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Business Profile

Storage Units

SmartStop Self Storage

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for SmartStop Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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SmartStop Self Storage has 248 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 62 Customer Reviews

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    Review Details

    • Selina C

      Date: 04/01/2024

      I am a victim of the ************** ** fire. This company has not treated us fairly. There are items in our storage unit that did not burn and is salvageable but they will not let us on the property in a reasonable manner in order to recover our belongings.

    • Helene T

      Date: 04/01/2024

      This company is raising rents more frequently and beyond the 10% annually that is legally allowed. They have been raising our rent at least 10% every few months!

    • Sh T

      Date: 04/01/2024

      Rip Off I have had a storage here for over 5 years . Several rate changes with no notice and poor communication. The last issue I attempted to pay my storage fee late but before the following month and received error message there is no account available under my personal information. I called and logged into my portal with the same issue. Called and advised of issue with proof and nothing wants to be done im okay paying my monthly fee but you now want to add a $125 lien fee when its your system error . All storages are not good storages. I choose this storage due to the location and that was absolutely a mistake. Not sure if they switched management or what but this new Management ***** trust I will never do business with this company again and will absolutely advise others STAY AWAY also letting my family know to find a other storage unit elsewhere.

    • Alison P

      Date: 03/29/2024

      TERRIBLE PRICE GOUGING COMPANY. BUYER BEWARE, DON'T USE THIS PLACE! THEY ARE THE WORST. I HAVE GONE FROM $129/MONTH TO $315/MONTH. DO NOT USE THEM. YOUR INITIAL DISCOUNTS SOUND AMAZING...GO SOMEWHERE ELSE. THE ONE STAR...NO.IT'S NEGATIVE 100

    • robin e

      Date: 03/01/2024

      I dont know how this terrible company is allowed to operate the way that they do. They are criminals and just decided what to advertise and what to charge. if i could give you negative stars i would, They advertised a price, let you move all your stuff in it. then 4 months later increase it 70% and with no warning. And when questioned about it, they just say they are allowed to increase it base on market pricing. Oh and they still advertise the previous price on their website, but because i am already a customer i do not get that rate. ITs for New customers only, so they can continue the scam. Bad Business and terrible people.

    • LeVar J

      Date: 02/28/2024

      My stuff has been damaged by rat infestation! It is unsanitary to continue to use the property that is inside of the storage unit because when rats p*** they pee as well! The company has failed to do anything about it and are negligent in failing to provide notice that their storage units are riddled with huge rat traps and the possibility of rats being inside of the storage unit! They should have to pay for all of my property that is inside, cause I shouldnt have to worry about removing my stuff to another storage unit when it should have been pest free and clean!

    • Rayda A

      Date: 02/01/2024

      I'm not one to leave pour reviews, but enough is enough. If I could rate them 0 star I would. Same as others review, pour business practice. I've had unit for over a year. It was an emergency as I became primary caregiver for my 84yr grandmother with dementia. Every other month the raise your prices without notice. They have no actual policy.As mentioned in other reviews, when calling for an explanation there answer is " because they can"There is definitely an ethical problem in which this company base therir operations and raises legality concerns.I would STAY AWAY from companies who are not transparent with consumers. Be aware of this storage unit and its faulty business practice to ***** on consumers in need.

    • SAMUEL F

      Date: 01/19/2024

      Had everything stolen. Someone unlocked or picked my locks and closed them back up. Stole over 10k worth of things including my motorcycle. The motorcycle was found months later in the possession of a meth head, proving it was stolen. They denied my claim, after 12 weeks of waiting for a response, to collect the $2000 insurance policy I was paying $11 a month for. I might as well have just stored my stuff on the street, then at least I would have the money I paid to this horrible company.

    • Jolly A

      Date: 01/08/2024

      This is the worst storage unit ever,I have been a customer since 2018 from ************************************************************ E358.I have been paying for almost 6 years now they have my email address but no one emailed us about the break in that they said happened last Oct.3 2023.They keep collecting payment from us knowing what is left from our storage unit is just trashed.They also allow people to sleep in their storage unit,we did complained about it coz we found food wrapper in our unit and even receipt from a gas station in our unit which is not from us coz we are from out of state.

    • Kim J

      Date: 01/06/2024

      The ******* location illegally sold everything I owned, all my work equipment and everything I had left of my deceased boyfriends things, pictures, cloths etc. They never sent a notice. I can't even get a s District manager to call me back.

    SmartStop Self Storage is BBB Accredited.

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