said accounts. Best regards,******* *******

  Business Response

  Date: 06/27/2025

  Records show that our team sent the following message to the user on 2025 June 11, in ticket no ********, which message is still pending the customer's confirmation:
  
  
  "Thank you for contacting Chaturbate Support. Our records show your account bendoverrpls is linked to a previous account, happilyhdd3, with an outstanding violation.
   
  Previously, we were alerted that you may be seeking conduct in violation of the Chaturbate Terms, including consenting non-consent role play. You were suspended pending review. The Chaturbate Terms are very clear that all independent broadcasters must be clearly consenting at all times during the broadcast, including during role play. After review, it appears the role play was the result of a lapse in judgment, and no users were left with the impression there was no consent. For these reasons, rather than being banned, you are being provided with this first and final warning against this conduct, together with a 2 week suspension from the platform. In order to have your suspension lifted, please respond to this email confirming this warning has been understood and that any further violation of this nature will result in further action.
   
  We hope you can appreciate the importance of all participants being clearly consenting at all times, including during role play.
   
  The Chaturbate Team"

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Chaturbate account for many years that was suddenly banned without warning. I attempted to contact their customer support ************************* times regarding the ban and the remaining balance in that account, but I never received a response.Later, I created a new account using the same email address, and it worked. I then purchased tokens for approximately $62$65, but the system would not allow me to use them. Once again, I contacted customer support ************************* times for assistance, but I have not received any ******** this point, I have spent money on a service I cannot use and have been ignored entirely by the companys support team. I am seeking either a full refund of my token purchase or for my account to be fixed so I can use the tokens I paid for.I want a full refund for the $62$65 token purchase or, alternatively, for my account to be fully restored and functional so I can use the tokens as intended.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2025 at 00:00, I purchased $20.99 USD worth of tokens on Chaturbate using my account (username: *********. Immediately after the transaction was completed, my account was banned without any explanation.I am unaware of having violated any terms of service, and I have previously purchased tokens without any issues. On May 6 at 00:05, I contacted Chaturbate support to request an explanation. Later that same day at 15:00, I submitted a refund request. Neither message has received a *********** of May 21, 2025, I have received no explanation, no refund, and no reply from their support team. I find this lack of communication highly unprofessional, and the fact that I was banned immediately after making a payment is deeply concerning and feels exploitative.I respectfully request a full refund of $20.99 and a clear explanation for the account ******** regards,***** PS, my postal code is 9231 but your system required 5 numbers, so I added 0 to the end.

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I haven't received any replies from chaturbate for months, and I haven't received the last payment of about $548 after the $48 transfer deductions. The transfers arrived quickly and without any problems until now. The current unsuccessful payment was released on *****. Please help.

  Business Response

  Date: 06/17/2025

  Thank you for reaching out and our sincere apologies for the delayed response in this important inquiry. After a thorough review of the independent broadcaster's account, records confirm payment was initiated on May 20, 2025, using the broadcaster's payment instructions. The broadcaster contacted us on May 21, 2025 (the same date as the individuals report to the BBB) and was promptly responded to the same day advising of the payout the day before and to contact us if the payment was not received by May 30, 2025. As of todays date, no further email ahs been received from the broadcaster. As such, we assume the payment was timely received.

  Be assured that we take it as a strong point of pride that every independent broadcaster is paid on time, every time.

  Although we trust this matter is resolved, please let us know if we can be of any further assistance. 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, I logged onto my newly-created Chaturbate account, and bought 1000 tokens for $79.99. As soon as the transaction was completed, my account page was replaced by a message appeared that said Account Banned, with no explanation Mind you, this was a brand new account - I hadnt even used it yet. I was using a refurbished device, so I understand that perhaps its a hardware ban relating to its previous owner. But whats unacceptable is the fact that Chaturbate even allowed me to create an account and log in in the first place, and also that the $79.99 transaction went through all while I was logged in. It was only after, and immediately after, they took my money that the account was banned. Ive contacted support for ah explanation. Ive contacted billing support requesting a refund clearly Im never going to be able to use the tokens so it seems reasonable to ask for a refund, especially when I never even got a chance to use the account. I only receive automated responses via email mail. When I called billing support, they said there was nothing they could do with regard to refunding token purchases, and that I would have to wait for an email from *******, who operates Customer Support. Having dealt with ******* before on other platforms, I can say with confidence that my chances of ever getting an email response are slim. I would like to receive the refund to which I believe Im entitled, without having to go through the hassle of disputing it with my credit card company.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My accounts were banned without reason. They even accepted my purchase and charged me for it, but I was banned from using it. I want a refund of the money I spent that was I was not allowed to use. I've tried contacting them with no response.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having Data Breach problems with Multi_Media LLC (Chaturbate.com) adult cam website that are allowing under age kids to make a profile on their website. Multi-Media LLC adult cam website is allowing multiple devices to be logged in the same account allowing access to your data and services from various locations. Chaturbate.com should not allow multiple devices to be logged in the same account because of invasion of privacy. My personal problem was that someone stole my username and password to Chaturbate.com adult cam website and the person who stole my username and password gave my login information to all my friends and everybody was invading my privacy because everybody that was logged in my account was able to see all my chatting messages that i was having with the cam girls i didn't receive no type of notification to let me know that someone else had logged into my ******************************-Media LLC Chaturbate.com should only allow one device to be logged in per account to avoid problems of invasion of privacy.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am a happy and loyal broadcaster on the Chaturbate platform and I was banned without reason and given no opportunity to dispute the claim.Multi Media Lllc is an alternate name for. Chaturbate.I have been a loyal and faithful broadcaster for 7 years. In the interest in good faith, I will say crazy things are said to broadcasters daily and occasional warnings were given by the website, and discussions always occurred that resolved the situation without further problems.Sometimes it was a 100% mistake by Chaturbate to ban me, and others were minor violations where I apologized and did not repeat. I had zero interest in braking the rules, nor did it ever benefit me financially.I took all warnings seriously and respected the website.Since the ban, I have contacted the website 20+ times by email and phone including Multi Media, to no avail. No response was ever sent.The ban resulted in me not being able to be paid-out thousands of dollars that I have rightfully earned and cannot continue to broadcast and earn more.I love being a broadcaster and desire to be fully reinstated. I can guarantee I never did anything so egregious where a permanent ban was warranted.I apologize profusely for anything I may have done, and contend there is a reasonable explanation that would justify my reinstatement to everyones happiness.Please take my claim seriously as I have tried continuously for months to discuss this matter. I love Chaturbate and am saddened by this whole experience.Thank You My broadcaster names are Bodyconnexxion and bornagaindegenerate. There is one more I can provide later..