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Business Profile

Timeshare Cancellation

Timeshare Freedom Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1500 for a downpayment to ********************* with Timeshare Freedom Group with promises of a cancelled timeshare within ***** months. $200 was taken out of my bank account for 4 months and then nothing. I reached back out and was connected with *************************** with A Family on Vacation who acted as if she took my file over. She has ceased communicating with me for months now. These people just took my money with no intention of helping me.

  • Initial Complaint

    Date:11/14/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/26/2019 I PAID Timeshare Freedom Group (TFG) $3,695 to get my timeshare canceled. They said it would be done in 24 months or I would be refunded. On 05/26/2020 I was made to pay an additional $950 to TFG for resort processing fees. On 7/09/21 I was informed that it was completed and was told to wait on the timeshare to complete the deed transfer. I received an Invoice from my timeshare for annual maintenance fees and Taxes. I called and E-mailed TFG and have not been able to contact anyone. I then called my timeshare, and they said the transaction did not go through, so I am still responsible for the annual fees. I am not able to reach anyone from TFG and need resolution as far as completion of cancelation or a refund.

  • Initial Complaint

    Date:11/07/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 27, 2021 I entered into contract with Timeshare Freedom Group with the understanding that they were going to cancel my timeshare agreement with my timeshare company. They charged me a fee, which I paid in the amount of $3,132.00. They also stated that the process could take up to 18 months during which I never had any information communicated to me by them. I was once able to call a number, that I was constantly being hung up on after long wait times, and passed myself off as a new client when I eventually was able to reach a live person on the phone. Only after stating that I was a new client and wanted information did they pass my call on to the next representative and that was when I told them I was an existing client and that I've yet to receive any information from them. They assured me that they had "lawyers working on the case" and that someone would get back to me soon. I never heard from them again and there aren't any functioning methods of communication with anyone at this company.

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up with this group to help get us out of our contract with ***************** timeshare. We contracted with this company in November 2020. It has been two years, no resolution, and no contact; I have called several times and reached no one; we are now working with a law firm who has been unable to reach them as well; we requested a refund, per the contract, but have not heard or received anything or contact. ******************************* **************** toll-free number:************ Fax #: ************ the law firm Muffeltta Law has been unable to reach them either.

  • Initial Complaint

    Date:10/20/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I acquired Timeshare Freedom Groups service back in Dec 2020 to assist with exiting my timeshare. I paid them $6,893.13 to get me out of the timeshare within 24 months or my money back guaranteed. They were reaching out to me in the beginning that all was going well and provided the law firm that was processing the information to get me out of my timeshare. After a few months I didn't hear again so I reached out to the law firm to get any info. Each time I was told it's a process and it takes time, but they were on track and working on it. Because of my timeshare not being resolved yet, my security clearance is now pending revocation. I need my security clearance to keep my job. I hope BBB will be able to assist me with the recovery of my money.

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up for timeshare freedom group back in January 2019. They promised to get us out of the timeshare for $5000.00 or money back after 12 months. I emailed them close to the 12 months **** checking on status and they said it's taking longer. In 2020 they stopped sending emails and stopped answering phone calls. Later in 2021 they said they moved to a different law firm so its taking longer. We tried to contact customer service so we can get our refund but it is impossible to reach them. We got an email this year saying they are canceling their services with our contract because we didn't give the new law firm more money.

Timeshare Freedom Group is NOT a BBB Accredited Business.

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