ComplaintsforTimeshare Freedom Group
Timeshare Cancellation
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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired timeshare freedom group to get us out of a timeshare that never provided the product promises. They took a payment from is and ensured there would be no other payment for them to get us out of the contract. They reached out a couple times then fell silent. I emailed over and over nothing. Now attorneys contact me and say we can settle for 5k. I dont understand how I could give anyone more money at this rate. I want timeshare freedom to pay me back so I can get out of this. They are liars.Initial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
1/23/21 Me and my wife went to Timeshare Freedom group to get help with canceling our Timeshare from ******** and we took money out of savings account to pay for this and get rid of a Timeshare we can't even use and got lied too. *********************** never returned our emails or calls afterwards. We got transferred to Molfetta Law and now I get no updatesInitial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reached out to time share freedom group for assistance to get out of a contract. I set up payments with this company and they guaranteed me that it would be resolved or I would get my money back. I stop hearing from them and the matter is still going on. NO one has reached out to me since. I just want my money back in full.Initial Complaint
11/28/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I entered into a contract with Timeshare Freedom Group in 2019. The company promised to cancel my timeshare agreement or refund my entire payment. As time passed, I would receive periodic updates from Freedom Group on the progress of my account. They reassured me that my case was in good hands and negotiations to resolve my legal issues with Westgate Resorts were ongoing. After making 18 monthly payments to Timeshare Freedom Group, I was notified by the ************* that Timeshare Freedom Group filed a complaint against me for unpaid fees to settle a dispute. Timeshare Freedom Group violated my trust and neglected their promise to cancel my timeshare contract with Westgate. In addition to their false advertising and fraudulent behavior, they stopped reading out to me, disconnected their phones, and ran off with my money. Timeshare Freedom Group abandoned their contract with me, and lied about contacting Westgate Resorts on my behalf. My hope is to see Timeshare Freedom Group brought to justice and return my funds, with interest.Initial Complaint
08/15/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On 5/10/14 we signed up for Great Destination timeshare. On 3/23/16 we divorced and split timeshare pmts. On 5/2/19 we signed a contract w/Timeshare Freedom and paid $3400 for them to release us from the $12,396.77 timeshare contract. Their svc agrmnt contaned a 3yr money back clause. We have seen no return of the money we paid Timeshare Freedom. We were referred to ******************************* Law, as the attorneys working w/Timeshare Freedom. It has been 9 yrs that we have faithfully made the timeshare pmts, excluding maint. fees. (We have never been to the resort). ******** has not been forthcoming w/returning calls or providing status updates and has only presented us with one unsatisfactory settlement offer approx. 3yrs ago. There has been nothing more since, by way of forward progress. We would like this matter resolved and are willing to pay a reasonable settlement to cancel the timeshare contract, as we have only $1,054.48 remaining on the original $12,396.77 contract with Great Destinations.Initial Complaint
07/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We started the process with Timeshare Freedom Group (TFG) on 27 Feb 2019. We paid an upfront fee of $8195. During this time we received phone calls advising of the progress (?) of our transition out of our timeshare w/ Holiday ******** Vacations. The phone calls were typically the same ("The process takes time, COVID really slowed things down, be patient, we get calls every day that a client is released from their contract, it should happen soon, etc."). TFG also changed lawyers because the previous lawyer didn't make progress. We started to worry after the 2 year **** and so we wrote a review online about our disappointment. TFG quickly contacted us to advise that we would be out of the timeshare sooner because of their strong belief the process would work. 7 months later and only one phone call w/ the same update. We reached out for updates via email and received no feedback, so we finally ended our relationship w/ TFG and the appointed law firm.We can't recommend TFG due to the lack of communication, unclear exit methods, and inability to provide the service we paid for.Initial Complaint
07/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have paid thousands of dollars to Timeshare Freedom Group and was advised they have not started any proceedings regarding getting rid of my timeshare with **************** Vacations. They lied about using an attorney to assist with the process and I am unable to contact them via phone or email.Initial Complaint
05/19/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
TIMESHARE FREEDOM GROUP WAS TO HELP ME CLOSE OUT MY TIMESHARE CONTRACT. I WAS REFERRED BY A FRIEND AND I TALKED WITH THEM ON MAY 10TH 2021 REVIEWED THE CONRTACAL AGREEMENT AND SIGNED THE CONTRACT ON MAY 19, 2021. PAID $6500 OVER A 90-DAY AGREEMENT. THE LAST CORRESPONDENCE I REVEICED NOV 24,2022Initial Complaint
04/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
After hearing an add on KJLH and MSNBC for Time Share Freedom Group, I contacted them on 3/30/2019 to help me get out of a timeshare with Diamond Resorts. I signed a contract and paid them $3,600. They guaranteed they could do this, or my money would be refunded. They then asked for another transfer fee of $950 paid to A Family on Vacation, their division that was charged to arrange the transfer of the timeshare. I received periodic calls that everything was on schedule until the calls stopped. When I noticed I wasnt getting those update calls anymore, I made a call to find out that the company was under investigation. I was then told that, while they were under review, all their business was being handled by another timeshare cancellation company. That company wanted an additional $4,000 to proceed or I would have to wait until the review was completed by the BBB. I could expect a call after that all happened. I havent spoken to anyone since March of 2022 and now the phone numbers are disconnected. Now I know this was a total scam and I dont understand why they are still listed on the internet as if they are legit. I only want what was promised to me, full service, or a total refund of my $4,550. Timeshares are a scam and trying to get out of one lead you into another scam. When does it all stop?Initial Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In 2020 I contracted with the TimeShare Freedom group to the tune of $ ******* to assist me in ending my time share with *******. All I have received is a lot of excuses but nothing to tell me that ending my timeshare is near. The number that they have given me is no longer any good. My case is supposedly with the Moffefita Law Group. However my time share is not close to being settled. At this time I would like to get my money back. I was given time money back guaratee.
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Contact Information
23046 Avenida de la Carlota Ste 600
Laguna Hills, CA 92653-1537
Customer Complaints Summary
206 total complaints in the last 3 years.
10 complaints closed in the last 12 months.