Reviews
This profile includes reviews for SmartStop Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromTravis L
Date: 08/19/2025
1 starMy initial experience with them was great, clean facility and nice staff. However, just 5 months into my rental agreement with them they changed the price on me from $76 to $176. When I complained I had to speak with many different people and they said they could drop the price to $132, which is still almost double what I signed up for. No sympathy, just thats what we can do, that is todays going rate. Take it or leave it.Very crooked way of doing business. I understand market fluctuations and inflation, but not well over 100% in five months.Review fromJAMAL W
Date: 07/01/2025
3 starsI rented a 5x10 unit at SmartStop in ******** a couple weeks ago, the place was clean and the front desk was nice explaining me the sizes and the insurance options. But I noticed that if you want to move to a bigger unit the price go up fast, like 15% more, and the access hours are kind of short, they close at 7pm.Overall it does what it says, the storage feels safe, but the price jump and the limited hours made it a bit unconfortable for me.Review fromClifford K
Date: 06/24/2025
1 starLess than 1 I would give them MINUS 10 if possible Zero customer service since taking over Amazing spaces The former company was great and accommodating for YEARS that I was with them The new people Would not work with me at all with my wine storage which i have had for MANY YEARS with Amazing spaces The new owners DO NOT CARE It s obvious in their conversations with me .I'm moving my wine storage to another accommodating facility for these *** people do not care about customer service or satisfaction at all My money is going elsewhere. I will tell everyone I know about this scenario and avoid this new company at all cost. There are others out there. I suspect there will be no reply to this..........THEY DO NOT CARE. ITS ALL ABOUT THE MONEY!!!!!!!!!! Not how your customers perceive you.Review fromirene d
Date: 05/26/2025
1 starThe manager at ****** location is the rudest and most ignorant person I have ever met. She challenges everything you say. On one occasion there were 2 people sitting in the loading area smoking cigarettes in a non smoking area, resting their feet on the Dollies and organizing their knapsacks. I did not feel safe **** phoned her and told her there were two homeless people smoking in the loading dock area. Her response was 1. she cant monitor the smoking and 2. how do you know they are homeless. Do you know them personally. No concern for my safety or the fact that people were smoking in the storage area. The second incident was today. I called to advise that I was billed for June when I moved out in May. She left me a voice mail along the lines of I told you we couldnt provide pro rata billing and if you dont move out til June 4 you get billed the whole month. I called her back to advise that I moved out in May - not June and so I shouldnt be billed. Without skipping a beat she said in a very nasty voice - is it on your statement or just billed. If you have only been invoiced we have not made a mistake. Run - dont walk from SmartStop on *********************.Review fromCaroline M
Date: 05/15/2025
1 starSTAY AWAY! I booked a storage unit and called first thing in the morning to tell them I was moving my furniture in. I had movers booked, loaded a whole house of furniture up and arrived to have a notice posted on the door that no one could get back to the office at 2:30pm. It was 11:30 am when I arrived. DO NOT book this storage unit. Terrible communication. I now have a moving truck full of furniture with no where to ********* moving company had to sit with their truck from 11:30 to 2:30 so we are now getting charged the hourly rate for 3 hours that we would have not had to pay if the corporate office knew how to communicate properly with its local ******************* I spoke to the manager and he is only offering $100 to cover this cost that is Smart Stop Storage's error.Review fromAbraham C
Date: 04/28/2025
1 starI was given the news today that my unit was broken into. They took alot of valuable things even though there is restricted access to building, some how someone managed to get in. My gut feeling says it might be the staff themselves as it was professionally done. The lock was cut off the same way the staff cuts them when there's a late payment. They also have no consideration for the customer. Won't even give you extra time to get your things out or provide you with a new lock. The police officer that took my report said it was the 4th one in less than a month. Keep out of this place. I never complain before but this place got worse and worse as time went on. The ** never worked even though they're charging you for climate controlled and it always dirty and stinky.Review fromRafi B
Date: 04/22/2025
1 starExtremely disappointing experience. I had stored several items in a 10x5 unit, only to discover most of them missing. I realized this while searching for my hurricane preparedness supplies, which were nowhere to be found. A more thorough inspection revealed that many other belongings were also ******* make matters worse, the unit was infested with termites and rodents, forcing us to discard several items that had been damaged and contaminated.
SmartStop Self Storage
Date: 04/30/2025
We're sorry to hear you had a disappointing experience. If you'd like to speak with someone directly, our customer service team is here to helpplease feel free to give us a call at your convenience at ************.Review fromcarissa f
Date: 04/14/2025
1 starRented a storage unit in Dec for $63 per month; 6 months later it doubled to $113 stating I was on a promo rate due to the web. Had they been upfront when we signed up we would have possibly chosen a smaller unit or none at all. When I spoke with "Caydon" - he was polite and reached out to the manager/owner who wouldn't budge on the price. Predatory Practices are at play at this facility. BE WARNEDSmartStop Self Storage
Date: 04/16/2025
Ms. ****** your promotional rate was offered as a discount at the time of rental. Increases to rates are due to market fluctuations and customers are provided ****** notification of any upcoming rate changes. As our District Manager informed you, even with the increase in rate, your price remains below current market value. Please let us know if you have any additional questions.Review fromPedro W
Date: 04/08/2025
1 starThis is a zero review for this business. Hands down worst storage experience ever. Reneged on active duty military discount multiple times in spite of documentation provided each time. Unresponsive, unreliable, and non communicative via phone or email. Filed complaints with ******************************, ********* and Florida City leaders and left zero review on ****** Maps.Review fromHanna C
Date: 04/04/2025
1 starMy daughter rented one storage unit to store all her artworks and other things. Then, suddenly she passed away and we could not locate the key. We supplied a death certificate and the birth certificate proving me as her mother, but they insisted on a legal document that proves that I was allowed to remove her things. I begged them for their indulgence on compassionate grounds. None of these worked while the manager with deciding power never came to the phone hiding behind the powerless office managers communicating back and forth in the middle. The funeral director called the head office but got the same results. They requested to produce a legal document, like a probate or administrator ****** which takes a minimum of 6 weeks to process, not to mention the legal fee of over $4000. Further, the funeral was just a short time away. Searching after searching the internet and consulting greedy lawyers, one law office called me back. They were looking for my business. The caller was disappointed that my daughter's estate was too small to accept as their client, but informed me to try an Urgent Probate Court. This, I followed up, which led me to various courts and finally a Civil court. I was told to file an originating application and an affidavit and upon serving the affidavit to the opposing party, a Justice would hear me on the 5th day. While the storage GODs pretended to know the law, the Justice did not have a single question to ask to issue an order. The legal team of the storage did not even show, let alone offer the customary condolences! We barely made it, and were able to bring all her paintings to surround her journey to heaven peacefully.I want to say that they think they are trying to protect the renter. But at what price should they insist on a piece of paper, further aggravating the grieving family? Too many lawyers in this world make people scared to use their head and heart. Just how many renters end up dying?? One star is too many.
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